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Reinventing Program and Services Review at Chaffey College

This presentation provides an overview of the process, problems, and results of the program review at Chaffey College. It highlights the rewards obtained and future goals for improving the review process.

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Reinventing Program and Services Review at Chaffey College

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  1. Reinventing Program and Services Review at Chaffey College Marie Boyd Giovanni Sosa Tom Vitzelio

  2. Presentation Overview • SETTING THE STAGE • THE PROCESS • PROBLEMS • THE RESULTS • REWARDS • FUTURE GOALS

  3. SETTING THE STAGE Chaffey completed a program review (“PSR”) every year. • The Problems: • Labor intensive process • Undefined process = No real substantive comments • Evolved into a budgeting focused process • Discontent with the decision making process • Slow SLO process • Confusion regarding the definition of a “ program”

  4. SETTING THE STAGE • Dr. Sherrie Guerrero decided that a new PSR was to be launched. • Summer of 2008: revising the PSR templates in Curricunet • Fall 2008: fine tuning new model and dialoging with the PSR committee. • Spring 2009: reading and critiquing the SLO portion of PSR was now established under the SLO Committee • February to March 2009: development of resources and training for both the PSR writer and the SLO Committee Readers

  5. THE PROCESS • The SLO Committee was divided into reading teams • AUOs (administrative unit outcomes) • Administrators and non-instructional staff members • SLOs • Faculty and staff from instructional programs • Hybrid programs • either an AUO team or SLO team. • The SLO Committee: • Decide the desired progress of the program SLOs/AUOs

  6. THE PROCESS • A consistent set of comments • 5 phases of the assessment cycle • Goal: consistency among teams of readers • Institutional Research online evaluation form • Electronically submitted to IR • Copy for programs being evaluated

  7. Chaffey PSR Screen Shots:Program Mission and Overview

  8. Chaffey PSR Screen Shots:Program Goals and Outcomes Assessment

  9. Chaffey PSR Screen Shots: ProgramCurriculum Mapping Matrix

  10. Chaffey PSR Screen Shots:SLO Committee Comments

  11. Chaffey PSR Screen Shots:Institutional Research Summary E-Form

  12. PROBLEMS • New Curricunet design did not norm to the 5 phase of the assessment cycle exactly • Catching up after the SLO process had gone “cold” • 5 phases of the SLO process, and a common language • Tight time frame for the SLO readers • training on the new tools, • establishing a common understanding of the task, and the evaluation • The SLO Committee readers had two weeks to read 127 program reviews (Over 600 AUOs and SLOs) and provide feedback to the PSR Committee • Alignment with IR online evaluation form and Curricunet SLO/AUO section of PSR • Technical glitches with the online evaluation form

  13. THE RESULTS • Different “GOALS” • Evaluation of “student-centered” • Differences in writing outcome statements and benchmarks. • Consistent comments = all program SLO/AUOs were “graded” with the same rubric.

  14. THE RESULTS • Programs with difficult selected forms of assessments. • Many did not know about the unique and exciting possibilities of assessment format • Heavy reliance on “pre/post” test. • Widespread confusion regarding “reflective dialogue”

  15. REWARDS

  16. REWARDS • Program goals are student-centered • Chaffey has an actual count – a complete picture – of the status of program AUOs and SLOs for the first time ever. • All programs have a consistent set of recommendations to follow to jump start the SLO process which had gone cold

  17. REWARDS • The SLO Co-coordinators know exactly the sorts of interventions and advice to offer to specific program SLOs • Suggestions for more interesting, engaging, and AUTHENTIC forms of assessment • Noticeably more involvement and positive dialogue regarding the outcomes assessment process at Chaffey among faculty, staff and administrators

  18. NEW FOCUS: FUTURE GOALS • Modify the Curricunet SLO screens • Streamline the IR electronic survey • Improve the ability to search the database • Reword comments/recommendations for clarification • Continue to create an authentic link between SLO PSR process and the planning/budgeting process • Include students in the overall SLO process • Improve the communication and dialogue between the SLO Committee and the PSR Committee

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