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Patient and Public Involvement Developing the Community Engagement Group 2019 DRAFT

Patient and Public Involvement Developing the Community Engagement Group 2019 DRAFT. The existing Community Engagement Group model. 16 members from across west Suffolk Bi monthly meetings CCG share information with the CEG Ad hoc member engagement in communities

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Patient and Public Involvement Developing the Community Engagement Group 2019 DRAFT

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  1. Patient and Public Involvement Developing the Community Engagement Group 2019 DRAFT

  2. The existing Community Engagement Group model • 16 members from across west Suffolk • Bi monthly meetings • CCG share information with the CEG • Ad hoc member engagement in communities • Support organisation of annual Patient Revolution in Bury St Edmunds • Some links with PPGs Information flow

  3. Review of PPI with Community Engagement Group members September 2018 CEG members asked What is the CEG? • A direct link from the community to the CCG governing body • A source of patient and public engagement opportunities • A critical friend • An information source • A representative of the CCG in the community • The patient and public voice • A diverse range of skills and experience

  4. Review of PPI with Community Engagement Group members September 2018 CEG members asked What could the CEG do in the future? • More work on specific projects e.g. AF, mental health, patient record sharing • Closer links with communities • Closer links with PPGs • More strategic overview • Support the Alliance Localities • Raise profile of health issues across west Suffolk

  5. Review of PPI with CCG staff In November 2018 we asked CCG staff to think about What can we do differently to support PPI? • Managing expectations of public • Making public aware of financial and time constraints • Make time for engagement to happen • Involvement in the early stages of a plan to reduce hostility and build trust – estates • Tighten up the feedback loop • Improve our connections with PALS so we monitor complaints • View the individual as a whole, not just as a patient. Peoples’ lives are joined up and so should services. • More work with clinical quality • Question – is low cost better value? • All procurement to been seen through the patient lens • Improve communication between organisations • Build trust and respect with partners • Work in localities

  6. What we did with what we heard In February 2019, having reviewed the feedback from the CCG and the CEG members, a new model for the CEG was agreed by the group. Alliance Programme Board Integrated Care System CCG Governing body CEG chair and lay member attend Quarterly CEG meeting with all CEG members and representation of CCG accountable officers CEG members to be allocated to each of the Alliance Localities and attend locality meetings CEG members to be made aware of engagement opportunities in all workstreams e.g. m/h, AF, pain CEG members to be involved in reviewing and informing strategic thinking of the CCG/ICS/APB CEG members community links and professional networks

  7. What we hope to achieve This model will:- • Support the Alliance localities • Give CEG members more opportunities to be involved in areas that interest them • Broaden our reach with engaging with the public • Offer flexible ways for people to volunteer to be involved in the PPI agenda of the organisation • Be more dynamic and reactive to the needs of the population • Help embed PPI into the business as usual for the CCG

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