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INCIDENT INVESTIGATION

INCIDENT INVESTIGATION. Ken Roberts, MS, CIH, CSP Environmental Services Officer Pima County Facilities Management. What’s your Favorite Hobby?. The Aim of the Investigation. EXONERATE INDIVIDUALS OR MANAGEMENT SATISFY INSURANCE REQUIREMENTS DEFEND A POSITION FOR LEGAL ARGUEMENT

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INCIDENT INVESTIGATION

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  1. INCIDENT INVESTIGATION Ken Roberts, MS, CIH, CSP Environmental Services Officer Pima County Facilities Management

  2. What’s your Favorite Hobby?

  3. The Aim of the Investigation • EXONERATE INDIVIDUALS OR MANAGEMENT • SATISFY INSURANCE REQUIREMENTS • DEFEND A POSITION FOR LEGAL ARGUEMENT • OR, TO ASSIGN BLAME

  4. The Aim of the Investigation THE KEY RESULT SHOULD BE TO PREVENT A RECURRENCE OF THE SAME ACCIDENT

  5. THE ACCIDENT WHAT IS AN ACCIDENT?

  6. THE ACCIDENT AN UNPLANNED AND UNWELCOMED EVENT WHICH INTERRUPTS NORMAL ACTIVITY.

  7. THE ACCIDENT THREE BASIC TYPES OF ACCIDENTS

  8. THE ACCIDENT MINOR ACCIDENTS: SUCH AS PAPER CUTS TO FINGERS OR DROPPING A BOX OF MATERIALS

  9. THE ACCIDENT MORE SERIOUS ACCIDENTS THAT CAUSE INJURY OR DAMAGE TO EQUIPMENT OR PROPERTY: SUCH AS A FORKLIFT DROPPING A LOAD OR SOMEONE FALLING OFF A LADDER

  10. THE ACCIDENT ACCIDENTS THAT OCCUR OVER AN EXTENDED TIME FRAME: SUCH AS HEARING LOSS OR AN ILLNESS RESULTING FROM EXPOSURE TO CHEMICALS

  11. THE ACCIDENT ACCIDENTS HAVE TWO THINGS IN COMMON

  12. THE ACCIDENT THEY ALL HAVE OUTCOMES FROM THE ACCIDENT

  13. THE ACCIDENT THEY ALL HAVE CONTRIBUTORY FACTORS THAT CAUSE THE ACCIDENT

  14. OUTCOMES OF ACCIDENTS • NEGATIVE ASPECTS • DEATH & INJURY • DISEASE • DAMAGE TO EQUIPMENT & PROPERTY • LITIGATION COSTS • LOST PRODUCTIVITY

  15. OUTCOMES OF ACCIDENTS • POSITIVE ASPECTS • ACCIDENT INVESTIGATION • CHANGE TO SAFETY PROGRAMS

  16. CONTRIBUTING FACTORS • ENVIRONMENTAL • DESIGN • SYSTEMS & PROCEDURES • HUMAN BEHAVIOUR

  17. CONTRIBUTING FACTORS • ENVIRONMENTAL • NOISE • VAPORS, FUMES, DUST • LIGHT • HEAT • CRITTERS

  18. CONTRIBUTING FACTORS • DESIGN • WORKPLACE LAYOUT • DESIGN OF TOOLS & EQUIPMENT

  19. CONTRIBUTING FACTORS • SYSTEMS & PROCEDURES • LACK OF SYSTEMS & PROCEDURES • INAPPROPRIATE SYSTEMS & PROCEDURES

  20. CONTRIBUTING FACTORS • HUMAN BEHAVIOUR • COMMON TO ALL ACCIDENTS • NOT LIMITED TO THE PERSON INVOLVED IN THE ACCIDENT

  21. WHO SHOULD INVESTIGATE • DEPENDENT ON SEVERITY OF THE ACCIDENT • INVESTIGATION TEAM • INDIVIDUALS INVOLVED • SUPERVISOR • SAFETY SUPERVISOR • UPPER MANAGEMENT • OUTSIDE CONSULTANTS

