Incident Investigation Solution

1. A HIGH STAKES RACE AGAINST TIME Prevent high impact IT environment incidents and cut investigation time before it spirals out of control Demos - Click to Watch Incident Investigation Solution Martin PerlinMarketing Director, Evolven Key Capabilities (3:28) Use Cases (3:13)

2. THE RISK OF DOWNTIME IN NUMBERS • of availability and performance errors are due to faulty configurations • Enterprise Management Association

3. CHALLENGE:A High Stakes Race Against Time 1. IDENTIFY ROOT-CAUSE Incident Investigation teams are under significant pressure to identify the root-cause of incidents, evaluating an infinite number of configuration parameters 2. QUICKLY RESOLVE INCIDENTS When environment incidents occur, it’s a race against time to find out what happened and resolve them before the situation spirals out of control and causes a major impact on the organization MTTR can reach as high as 300 min/outage on average

4. EVOLVEN COMPARISON • A Granular Configuration Automation solution that helps to obtain and maintain environment stability • Identify and analyze changes and differences that put environment stability at risk, by: • Comparing different environments • Comparingcurrent environment with its historical working snapshot or golden baseline • Key capabilities: • Compares the entire environment (applications and underlying infrastructure) • Compares environment configuration and content in-depth • Analyzes changes and differences with focus on criticality and impact CLICK TO WATCH VIDEO

5. COMPARE Compare problematic environment with a historical or goldenbaselines, or with a working comparable environment SOLUTION OVERVIEW: Prevent Incidents and Cut Investigation Time DETECT IDENTIFY Detect drift for incident prevention Identify root-cause of environment incidents 85% of Operations and Infrastructure Vice Presidents: “Identifying incidents’ root-cause is ‘Very Challenging’”

6. COMPARE ENVIRONMENTS DOWN TO MOST GRANAULAR LEVEL Easily see a comparison, like to a working environment COMPARE Incident Teams execute comparisons of the problematic environment

7. IDENTIFY THE ROOT-CAUSES OF INCIDENTS Quickly identify change areas that could trigger an incident IDENTIFY Evolven Comparison provides change and difference information necessary to analyze the incidents efficiently

8. PROACTIVELY DETECT DRIFT BEFORE THEY TURN INTO HIGH IMPACT INCIDENTS Proactivelydetect undesired changes and differences DETECT IT teams run Evolven's “Drift Comparison” to prevent environment incidents.

9. BENEFITS: Minimize System Downtime SLASH INVESTIGATION TIME AND EFFORT BY AS MUCH AS 50% MINIMIZE SYSTEM DOWNTIME PREVENT INCIDENTS FROM IMPACTING OVERALL OPERATIONS

10. OTHER EVOLVEN SOLUTIONSLess Risk, More Uptime and Greater Stability Release Validation Incident Investigation Release with Confidence Brings certainty and reduce risk, by assuring integrity in environments, providing visibility into the release content and ensuring that the release transitions as expected A High Stakes Race Against Time Slash investigation time and effort by a staggering 50%, minimize system downtime and prevent incidents from impacting overall operations Disaster Recovery Verification ITIL Don't Let Your Disaster Recovery Environment Let You Down Verify consistency and integrity of your disaster recovery environment, and enable a compliant environment that won't let you down Boost Your ITIL Initiatives Evolven Comparison assists in many ITIL v3 areas – helping customers achieve less risk, more uptime and greater stability. LEARN MORE: Virtualization http://www.evolven.com/solutions.html Tame the Virtualization Beast Take control of virtualization’s new configuration challenges and risk: manage drift, ensure integrity and control sprawl. Reduce outage risk and minimize downtime

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