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Rehabilitation in a Patient-Centred Care System

Explore the history and role of rehabilitation services in a patient-centred care system. Learn about the Patient Ombudsman and patient engagement, and discover how to promote wellness and enable patients to become active participants. Discover the challenges and opportunities in achieving a patient-centred care approach.

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Rehabilitation in a Patient-Centred Care System

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  1. Rehabilitation in a Patient-Centred Care System RSI Research Day MAY 2017

  2. Evolving patient-centred health care • Clinical, policy and legislative considerations for rehabilitation services • The Patient Ombudsman and patient engagement • Overview

  3. Evolving Patient-Centred Care • Disease-focused • Reactive • Provider-driven • Patients are by-standers • Patient-focused • Proactive • Focused on promoting wellness • Patients are active participants • Rehabilitation is a critical enabler ? How to get there

  4. History of the Patient Ombudsman 2010 Excellent Care for All Act 2014 Bill 8, the Public Sector and MPP Accountability and Transparency Act amends the Excellent Care for All Act to create the role of the Patient Ombudsman  December 2015 Christine Elliott appointed as first Patient Ombudsman Spring 2016 Consultations across Ontario July 2016 The Patient Ombudsman’s office opens May 2017 Almost 1,500 complaints received

  5. Listening to Ontarians’ needs Sioux Lookout Dryden Sudbury Thunder Bay Sault Ste. Marie North Bay Ottawa Penetanguishene 4 in-person sessions; over 600 respondents to onlinesurvey Orillia Oshawa Collingwood Toronto Mississauga Diverse ages, abilities andbackgrounds Niagara Hamilton Many identified as patients, healthcare professionals, caregivers, patient/family advocates London Chatham

  6. A Conduit for the Patient Voice Ontarians expect the Patient Ombudsman to bring the patient voice to the attention of policy and decision-makers Who we oversee 630 long-term care homes 146 public hospitals 14 community care access centres

  7. A Conduit for the Patient Voice • Ontarians expect the Patient Ombudsman to bring the patient voice to the attention of policy and decision-makers. Health sector organizations Aspirational Role of Patient Ombudsman Patient Voice • Cautiously optimistic • Spotlight on the issues • Full of hope for positive change • Vibrant • Action-Oriented • Fresh – a new perspective • Traditional health care colour • Credible • Trustworthy

  8. Vision To be a trusted champion for fairness and to influence positive change in Ontario’s health care system. Mission We facilitate resolutions and investigate complaints involving health sector organizations, without taking sides, and make recommendations to improve experiences for all Ontarians.

  9. We are Respectful Trustworthy Empathetic Fair Our Vision, Mission and Values statements were informed by insights from Ontarians who let us know what they expect from us.

  10. Resolving complaints, fairly

  11. Communication • How to be inclusive and achieve meaningful dialogue with patients?

  12. Coordination • How can we work together to bridge gaps in health care?

  13. Access to Care • Where are the gateways?

  14. Rehabilitation in a Patient-Centred Care System • Questions?

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