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Y1.U1.3

Y1.U1.3. Lodging Overview. Why Travel?. Leisure 80%. Business 20%. Meeting Events (convention) Incentive programs. Visiting Relatives Shopping Visiting friends Fine dining Beaches. Business Travel. Business Work

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Y1.U1.3

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  1. Y1.U1.3 Lodging Overview

  2. Why Travel? Leisure 80% Business 20% Meeting Events (convention) Incentive programs • Visiting Relatives • Shopping • Visiting friends • Fine dining • Beaches

  3. Business Travel • Business • Work • Well-lit space, telephones, computers, internet access, copiers, fax, meeting/banquet facilities, 24 hr. room service, valet parking, comfortable beds, mini bars, large bathrooms, efficient/consistent service, fast affordable food, opportunity to socialize over drink or meal

  4. Types Tourism • Cultural/Historic • Experience history/other cultures: Williamsburg, Va.; Paris • Environmental • Enjoy natural beauty: Grand Canyon; Niagara Falls • Recreational • Sun, ski, golf, shows, gamble: Las Vegas, Vail, Fort Lauderdale

  5. Amenity • Lodging properties are classified by the level of service provided, rates charged, amenities offered • Amenity (a-MEN-i-tee): service or product provided to guests for their convenience • Restaurants, lounges, parking garages, news stands, boutiques, dry cleaners, florists….

  6. Ratings Organizations AAA Diamonds ◊◊◊◊◊ Mobile Stars Good, better than average Very good Excellent Outstanding- worth extra trip One of the best in the country (100) Buildings, Furnishing inside, Maintenance, Housekeeping, Overall Service • Functional, minimum standards, basic comfort/privacy/cleanliness/safety • Noticeable enhancement décor/furnishing • Marked upgrade in service/comfort • Excellent, high level service/amenities • Exceptional, highest level luxury/service Management/staff, Housekeeping, Maintenance, Room decor/furnishing, Bathroom, Guest services/facilities, Soundproofing, Security, Parking, Exterior

  7. Lodging Careers Front Behind-the-scenes Housekeeping Accounting/finance Engineering/facility management Security • Check-in • Reservations • Information • Checkout

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