1 / 18

Bringing ACA Navigators to SCLD

Bringing ACA Navigators to SCLD. Aileen Luppert aluppert@scld.org 509-893-8437. How It Began. Personal interest and March 2013 Spokesman series led to permission to follow WA Health Benefit Exchange’s “Countdown to Coverage”

hanae-sparks
Download Presentation

Bringing ACA Navigators to SCLD

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Bringing ACA Navigators to SCLD Aileen Luppert aluppert@scld.org 509-893-8437

  2. How It Began • Personal interest and March 2013 Spokesman series led to permission to follow WA Health Benefit Exchange’s “Countdown to Coverage” • Attended Exchange webinars and phone meetings with Exchange’s Outreach • Listened to webinars • WebJuction featured Waukegan Public Library

  3. Should SCLD Lead or Follow? • Researched other library plans • Posters, flyers, web links, programs • Staff Navigator Concerns • Training was 40-50 hours • To many unknowns • Liability

  4. Persistent Partners • Better Health Together (BHT) named lead agency for Spokane County • BHT contact led to meeting with Community Minded Enterprises (CME)

  5. “The Meeting” with CME • What did the navigator training really entail? • Who was doing the training? • What was the timeline? • Why have library staff trained to do this?

  6. Why not have library staff trained? • Library seen as a trusted, neutral and, safe • Public would have questions and NEED to enroll • DSHS no longer filing role • Comfortable helping without deciding • Like FASFA or job applications • Have enough staff resources • Have successful system (BaL) • “Appointment Only” meant needs met with minimal staff • More efficient to have few experts

  7. SCLD Navigators

  8. Managing Requests • Used “Book a Librarian” model • Email or calls funneled to intranet • Navigators@scld.org or 509-893-8400

  9. Appointments • Met in conference rooms or private places

  10. Individuals Enrolled 62% Apple Health and 38% QHP

  11. Partnerships and Relationships

  12. Recognition

  13. Consider Your Library • Plan programming or drop-in sessions • Ask them to consider a staff expert • Basic ACA, Apple, QHP and poverty level info • Invite staff to view training webinars • Ask to demonstrate HealthPlanFinder site • Offer printed materials • Encourage them to join email lists or watch for ones you forward

  14. Remember Your Library • Multiple locations • Open afterhours and 7 days a week • Computers, laptop labs, copiers, and scanners • Conference and meeting rooms • Meet with clients • Presentations

  15. Plans for the Future • Committed to maintaining our navigators’ training. • May add between 1 and 3 more • Navigator staff will continue enrolling individuals in Apple Health year round. • Arrange for more informational sessions in the fall. • Small Business Health Options Plan?

  16. Questions for the Future • Enrollment/Renewals be like last year • Will partnerships be terminated? • Tax implications and penalties • Educate staff about ACA tax penalty • Where to refer complaints and appeals • Overpayment/Underpayment scenarios • SHOP/Business resource • Customer Service support for Navigators

  17. Questions? • Navigators • Navigators@scld.org • 509-893-8400 • Aileen Luppert • aluppert@scld.org • 509-893-8437 Thank you!

More Related