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Making AI Walk The Talk

The DRYiCE COPA Platform is an AI-enabled cognitive conversation broker that utilizes NLP and machine learning to automate middle-office, front-office, and back-office functions. It offers a cognitive virtual agent with self-learning capabilities, customized analytics, and a knowledge management console. It also enables chat integration with multiple platforms and orchestrates the automation lifecycle. The platform includes an automation marketplace and ML/NLP engines for rapid automation.

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Making AI Walk The Talk

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  1. Making AI Walk The Talk Jegannathan Kannan Global Solutions and Practice Leader – HCL DRYiCE

  2. DRYiCE COPA Platform AI enabled cognitive conversation broker powered with NLP, Machine Learning Cognitive Automation solution Robotic Process Automation solution RPA Middle-office functions Front-office functions Back-office functions

  3. COPA AI Blocks • A cognitive virtual agent, which understand the human languages • Self learning capabilities from the past resolutions, success and failed responses • Customized Analytics with Tone, emotion & Sentiment detection • Use Case knowledge management console to collaborate, share, create, use and reuse the AI Solutions. • Custom chat integration with multiple chat engines: Browser, Skype for Business, Facebook Messenger, Slack, Telegram and Twilio • Orchestrates the automation lifecycle across a service provider’s platform • Knowledge Management module enables advanced data retrieval and Text Analytics to provide rapid assistance for resolution. • Automation Market place which provides collaboration and reuse of the scripts across environments as Intellectual Property • ML and NLP engines help the automation to move from low levels to an era of rapid automation iAutomate Lucy Smart Process Automation • Breaks down complex processes into discrete tasks to automate • Identifies tasks that can be immediately automated through rules-based robotics • Assures the accuracy of both machine and human worker output through statistical quality control • Applies the quality pattern data generated by people to a variety of machine learning algorithms • Algorithm with human-in-the-loop exceptions management, which creates new rules for automation

  4. Experience Automation For A Global Trucks Major Machine Tasks Virtual Data Scientist Business Intelligence NLP Machine Learning Skype / Mobile Interface Application Support Identity & Access Management 14 Applications Customer Dealer Rep Order Support Configs, Pricing, Availability Order Placement • No-Touch support for 80%+ requests • Zero lost business • Improved customer and dealer experience

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