In this class we will outline the features and the email marketing available which would cover:

1. eMarketing101: Methods of Email Marketing/One-Touch In-Touch • In this class we will outline the features and the email marketing available which would cover: • One Touch In Touch • CBWorks eCards and newsletters • AZmoves Email Marketing • insideAZmoves eMarketing

2. Session #1Creating an email marketing list

3. Email List If you have existing contacts in Microsoft Outlook follow these steps to export the list. For more help watch this video Export Your Microsoft Outlook Contacts to a CSV File To save your contacts from Outlook to a CSV file: ›› Step by Step Screenshot Walkthrough Select File | Import and Export... from the menu. Make sure Export to a file is highlighted. Click Next >. Now make sure Comma Separated Values (Windows) is selected. Click Next > again. Highlight the Contacts folder. Click Next >. Use the Browse... button to specify a location and file name for the exported contacts. Something like "Outlook.csv" or "ol-contacts.csv" on your Desktop should work fine. Click Next > (once more). Now click Finish.

4. Email List • If you have existing contact in Gmail follow these steps to export the list. • Export Your Gmail Contacts to a CSV File • Select Contacts from the left Gmail navigation bar. (Gmail > Contacts) • Select all the Contacts you would like to export. • Go to More > Export at the top (or at the bottom or in the contacts' toolbar using Gmail's older version). • Select Outlook CSV format (or Outlook CSV). • Both Outlook CSV and Google CSV export all data. The Gmail format uses Unicode to preserve international characters under all circumstances, but some email programs — including Outlook — do not support that. Outlook CSV converts names to your default character encoding. • Click Export or Export Contacts.

5. Email List If you have existing contact in Hotmail follow these steps to export the list. Select Contacts from the Hotmail navigation bar on the left. Choose which contacts to Export (Ex. All > All) Click Manage > Export Open the Exported file in Microsoft Excel. Save the file as Hotmail Contact Master File

6. Email List After you have exported your list, you will need to clean it up to a common Master Excel sheet format. This will involve copying and pasting to fit the required format for bulk uploads. Follow the instructions on the next slide to set up your master list.

7. Email List We will use excel to create a master email marketing list for you to use with the different email marketing programs. This will allow you to bulk upload all of your emails from one file. You can also add contacts individually. Go to www.nrtgateway.com Click HomeBase inTouch When signed into HomeBase inTouch click Your Leads > Import My Leads Click on the following link: If you're not using Outlook, or for additional information click here. Click on the Download Sample CSV File Button. This will open up a sample CSV (SampleFile.csv) file which we will use to create our template. Save this file to your computer and open in excel. For more help click on the link Download Detailed Help File

8. Email List When making a master email list, certain field are required. This means on the first row, fields will need to be entered in order to use the excel list to bulk upload to various email marketing tools (third-party included). These requirements change slightly from tool to tool, but a lot of the information is the same. The main three that we will want to add is First Name, Last Name, E-mail Address Enter your clients in this excel sheet and save this file as – Sphere of Influence Contact List Coldwell Banker – Agent Name (Sphere of Influence Contact List Coldwell Banker – Brandon Pines.xls)

10. Importing Leads One Touch In Touch – Your Leads > Import Leads > Upload CSV File (Browse then Upload)

11. Importing Leads • AZmoves.com Admin – From your Master List delete all rows and columns except for email addresses. Delete the Row Email Address. • E-mail and Client Tools > Email Tools > E-mail Distribution Lists • Select yourself from the agent drop down list. • Enter a Distribution list name > Upload Distribution List (Browse then Import). • After import the emails will be in the To: field. Click Save to save the Distribution List.

12. Importing Leads Coldwell Banker Works – From the home screen click > eMarketing under Browse popular sections. Click eMarketing Tools > Address Books > Import > File Location > Browse (upload and search for master file). It will ask you for duplicates, choose replace existing entries then import. A pop-up screen will display confirming your contact, review and choose continue. Close the window.

13. Session #2One Touch In Touch

14. One Touch In Touch One Touch In Touch can send out emails of our monthly statistics and client contact flyers which will contact your sphere of influence whenever you choose! We call it One Touch, In Touch because with literally one click, you're going to be able to keep in touch with anyone you want, as often as you want, in the way that you want. Just one click, and you're done for the year! You can keep in touch with your clients, your friends, your past customers . . . basically everyone and anyone in your sphere of influence. One Touch and you're done for the year! All agents need to do is create a signature, import their clients into the system, and assign our premade email templates to your clients. Each template will automatically be emailed at certain times throughout the month. To be eligible for One Touch, make sure you are LeadRouter Certified.

