Purpose & Outcome

1. Course Outline QMS Internal Auditor Training Course( Based on ISO 9001:2000 ) (Updated & Aligned with 19011:2002) Registration No. : IRCA- 17175 & NABAT-IQ102 Two Days Purpose & Outcome To ensure that Quality Management System is maintained in conformance with ISO 9001:2000 Quality Management System standards so as to provide and enhance confidence to the customer, the management and the third party certification body. To use internal audits as a tool for continual improvement of the quality management system. This course is upgraded to meet the new guidelines for auditing quality and /or environmental management systems auditing. It is also based on revised IRCA/NRBPT certification criteria. The objectives of the course is to : • understand application of Process approach based Quality Management System with respect to auditing. • provide in-depth knowledge about the requirements of internal audit. • provide first hand experience on internal auditing techniques. • understand the process approach based auditing of the Quality Management System. By the end of the course, participants would be able to: • understand the process approach to auditing. • report nonconformities. • plan an conduct audit. • verify corrective actions. • identify nonconformities. Process Through presentation and exercises, participants would be: • provided an overview of ISO 9000:2000 series of standards. • explained how to plan and perform audit and report nonconformities. • explained the method of follow-up and verification of corrective action. The course ends with an examination. Based on the result of examination and continue assessment, certificate of attendance / successful completion will be issued. Schedule : 0845 to 1730 hrs. (Day-I) 0900 to 1745 hrs. (Day-II) Who Should Attend ? This course will benefit anyone using internal audit as a part of the check and improvement process and also those who are responsible for implementing Quality Management System in accordance with ISO 9000 standards in their company. The participants need not have an understanding of the implementation of ISO 9000 series of standards, nor auditing prior to attending this course. Why TQMI ? TQMI, India's leading training and consultancy organisation, with its network of offices across the country and in Dubai, specializes in providing solutions to all your quality related issues. With more than 15 years of its operations, TQMI utilizes the wealth of experience of its counselors, who conduct the training programmes and convert the whole experience into a cherishable memory for all the participants. The fact that these training programmes are taken repeatedly by its client companies who recommend these programmes to others, is itself a trend setting phenomena. All the exercises and case studies are prepared with the knowledge gained by the counselors and make these programmes useful and practical for the participants. The number of times these courses are conducted in all these years speak for the value addition the client organizations get out of these courses. The blue chip companies who are working with TQMI have achieved tremendous benefits from these courses and the value addition in their quality management system speaks for the quality of these programmes. F0505 ISSUE 7 SK 106

2. Course Outline QMS Auditor / Lead Auditor Training Course( Based on ISO 9001:2000 ) (Updated & Aligned with 19011:2002) Registration No. IRCA-A17064 & NRBPT-LQ103 Five Days Purpose & Outcome • Regular auditing is required to ensure that Quality Management System is effectively implemented in conformance with ISO 9001:2000. The activities of an auditing team must be directed by an Auditor/ Lead Auditor who carries ultimate responsibility for this task. Join this course to acquire the knowledge, skills and tool you need. This course is certified by the Governing Board of International Register of Certificated Auditors (IRCA) & National Registration Board for Personnel and Training (NRBPT). Course satisfies part of the requirements for certification as an IRCA or International Auditor and Training Certification Association (IATCA) auditor. The successful participant shall be able to : • Understand responsibilities & role of an Auditor/ Lead Auditor. • Relate specific situations to appropriate clauses of standard. • Plan & organise an audit. • Prepare checklist for audit. • Identify & report nonconformities. • Verify corrective action. • Gain in-depth knowledge about the requirement of audit. • Gain first hand experience of the auditing techniques. • Gain skill required to be a good Auditor. Process The course comprises presentations, workshops, role plays and evening study. It ends with written examination, all of which add to over 40 hours of intensive training. Based on the result of examination and continue assessment, certificate of attendance / successful completion will be issued. An introduction to Quality principles, Process approach, ISO 9000:2000 family of standards is given, Emphasis is placed on • Planning an audit. • The function of the Quality Manual. • The role of checklist. • Organising an opening meeting. • Performing an audit. • Organising a closing meeting. • Recording discrepancies. • Audit reports. • Taking corrective action. • Ongoing Surveillance. Schedule : 0900 to 1900 Hrs. (Day-I) 0830 to 1930 Hrs. (Day-II, III) 0830 to 1830 Hrs. (Day-IV) 0830 to 1600 Hrs. (Day-V) Who Should Attend ? Anyone responsible for leading an audit of their own or another company's quality management system should attend. The participants are required to have a comprehensive understanding of the contents, application and implementation of ISO 9000:2000 series of standards, prior to the commencement of this course. Why TQMI ? TQMI, India's leading training and consultancy organisation, with its network of offices across the country and in Dubai, specializes in providing solutions to all your quality related issues. With more than 15 years of its operations, TQMI utilizes the wealth of experience of its counselors, who conduct the training programmes and convert the whole experience into a cherishable memory for all the participants. The fact that these training programmes are taken repeatedly by its client companies who recommend these programmes to others, is itself a trend setting phenomena. All the exercises and case studies are prepared with the knowledge gained by the counselors and make these programmes useful and practical for the participants. The number of times these courses are conducted in all these years speak for the value addition the client organizations get out of these courses. The blue chip companies who are working with TQMI have achieved tremendous benefits from these courses and the value addition in their quality management system speaks for the quality of these programmes. F0505 ISSUE 3 SK 107

