California Panel Discussion: Strategies for Success in Growing and Managing Adoption

1. California Panel Discussion: Strategies for Success in Growing and Managing Adoption Moderator Gordon Freedman Vice President, Education Strategy Blackboard, Inc

2. Welcome! • Bb VP Based in California! • Have experience in UC, CSU, CENIC, and K12 • Adoptions and managing adoptions are very important! • -- Why? • The modern campus is electronic • If we only have some using, we can’t get the full effect • Discussed this earlier in week with large CSU gathering • Managing the whole institutional experience consistently • Our mutual and ultimate end users (students) want it • It allows a full network learning environment to evolve

3. Panelists • Jim Gaston, Associate Director, Information Technology • South Orange County Community College District • James Frazee, Director, Instructional Technology Services • San Diego State University • Otto Khera, Learning Technology Manager, University of Southern California • Andrew Haglund, Manager, IT User Services, Loma Linda University • Steve Bowles, Director, IT Production Services • Los Rios Community College District • Bob Edelbrock, Dean, Academic Information System, Southwestern College • Amir Dabirian Chief Information/Technology Officer, CSU – Fullerton

4. South Orange County Community College District (1) Jim Gaston Associate Director, Information Technology MANAGING GROWTH WITH SMALL SUPPORT STAFF

5. South Orange County CCD • Background • Two College District in South Orange County, CA • Saddleback College in Mission Viejo • Irvine Valley College in Irvine • Total Headcount: 35,000 students • Technical Background • Strong Propensity for In-House Development • Minimal Support Staff • Blackboard Relationship • Customer Since 1998 • Hosted Site since 1999 • Enterprise Customer Since 2004

6. South Orange County CCD • Problem • Increased use of Blackboard was placing large burden on small support staff • Solution • Integrate Blackboard with MySite – our homegrown enterprise web portal • Two Integration Points • Course/User Creation • Single Sign-On • LDAP and Custom Login Component

7. Course/User Creation Generate Shell Account and Set Up Automatic Roster Load Instructor Requests Course Account

8. Single Sign-On

9. Thank You! Jim Gaston South Orange County Community College District

10. San Diego State University (2) James Frazee Director, Instructional Technology Services HIGHLIGHTING FACULTY STARS

11. San Diego State University • Educate • SDSU: 35,000 students, Doctoral/Research – Intensive • Spring 2006 data: 933 faculty using Bb in 1,777 courses • Innovate • SDSU’s TechStars program has the dual goal of highlighting best practices and encouraging the sharing of ideas among faculty • See http://its.sdsu.edu/techstars/index.html • Course templates for faculty – under construction • Planned Summer ’06 Upgrades (OS, application, database, building blocks – Horizon Wimba, Respondus, SAN)

12. Supporting Bb @ SDSU • Hands-on Bb workshops for faculty (list) • Underlying focus on pedagogy, not technology • Online intro workshop – under construction • Hands-on Bb workshop for students • Hands-on Bb workshop for Help Desk • Blackboard Users Group (BUG) for faculty • 4-Day Developing Your Course Using Bb summer workshop (faculty work on their own courses for the fall with ITS eLearning designers) – Under Construction

13. Thank You! Dr. James Frazee jfrazee@mail.sdsu.edu

14. University of Southern California (4) Otto Khera Learning Technology Manager COMMUNIITIES OF PRACTICE

15. Blackboard Community of Practice:University of Southern California • USC is a decentralized campus with a federated model of IT support and organization. • 17 professional schools • College of Letters, Arts, and Sciences • Graduate School • 17,000 undergraduates • 16,000 graduate students

16. Blackboard Community of Practice:University of Southern California Communities of Practice (CoPs) • ‘Clickers’ PRS (Personal Response Systems) – 60 members • Blackboard – 40 members • Social Software – Blogs, Wikis, ePortfolios – 50 members • Podcasting – 40 members

17. Blackboard Community of Practice:University of Southern California Purpose of CoPs • Foster multidisciplinary, universal approaches and solutions that work • Gather information of actual use • Informal, unstructured forum for sharing ideas and observations • Understand discipline-specific applications • Anticipate the next wave

18. Blackboard Community of Practice:University of Southern California Examples of Inter-CoP Real-World Developments • PRS JiTT strategies applied to Bb • Podcasting/iTunes U* and Bb • Wiki connectivity to Bb for collaboration, group work, peer instruction strategies • Wiki connectivity to Bb for ePortfolio projects • Bb Building Blocks, enhancements, and trends such as RSS feeds into Bb

