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Technical Services Team

Technical Services Team. Randy Buckner Director of Asheville Operations. To provide engineering, technical support, help with new product start ups, develop new processes, and evaluate existing processes that will help the agency to positively impact the following areas: Safety Quality

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Technical Services Team

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  1. Technical Services Team Randy Buckner Director of Asheville Operations

  2. To provide engineering, technical support, help with new product start ups, develop new processes, and evaluate existing processes that will help the agency to positively impact the following areas: • Safety • Quality • Jobs for Blind and Visually Impaired • Efficiency • Cost • Delivery We will work proactively with the business line owners. Purpose

  3. Technical Services Team Department Structure

  4. Departments Supported Departmental Interaction Chart

  5. Assist in new product startups (PDP’s, ratio, costing, layouts, samples, and staffing) • Benchmarking with other agencies and commercial industry. (examples BISM, LCI, & Commercial Optical) • Verifying production standards • Provide insight and technical support to manufacturing facilities and sub-contractors. • Develop new methods to solve quality issues. • Assist the training department in helping to develop better methods and processes that will support the training of the visually impaired and blind. • Lead our Lean Manufacturing program through facilitating Kaizen events to reduce waste • Complete Value Stream Mapping • Set Up Kanban Systems • Develop Standard Work • Set up TPM • Set up Visual Management • Problem Solving • Develops time lines and training curves for all operators on new products • Work with the NIB rehabilitation engineers to effectively implement job conversions Support to the Agency • Evaluation and selection of equipment • Develops clamping devices to make targeted operations blind friendly and more efficient.

  6. Successfully developed a Lean Leadership Team • Provided Lean 100 Orientation to all employees • YTD we have successfully completed 43 projects in the following categories: Projects Completed • Engineering (Business Evaluations) 21 • Lean/Process Improvement (Kaizen) 8 • Job Conversions (Equipment and Automation) 2 • Product Development (Commercial and Government) 10 • Energy Opportunities (Lighting and Air Conditioning) 2 • YTD Savings $171,176. (some projects have savings that will be determined as the year progresses) • Cost avoidance of $110,000 Projects and Successes

  7. This new department will strengthen the competitive edge of the agency by having a team concentrating on product development and process improvement. Conclusion

  8. Questions ?

  9. Thank you

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