Knowledge Networks: Building Knowledge Estates for future Society of Organizations K.R. Srivathsan director@iiitmk.ac.in

1. Knowledge Networks: Building Knowledge Estates for future Society of OrganizationsK.R. Srivathsandirector@iiitmk.ac.in iiitm-k © KRS/IIITM-K

2. Evolution of Computing and Information Systems • Scientific computing • Payroll Accounting • Database Management Systems • - in diverse areas. • Engineering and other Applications. • Spreadsheet • AI, KBCS, SW Agents … • Client – Server Systems over networks • WWW and emerging Web-enabled Systems • Evolution dominated by technology developments KRS/IIITM-K

3. Current Information Systems approach for KM (Fist Generation KM) • Data-warehousing & Datamining • Document Management Systems • Imaging • ** Groupware (Collaboration Tools) •  FGKM addresses mainly Knowledge Sharing • “Promoting that kind of narrow Tech-Centric brand of thinking, the nascent field of KM places its own credibility at risk” – McElroy of IBM • FGKM – Passive and lacks clarity of purpose. • How to address the way user(s) and groups need to work and collaborate over information space across autonomous institutions? • What? Why? Which? When? Where? How? … KRS/IIITM-K

4. Connectedness Wisdom Our aim for tomorrow Abstraction, Understanding principles Knowledge Today Understanding patterns Information Understanding relations Understanding Data Movement towards Knowledge Courtesy: Tata Infotech KRS/IIITM-K

5. Routine on Knowledge Management • Involves People, Process and technology to… • Capture and accumulate knowledge of people in an organization. • Disseminate knowledge where and when it’s needed. • Enable people to re-use the knowledge work of others. • Provide an environment for collaboration. •  Importance of the Context(s). • IIITM-K’s pioneering initiatives in developing Aggregation Grid Servers, Course on KM and Learning Organizations, Education Grid, etc. • IIITM-K approach based on a framework for the New Society of Organizations KRS/IIITM-K

6. Peter Drucker & the New Society of Organizations: • Tasks, Projects, Programmes, Services areORGANIZED – across more than one Institution. • Organized activities provide value. • They need ORGANIZATION to deliver. • Individual derive value by membership of organizations. • Organizations INVOLVE component knowledge spaces and competencies from multiple entities – Government, Business, Industry, Institutes, etc. • Call these entities as INSTITUTIONS. • Peter Drucker – “Tomorrow will be the NEW SOCIETY OF ORGANIZATIONS” – HBR, 1992 KRS/IIITM-K

7. Delineate Institutions and Organizations • INSTITUTIONS are Physical entities. • They have some Core Competence, Resources. • Institutions involve in activities through Organizations. • Organizations are focused. • Institutions work over ‘Real Estates’ – Buildings, Offices, People, Networks, Transports, etc. • Organizations work over ‘KNOWLEDGE ESTATES’ – codified expertise, domain knowledge, about customers, partnerships, business logic, capacity building, etc. • Organizationsneed AGILITY; Institutions need STABILITY. KRS/IIITM-K

8. Next Generation KM to support “Society of Organizations” • EachOrganization is like a “Knowledge Plant”. • Works with a “Focal Vision”, or in Corrective Feedback Mode over a Knowledge Framework. • Institutions sustain the Policy, Admin – the ManagedFramework. • Institutionsmonitor and adapt through “Peripheral Vision”, the managed framework. • The Challenge: How do we provide a Knowledge Enabling Framework that makes the processes involved in above efficient. •  Through Knowledge Networks. KRS/IIITM-K

9. Feed-forward Functions – IT & KM Framework + _ K-Plant & Management Processes + _ Feedback Fns. 1 Feedback Fns. 2 A Feed-forward Plant Model Analogy

10. Clients Network Middleware DMS K Repo Data-base WorkFlow * * Importance of the Middleware Middleware aggregates different services, Provides policy based and personalized Web enabled Presentation, Interaction and Access Control of relevant Information and Knowledge Spaces. KRS/IIITM-K