  22. INVESTIGATION STRATEGY • GATHER INFORMATION & ESTABLISH FACTS • ISOLATE ESSENTIAL CONTRIBUTORY FACTORS • DETERMINE CORRECTIVE ACTIONS • IMPLEMENT CORRECTIVE ACTIONS

  23. INVESTIGATION STRATEGY • FACT GATHERING • BE IMPARTIAL & OBJECTIVE • COMPILE PROCEDURES & RULES FOR THE AREA • GATHER MAINTENANCE RECORDS ON EQUIPMENT INVOLVED

  24. INVESTIGATION STRATEGY • FACT GATHERING (CONTINUED) • ISOLATE ACCIDENT SCENE • PHOTOS & DIAGRAMS • DO NOT DISCARD OR DESTROY ANYTHING

  25. INVESTIGATION STRATEGY • FACT GATHERING (CONTINUED) • TIME IS OF THE ESSENCE • OBTAIN INFORMATION • INJURED • WITNESSES • SUPERVISORS • OTHER PERSONNEL

  26. INVESTIGATION STRATEGY • FACT GATHERING (CONTINUED) • INTERVIEWS (SEPARATELY) • WHAT WERE YOU DOING? • HOW DO YOU THINK THE ACCIDENT OCCURRED? • HOW WERE YOU TRAINED FOR THE JOB? • WHAT IS THE SAFETY PROCEDURE FOR THIS JOB?

  27. INVESTIGATION STRATEGY • FACT GATHERING (CONTINUED) • OBTAIN FACTS NOT OPINIONS • MAKE IT CLEAR THE OBJECT OF THE INVESTIGATION IS TO AVOID RECURRENCE, NOT TO APPORTION BLAME

  28. INVESTIGATION STRATEGY • ISOLATE ESSENTIAL CONTRIBUTORY FACTORS • INVESTIGATION TEAM • EVALUATES ALL FACTORS CONCERNED

  29. INVESTIGATION STRATEGY • ISOLATE ESSENTIAL CONTRIBUTORY FACTORS • INVESTIGATION TEAM • ISOLATES THE KEY FACTOR(S) BY ASKING THE FOLLOWING QUESTION....

  30. INVESTIGATION STRATEGY WOULD THE ACCIDENT HAVE HAPPENED IF THIS PARTICULAR FACTOR WAS NOT PRESENT?

  31. INVESTIGATION STRATEGY • DETERMINE CORRECTIVE ACTIONS • INVESTIGATION TEAM • INTERPRETS & DRAWS CONCLUSION • DISTINCTION BETWEEN INTERMEDIATE & UNDERLYING CAUSES

  32. INVESTIGATION STRATEGY • DETERMINE CORRECTIVE ACTIONS • INVESTIGATION TEAM • RECOMMENDATIONS BASED ON KEY CONTRIBUTORY FACTORS AND UNDERLYING CAUSES

  33. INVESTIGATION STRATEGY • IMPLEMENT CORRECTIVE ACTIONS • INVESTIGATION TEAM • RECOMMENDATION(S) MUST BE COMMUNICATED CLEARLY • STRICT TIME TABLE ESTABLISHED • FOLLOW UP CONDUCTED

  34. BENEFITS OF ACCIDENT INVESTIGATION • PREVENTING RECURRENCE • IDENTIFYING OUT-MODED PROCEDURES • IMPROVEMENTS TO WORK ENVIRONMENT

  35. BENEFITS OF ACCIDENT INVESTIGATION • INCREASED PRODUCTIVITY • IMPROVEMENT OF OPERATIONAL & SAFETY PROCEDURES • RAISES SAFETY AWARENESS LEVEL

  36. BENEFITS OF ACCIDENT INVESTIGATION WHEN AN ORGANIZATION REACTS SWIFTLY AND POSTIVELY TO ACCIDENTS AND INJURIES, ITS ACTIONS REAFFIRM ITS COMMITMENT TO THE SAFETY AND WELL-BEING OF ITS EMPLOYEES

  37. Are we to leave our children a country ridden with accidents and their corresponding burden of human and economic loss? Or . . . can we prove that as Americans, we can progress, both technically and morally, to provide our citizens with a life and work style worthy of the sufferings, sacrifices and expectations of our founding fathers? Raymond J. Colvin, Sr. NYU.......1959

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