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Julie Skelton Alistair Shaw West Lothian Working Together

Julie Skelton Alistair Shaw West Lothian Working Together. West Lothian Economy. West Lothian’s population is estimated to be 172,100 in 2010 66.1% of the population are of working age, 22% are under 16 The population is projected to rise to 196,000 by 2024

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Julie Skelton Alistair Shaw West Lothian Working Together

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  1. Julie SkeltonAlistair ShawWest Lothian Working Together

  2. West Lothian Economy • West Lothian’s population is estimated to be 172,100 in 2010 • 66.1% of the population are of working age, 22% are under 16 • The population is projected to rise to 196,000 by 2024 • Unemployment in West Lothian was 4.0% in July 2011 • Key sectors are: public services, retail and distribution, hotels and restaurants, manufacturing, construction, Finance and IT

  3. Key Employability Challenges • Low skilled occupations • Low wages • Youth unemployment • School Leaver Destinations and MCMC • Unemployment is concentrated in pockets across West Lothian • A number of key strategic Partners delivering independent employer support

  4. West Lothian before Working Together • West Lothian Economic Partnership • Community Planning Partnership

  5. Background to Working Together • Desire to build on what was already in place strategically • Desire to join up Service delivery to prevent duplication • Partners involved Skills Development Scotland, West Lothian Council, Job Centre Plus, West Lothian Chamber of Commerce

  6. Business Drivers • The provision of joint services • The need for robust Partnership working in order to jointly deliver good quality front line services • Support inward investment and existing business • To focus on reducing benefit dependency • To achieve both Scottish and UK government policy drivers

  7. What we implemented • Joint Service Delivery – Fauldhouse Partnership Centre • West Lothian Employer offer

  8. Joint Service Delivery – Fauldhouse Partnership Centre

  9. Joint Service Delivery – Fauldhouse Partnership Centre • Delivering services in the community • Development of a localised employability pipeline using a range of local Partners • Installation of Jobcentre Plus job point • Joint up skilling of staff

  10. What we have achieved • Interview attendance rates have significantly improved • Customer perception of service delivery from Partners has improved • Better integration of employability service in an area of high need • Better understanding of customer need

  11. Employer Offer

  12. Employer Offer • Single point of access for all enquires • Joint staff training and meetings • Joint offer and response to recruitment needs • Offer marketed by all Partners in the same way • Chamber assisted in developing and marketing the offer.

  13. What we have achieved • Jobs notified have improved • Employers satisfaction is high • Employer Offer has received recognition as an example of good practice • Greater insight into employment needs in West Lothian

  14. Overall impacts • Off flow performance in West Lothian is higher than comparable areas • Staff and customer interactions have improved • Better strategic delivery from Partners • New Enterprise Allowance • Skills Development Scotland – My World of Work

  15. Future developments • Further development of joint services • New locations • Joint delivery in schools • A wider employability forum to be set up to underpin the strategy • Employer involvement in further development of the offer • Incorporation of other key employability providers into Working Together West Lothian

  16. Contact details Alistair Shaw, Head of Area Services, West Lothian Council Email: Alistair.shaw@westlothian.gov.uk Julie Skelton, Customer Service Operations Manager, Jobcentre Plus Email: JULIE.SKELTON2@JOBCENTREPLUS.GSI.GOV.UK

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