The Trimble Store and Passcodes

1. The Trimble Store and Passcodes

2. Introduction to Trimble Store • This presentation will: • Explain what the Trimble Store offers you • Why you need to be using it? • Steps for getting into the Trimble Store • Requesting access to Trimble Store • Steps to using into Trimble Store • Passcode Retrieval Requirements • Common Reasons for Passcode Delays • Basic Steps to using it – Overview Homepage • Installing the passcode to the GPS receiver • Support contact

3. What does the Trimble Store offer? • Today each distribution partner should have access to Trimble Store – just sign up • It can be used by dealers to check the status of your orders with Trimble:

4. What does Trimble Store offer? • It can now offer the ability to manage Passcodes for SPS GPS receivers • there are parts suffixed with ‘IS’ that can be purchased in the normal manner through Order Processing • a Credit Part Number will then appear in your Trimble Store • Enter the receiver Serial Number and get the code Example: the GLONASS option

5. Why do you need to be using it? • It is faster: • as soon as the order is cleared you have access to the options in the Trimble Store • allows 24/7 access by the distribution partner. • no human input needed once order is cleared • Distribution partner can recall passcodes • they are retained for later use – it’s a full record • Future SPS GPS products as released will use the Trimble Store for more flexibility in configuring receivers: • activations and all options will only be available via the Trimble Store

6. Steps for getting into Trimble Store • a) Sales force and SPS resellers need to understand the benefits of Trimble Store • b) First time users need to sign up – go to https://login.trimble.com/ • c) There is an option to start a new account • d) Once you have an account now apply for access to Trimble Store (see next slides)

7. Requesting Access to Trimble Store • Once you have an account now apply for access to Trimble Store • Press on the ‘Profile’ button • Click on ‘here’ to request access

8. Requesting Access to Trimble Store • Tick the request for access to Construction sector Trimble Store • Press Next

9. Requesting Access to Trimble Store • Fill in your name, email and role • Fill in your organizations Principal (so we can verify your access) • Enter the message “I want to get the Construction Passcode Generator and Order Status” • Press Submit • If a reseller employee leaves the organization then its up to the reseller to notify Trimble so access is stopped • For larger resellers Trimble can send a list of people with access to the Trimble Store for review and confirmation that all are still valid

10. Steps to using into Trimble Store • Once you have approved access go to www.partnerstore.trimble.com • Login using your email address • Enter your password • You should be able to check your Order Status and now manage passcodes • The following slides show how to use the Trimble Store to manage your Options / Upgrades Passcodes

11. Passcode Retrieval Requirements The following information is required to retrieve your passcode: • Login username and password to Trimble Store • Serial numbers of the SPS GPS units to upgrade • And then to help filter the data: • The Purchase Order or Sales Order number • Part numbers of the upgrades that were ordered (they start with the letters ‘IS’)

12. Common Reasons for Passcode Delays • No ‘IS’ part upgrade has been ordered by you yet • Remember to order the part starting with ‘IS’ via Order Fulfilment in the normal manner • Incorrect receiver serial number is used to try and generate the passcode • The upgrade code is not applicable to the receiver serial number (and therefore receiver model) • The optional passcode email went to your SPAM / JUNK email box • We highly recommend using the Trimble Store for passcode retrieval to ensure timely processing

13. Homepage on Trimble Store

14. Passcode Retrieval Scroll over to the Retrieve Passcodes Tab (far right)

15. The passcode will automatically be generated – if valid

16. If you selected the email results then this is what you get From: Trimble Support [mailto:trimble_support@trimble.com] Sent: Friday, 27 March 2009 12:43 p.m.To: Gary ChisholmSubject: Trimble - Product Upgrade Passcode/s Message from the Trimble Product Upgrade Application DESCRIPTION SERIAL NUMBER PASSCODE or CD-KEY IS50989-10 SUB - Rover Option 0TEST68188 HCgxBo08QhVVFEuRlRWQcSBpxl1ygU

17. But if the Serial Number is not deemed valid for the Part Number the following screen appears

18. Installing the passcode to the GPS receiver • method 1 • use WinFlash. Connect serial cable from PC to receiver • select the type of SPS GPS – SPSx5x or SPSx8x • select ‘Update Receiver Options’ • select Option key and copy the code into the window, press Next to proceed • method 2 • use the Web User interface to the receiver • use Receiver Status – Options Menu • enter the code in the Option Code box, then press Install Option • check it has loaded

19. Support If you have a problem or need information on how to install the upgrade please contact: hh_passcodes@trimble.com