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Implementation Update of SDG&E’s 2009-2011 CARE & LIEE Programs

Implementation Update of SDG&E’s 2009-2011 CARE & LIEE Programs. Presentation to the LIOB January 26, 2010 San Jose, CA. LIEE Program Budget and Units 2009 - 2011. LIEE Through December 2009. Other LIEE Figures. 6% of all LIEE participants in 2009 were identified as being disabled.

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Implementation Update of SDG&E’s 2009-2011 CARE & LIEE Programs

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  1. Implementation Update of SDG&E’s 2009-2011 CARE & LIEE Programs Presentation to the LIOBJanuary 26, 2010San Jose, CA

  2. LIEE Program Budget and Units2009 - 2011

  3. LIEE Through December 2009

  4. Other LIEE Figures • 6% of all LIEE participants in 2009 were identified as being disabled. • LIEE customers participated in the California Solar Initiative (CSI) - • 3 multifamily homes • 15 single family homes • 7% of all homes served in 2009 were considered go-backs

  5. LIEE Outreach / Ethnic Media

  6. CARE Process Improvements and Program Highlights – 2009 CARE Processing and Reporting System Enhancements • Internet Enrollment • Customers able to enter account information and digitally submit an application for almost real-time enrollment or recertification • Improved processing efficiencies by maximizing uploadable applications (47% of all enrollments processed this way) • Data sharing – San Diego Unified School District Free Lunch Program participants (2800 enrollments) • Door to Door – contractor provides application information digitally (>12,000 enrollments) • Outbound phone campaigns – application data provided electronically (>11,000 enrollments) • Internet – allows real-time integration with processing system (>14,000 enrollments) Program Highlights • Pre-recertification campaigns • Identified customers expected to be asked to recertify and initiated the process by calling ahead of recertification date • Recertified almost 10,000 customers, reducing processing, mailing and postage costs

  7. CARE Outreach / Ethnic Media

  8. Other Efforts • Leveraging • Signed contracts with 3 LIHEAP agencies to leverage LIEE and LIHEAP opportunities. • Presented CARE & LIEE information to San Diego Community College District faculty. • Met with Sweetwater Union School District Adult Education to discuss leveraging opportunities. • Implemented combined summer youth program with Workforce Partnership and San Diego Urban Corps to enroll customers in CARE and LIEE. • Integration • Synergy now serving mobile home community through third partnership where applicable. • Identifying opportunities in the EE Multifamily program to provide measures where feasible. • Pilots • In Home Display • Authorized budget $163,140 • Expenditures to date $8,125 • Studies • Non Energy Benefits • Authorized budget $30,000 • Expenditures to date $29,322

  9. 2010 Looking Ahead

  10. Customer Privacy – Current Practices Relevant excerpt from SDG&E Privacy Policy[1] “SDG&E will not disclose the information you give us with any third party except to the extent such third party requires such information in order to perform services for SDG&E related to SDG&E’s own business purposes, unless required by law, or when necessary to protect the Web site or SDG&E. We will not collect or sell your information for commercial purposes with third parties.” [1] SDG&E’s privacy policy is available at http://www.sdge.com/privacy/.

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