11. Clients WF DB * Middleware 3 DMS VMw K Repo Middleware 2 Middleware 1 DMS K Repo DB WF DMS K Repo * DB WF * ‘Virtual Middleware’ for Organization Network

12. * * * I N S T I T N - 1 I N S T I T N - 2 I N S T I T N - n Organization-1 Organization-2 Organization-n Virtual Middleware to Knowledge Networks • Each Organisation builds its own Knowledge Estate accessible through a virtual middleware entry. • Knowledge Networks are formed by collections of Knowledge Estates with policy based controlled access for each user. VMw 1 VMw 2 VMw n

13. F I N A N C E H E A L T H L A W * * * Etc. Health Services Example: a Smart E-Gov. paradigm – Architecture cuts across departments Citizen Services Each Department has its own information and Knowledge Grid. Each citizens’ service implicates more than one department. Effective E-Gov. implementation needs more “across” interactive information solutions. KRS/IIITM-K

14. How does this model help? • Decouples Business logic from institutional management. • With feedforward alerts from organizational domains to Institution(s), efficient administration of organizations enabled. • Important for a competitive world. • In complex systems, configuration planning is a difficult task. Virtual Middleware networks makes this easy. • With KM enabled, Management of business itself will undergo a cultural change for good. © KRS/IIITM-K

15. MIDDLEWARES AND DIMENSIONS IN KNOWLEDGE MANAGEMENT Document Clustering Knowledge Knowledge Management Maps Push Technology Pattern Discovery Recognition Full text retrieval E-Mail Courtesy: Aptech Discussion Shared K groups repository Collaboration © KRS/IIITM-K

16. Courtesy: Aptech

17. Benefits of KM • Increased Productivity • Retention of Organisation Knowledge • Enhanced value to customer • Reduced time to deliver • Better quality of solution due to shared experience • Creates a differentiator to move up the value chain HIGHER CUSTOMER SATISFACTION AND REVENUE PER EMPLOYEE KRS/IIITM-K

18. HTML JSP and Java Beans << TEN API >> Components API Servlet API XML API JAVA API Web Server (Apache, IIS,..) Architecture of IIITM-K incubated TEN Enterprise Servers • Based on Java and XML • Operating System independent: runs on all versions of Windows, Linux and Solaris. • Scalability, robustness and ease of management. • Security features • Powerful tools for fully web-based administration. • Now sold to ~12 clients including ER&DCI, Technopark, ADA, IIT Chennai, IISc, etc. • Ideally suited as E-Gov. Front-end services. IITK – IIITM-K Info-Space Operating System [iSOS] Core KRS/IIITM-K

19. Distributed Portals over Information Grid Architecture Entire Grid aggregates permitted services from any mix of geographically distributed backend Servers A look at Aggregation Grid Server Technology of Transversal E Networks KRS/IIITM-K

20. Information Grids– A Framework for Building Knowledge Estates Advanced Web-Tech based Aggregation Grid Servers Resource Centre Institute R&D Industry * * R&D/Technology Transfer Course/Training Experts, Mentors Project Team Project Management • a holistic framework for managing Knowledge across multiple stakeholders. • Each group may have one Grid Server, or share. • Each ‘Across’ component is a “Transversal Network”. • Prototype servers & grids developed, deployed, tested at IIITM-K. © KRS/IIITM-K

21. Trans-e KRS/IIITM-K

22. Trans-e – Now configured and sold The Corporate Portal: • Unified and personalized access to information drawn from multiple applications & knowledge sources. • Knowledge Management through seamless collaboration between customers, partners and employees. • Open architecture, integrates legacy and future developments at fractional cost of custom Enterprise Portal solutions. • Unparalleled Grid capabilities for multiple locations KRS/IIITM-K