3. Course Outline QMS Auditor / Lead Auditor Training Course( Based on ISO 9001:2000 ) (Updated & Aligned with 19011:2002) Registration No. LQ 103 Five Days Purpose & Outcome • Regular auditing is required to ensure that Quality Management System is effectively implemented in conformance with ISO 9001:2000. The activities of an auditing team must be directed by an Auditor/ Lead Auditor who carries ultimate responsibility for this task. Join this course to acquire the knowledge, skills and tool you need. This course is certified by the Governing Board of National Accreditation Board for Auditors & Training (NABAT) and satisfies part of the requirements for certification as NABAT or International Auditor and Training Certification Association (IATCA) auditor The successful participant shall be able to: • Understand responsibilities & role of an Auditor/ Lead Auditor. • Relate specific situations to appropriate clauses of standard. • Plan & organise an audit. • Prepare checklist for audit. • Identify & report nonconformities. • Verify corrective action. • Gain in-depth knowledge about the requirement of audit. • Gain first hand experience of the auditing techniques. • Gain skill required to be a good Auditor. Process The course comprises presentations, workshops, role plays and evening study. It ends with written examination, all of which add to over 40 hours of intensive training. An introduction to Quality principles, Process approach, ISO 9000:2000 family of standards is given, Emphasis is placed on • Planning an audit. • The function of the Quality Manual. • The role of checklist. • Organising an opening meeting. • Performing an audit. • Organising a closing meeting. • Recording discrepancies. • Audit reports. • Taking corrective action. • Ongoing Surveillance. Schedule : 0900 to 1900 Hrs. (Day-I) 0830 to 1930 Hrs. (Day-II, III) 0830 to 1830 Hrs. (Day-IV) 0830 to 1600 Hrs. (Day-V) Who Should Attend ? Anyone responsible for leading an audit of their own or another company's quality management system should attend. The participants are required to have a comprehensive understanding of the contents, application and implementation of ISO 9000:2000 series of standards, prior to the commencement of this course. Why TQMI ? TQMI, India's leading training and consultancy organisation, with its network of offices across the country and in Dubai, specializes in providing solutions to all your quality related issues. With more than 15 years of its operations, TQMI utilizes the wealth of experience of its counselors, who conduct the training programmes and convert the whole experience into a cherishable memory for all the participants. The fact that these training programmes are taken repeatedly by its client companies who recommend these programmes to others, is itself a trend setting phenomena. All the exercises and case studies are prepared with the knowledge gained by the counselors and make these programmes useful and practical for the participants. The number of times these courses are conducted in all these years speak for the value addition the client organizations get out of these courses. The blue chip companies who are working with TQMI have achieved tremendous benefits from these courses and the value addition in their quality management system speaks for the quality of these programmes. B0404 ISSUE 2 GVV 107

4. Course Outline QMS INTERNAL Auditor Training Course( Based on ISO 9001:2000 ) (Updated & Aligned with 19011:2002) Registration No. : IQ 102 Two Days Purpose & Outcome To ensure that Quality Management System is maintained in conformance with ISO 9001:2000 Quality Management System standards so as to provide and enhance confidence to the customer, the management and the third party certification body. To use internal audits as a tool for continual improvement of the quality management system. This course is upgraded to meet the new guidelines for auditing quality and /or environmental management systems auditing. It is also based on revised IRCA certification criteria. The objectives of the course is to : • understand application of Process approach based Quality Management System with respect to auditing. • provide in-depth knowledge about the requirements of internal audit. • provide first hand experience on internal auditing techniques. • understand the process approach based auditing of the Quality Management System. By the end of the course, participants would be able to: • understand the process approach to auditing. • report nonconformities. • plan an conduct audit. • verify corrective actions. • identify nonconformities. Process Through presentation and exercises, participants would be: • provided an overview of ISO 9000:2000 series of standards. • explained how to plan and perform audit and report nonconformities. • explained the method of follow-up and verification of corrective action. The course ends with an examination. Schedule : 0845 to 1745 hrs. (Day-I) 0900 to 1800 hrs. (Day-II) Who Should Attend ? This course will benefit anyone using internal audit as a part of the check and improvement process and also those who are responsible for implementing Quality Management System in accordance with ISO 9000 standards in their company. The participants need not have an understanding of the implementation of ISO 9000 series of standards, nor auditing prior to attending this course. Why TQMI ? TQMI, India's leading training and consultancy organisation, with its network of offices across the country and in Dubai, specializes in providing solutions to all your quality related issues. With more than 15 years of its operations, TQMI utilizes the wealth of experience of its counselors, who conduct the training programmes and convert the whole experience into a cherishable memory for all the participants. The fact that these training programmes are taken repeatedly by its client companies who recommend these programmes to others, is itself a trend setting phenomena. All the exercises and case studies are prepared with the knowledge gained by the counselors and make these programmes useful and practical for the participants. The number of times these courses are conducted in all these years speak for the value addition the client organizations get out of these courses. The blue chip companies who are working with TQMI have achieved tremendous benefits from these courses and the value addition in their quality management system speaks for the quality of these programmes. B0404 ISSUE 2 GVV 106