15. One Touch In Touch To take advantage of this program and learn more, clickOne Touch In TouchYour One Touch, In Touch Introduction Video. One Touch Manuals & Guides Your One Touch, In Touch Introduction Video Setting Up Your One Touch, In Touch Signature Block Video Updating One Touch In Touch Email Campaigns Your One Touch, In Touch Reference Manual Importing Contacts into LeadRouter Manual One Touch In Touch Certification Sign Up A Client One Touch Documents Client Contact Templates I Client Contact Templates II Client Contact Templates III About One Touch In Touch

16. Session #3Coldwell Banker Email Marketing

17. Coldwell Banker Works Email Marketing Coldwell Banker Works Admin Agents have the ability to create Email Marketing eCards and eNewsletters. 1. Navigate to the NRT Gateway and click on the Coldwell Banker Works Admin button 2. When logged in, click on eMarketing under the Browse Popular Sections area of the homepage. 3. Click on eMarketing Tools > Settings to set-up your signature. Agents have several template options including choosing different banner images, email body layout, colors, and text styling. Depending on marketing goal agents can: Create an interactive eCard email Send a Personal Message to a Client For a tutorial on how to use eCards and eNewsletters in CB Works clickMarketing - CBWorks Tutorials

18. Coldwell Banker Works Email Marketing • eCards • Create, Drafts, Scheduled , Sent • Creating an eCard • Click eCard > Create • Categories show the most popular eCards. • Select A Card > Choose the card you would like to use. • Customize > Set your email Headline, Message (body copy), verify your contact information, Name this eCard. Save as a Draft, Preview or Continue • Address > You can enter contacts individually or from your address book. You also can send this email you your own email address and use your contacts in your program of choice. Save as a Draft, Preview or Continue • Send > Send this file now or at a scheduled time. • Drafts, Scheduled, Sent • These options allow you to search for email you have already created. An email has three states: Draft (not yet saved for use), Scheduled (set the time when an email should be sent, Sent (an email that has already been sent).

19. Coldwell Banker Works Email Marketing • eNewsletters • Create, Drafts, Scheduled, Sent • Creating an eNewsletters • Click eNewsletters > Create • Choose a header graphic for your eNewsletter, choose 1 or 2 columns for your layout. Name your eNewsletter. Save as a Draft or Continue • Customize > Set Headline, and either add a new article, onLocation video, existing property, library article, new property, and/or an image. Save as a Draft, Preview or Continue • Address > You can enter contacts individually or from your address book. You also can send this email to your own email address and use your contacts in your program of choice. Save as a Draft, Preview or Continue • Send > Send this file now or at a scheduled time. • Drafts, Scheduled, Sent • These options allow you to search for email you have already created. An email has three states: Draft (not yet saved for use), Scheduled (set the time when an email should be sent), Sent (an email that has already been sent).

20. Coldwell Banker Works Email Marketing • eMarketing Tools • Address Book, Subscriptions, Reports, Settings • Address Book • Manage Contacts, Add a Contact, Import/Export Contacts, Create and Manage Groups. • Subscriptions • Set your eMarketing efforts on cruise controlAdd contacts and groups to any of the following subscriptions. Click on the name below to view your subscribers. (ex. Premade Holiday eMails.) • Reports • See 30 days worth of reports for your eCards and eNewsletter (Analytic Statistics). • Settings • Set-up your contact information with an image.

21. Session #4AZmoves Email Marketing

22. AZmoves.com Email Marketing • AZmoves.com Admin • Agents have the ability to create Email Marketing emails and newsletters. • Navigate to the NRT Gateway and click on the AZmoves.com Admin button • When logged in, click on: E-mail > Client Tools > Email Tools > E-mail Marketing. • Agents have several template options including different banner images, email body layout, colors, and text styling. • Depending on marketing goal agents can: • Create an email based on an existing MLS • Send a Personal Message to a Client

23. AZmoves.com Email Marketing • Email Tools • Auto Email Opt-In • Receive Property updates automatically. • Email Distribution List • Manage your email contact list. • Email Marketing • Send an email on a specific property (MLS) or send a personal message to a client. • Choose an Email Template, Email Layout (Select a banner image for your e-mail). Clicking a banner will open a larger version in a new window. You can enter text that will appear on your banner in the text box below all the banner images), Banner Image Text, Font Colors, Email Body Layout. Compose Email – From – your email address, To address book contacts, Enter a Subject to the email and the Body Copy. • Send Email. You can save your layout as a template and use it in future e-mail campaigns.

24. AZmoves.com Email Marketing • Email Tools • Email Opt-Out • Manage recipients' that do not want to receive your emails. • Home Search Alerts • Generate a list of potential buyers looking for a property like your seller's home. Enter the property features and search the database for buyers who have entered criteria that match your listing.

25. Session #4insideAZmoves Email Marketing

26. insideazmoves.com Email Marketing We offer many templates that agents can use in their online and print marketing campaigns. You can use these template with your own third-party email marketing software. Simply Log into insideAZmoves.com and navigate to: MARKETING > Client Contact Templates and/or MARKETING > Themed Templates. Depending on the marketing goal, agents can find templates categorized by:

27. Downloadable Resources for this class • Email Marketing Videos • insideAZmoves > Tutorials > How-To: Videos & Guides > Marketing – CBWorks • insideAZmoves > Tutorials > How-To: Videos & Guides > Marketing - One Touch, In Touch Problems? - Call the NRT Help Desk 1-877-678-4357 (1-877-NRT-HELP)