19. Thank You! Otto Khera University of Southern California

20. Loma Linda University (5) Andrew Haglund Manager, IT User Services FOSTERING GROWTH

21. The Environment • 3300 FTE • 800+ Active Courses (rolling) • 110+ Active Organizations • 700+ Active Course Directors/Leaders • 7th Day Adventist - Health Science • 7 Schools + Faculty of Religion

22. Bb History • Nov.1999 CourseInfo 4 (basic) • June 2001 Bb 5.0.2 batch files (basic) • June 2003 6.0.1 - 6.2.3 • Learning System • Community System (Enterprise) • 2006 (April?) Bb7 • Content system • Transaction system

23. The Integration

24. The Support Structure • 5 School Facilitators • 1 Project Manager • 1 FTE Bb Application Support • .25 FTE Bb Sys Admin • Lunch & Learns • Faculty Showcases • Portal/Community

25. Thank You! Andrew Haglund Loma Linda University

26. Los Rios Community College District(6) Steve Bowles Director, IT Production Services SCALABILITY & MONITORING

27. Los Rios Community College District Sacramento, California American River College Cosumnes River College Folsom Lake College Sacramento City College

28. Session Focus: Information TechnologyPerspective • General Los Rios Information • Nearly 80,000 Students in four Colleges • Over 1,800 active Blackboard Course sites • Over 50,000 Student-Course links • Initial IT Expectation (early 2001 implementation) • One central Blackboard system – Four College Bb Coordinators • Shared IT/College responsibilities (system vs. functionality) • Each year: Estimate growth/budget, approve, acquire/upgrade equipment • Reality (very soon after) • Pre-planning, pre-budgeting not successful – needed another approach: • Build System Architecture to be able to quickly adapt • Build monitoring tools to quickly identify problems (Site Scope) • Utilize low-cost equipment for quick incremental growth • Plan as well as possible – Adapt as quickly as possible

29. Configuration • F5 Load Balancer – private backend network • 5 Web/App servers (HP DL360 G4, 3 GHz, 4 GB memory) • Content/Chat server (HP DL580 G2, 2.5 GHz, 8 GB memory) • DB server (HP DL580 G3, 2.5 GHz, 8 GB memory) Remaining Issues • Database server scalability (limitations of size - one server) • Size of database is very large by Blackboard standards

30. Sample Monitoring

31. Sample Monitoring

32. Sample Monitoring

33. Sample Monitoring

34. Thank You! Steve Bowles, Director of IT Production Services bowless@losrios.edu (916) 568-3161

35. Southwestern College (7) Bob Edelbrock Dean, Academic Information System NOVEL USE OF Bb TRANSACTION SYSTEM

36. Adoption Growth and Management at Southwestern College

37. Background • Needed an automated student tracking system • Students logged in manually on note pads • Student employees paid to ensure logging in done - $ • Admissions manually entered data into system - $ • College unable to collect state funding earned - $ • Needed a pay-for-print system in open labs • Students were not being charged for printing • Expenses very high - $ • Needed a self-service copier management system • No controls on adjunct faculty copying • Expenses very high - $

38. Solution • Purchased Bb Transaction System • Purchased EFM Student Tracking System (referred to on campus as the Positive Attendance Tracking system or PAT) • Purchased Uniprint Pay-For-Print System • Purchased Bb Copier Management System

39. Benefits • Student Tracking System (PAT) • Eliminated cost of student employees in labs - $ • Increased revenue from state - $ • Eliminated cost of manually entering data - $ • Uniprint Pay-For-Print System • Significantly reduced printing expenses- $ • Bb Copier Management System • Anticipate reducing self-service copying expenses - $

40. Thank You! Bob Edelbrock, Ed.D. Dean Academic Information Services Southwestern College bedelbrock@swc.cc.ca.us

41. CSU - Fullerton (8) Amir Dabirian Chief Information/Technology Officer INTEGRATION THROUGH CAMPUS PORTAL

42. Founded 1957 • 236 acres • 35040 Students • 1523 international students • 1900 Faculty (full-time & part-time) • 105 degree programs offered with 50 of them at the graduate level

43. Campus Portal • ASP.net portal • Single Sign-on • Full Integration to campus services • Email and Calendar • Blackboard (Suite) • Populate all classes automatically • Blackboard Virtual Hard drive (WebFolder)  Coming Soon • Campus News • Student Information System • Registration • Degree Audit • Class List • Etc. • Others • Every Student / Faculty / Staff automatically gets a portal account • Customizable profile

44. Campus Portal Statistics 2005

49. Thank You! Amir Dabirian CSU - Fullerton

50. THANK YOU! GORDON FREEDMAN GFreedman@Blackboard.com