23. E-Learning Knowledge Repository TRANS-E Server Workflow Automation Communication & Collaboration Personal Info Mgt. TRANS-E – the corporate KM Enabling Server Enterprise Integration Made Easy Corporate Information Portal Documents Business Metrics Discussions ERP CRM Databases KRS/IIITM-K

24. KRS/IIITM-K

25. Acado KRS/IIITM-K

26. ACADO – The platform with Distributed KM Framework for Education • Simple and easy to use e-learning platform with standards based authoring and personalized delivery of the leaning content. • Effective sharing of the learning content over inter-campus networks. • Learning environment supported by a suite of campus tools. KRS/IIITM-K

27. Acado Positioning Personal Information Organizer (Login and Password Protected) Portal Institute Information Faculty Homepages Student Homepages Announcements about seminars conferences etc. Customized Pages E-Learning Platform Standards based Course Authoring Reusable Learning Objects Web Based Course Delivery and Management Digital Library Repository Project Reports, Thesis, Case Studies etc. Access to E-journals and E-books IPR Protection and security on documents Collaboration and Groupware Tools Shared Workspace, discussion boards, group e-mail etc. Communication Tools Message board and discussion forums, Synchronous Chat, Alert notification, integrated email client and news forums Standards based Integration Standards based Integration Placement Portal Optional modules (Existing or new packages) Office Automation Library Automation Other Modules

28. E-Learning – Touching all the corners • Course Creation • Acado provides standards based facilities enabling instructors to create e-learning courses. • Reusable Learning Objects approach • Templates based on sound pedagogical models. • Uploading third-party content. • Course Administration • Acado simplifies the task of delivering and managing E-learning courses. • Student registration • Performance tracking. • Co-opt Teaching Assistants to help the main Faculty. • Alert students in case of specific events. • Course Schedule and Calendar Management • Course Support • Acado provides tools that create a supportive environment for enhancing the learning effectiveness. • Interaction and Collaboration with Faculty and other Students. • Assessment tools such as assignments and quiz. • Reference resources in Digital Library. • Facility for keeping notes and personal study material. E-Learning Platform Education Grid Using the unique concept of Educational Grid, Acado creates course-specific intranets and extranets, and enables the effective sharing of learning content over inter campus networks. KRS/IIITM-K

29. Digital Library – Integral Part of Learning Resource contribution by Library users The system enables a refereed system for submission of resources by users of the Digital Library. Digital Library Repository of Digital Resources Build a repository of resources such as reference articles, project and thesis reports, journals and multimedia material. Personalization and Search Resources are presented to individuals personalized for their requirements and access rights. IPR Protection and Security The resources can be accessed only by authorized users. KRS/IIITM-K

30. Online Assisted Learning Environment Educational Grid with sister Servers Digital Library Standard Internet Services (e-mail etc.) Personalized Interface with alerts EduGrid Server Web Workspace Events and News Institute Portal & Legacy Applications Online Seminars E-Publishing i S O S P R O D U C T EduGRID Server supports K-Estates for Education Developed for Educational Grid Project Fig. 1 The EduGrid server : Facilities and Services

31. Customization – Different Products Users & Groups Information Management Workflow Automation Policy Based Presentation Remote Admin. iSOS Utilities or Atomic Functions Core Engine Towards Info-Space OS – How? KRS/IIITM-K

32. iSOS – one core, many uses EduGrid Server (TENS) Distributed Authoring & E-Publishing Digital Library Solutions E- Governance iSOS – Core Engine Knowledge Management and Intranet platform ---- Much More Telehealth Smart Portals KRS/IIITM-K

33. Significant Projects Based on our KN • KERALA EDUCATION GRID • ER&DCI’s efforts on smart- E-Governance and Enterprise Portals. • Additions by US Software, Tata Infotech, InAPP, Dimensions, … • ADA’s KM Enterprise Portal for LCA Project. • IIT Chennai, IISc, others using and studying our Education Support Solutions.  Looking for others to join the movement.

34. TOGETHER EVERYONE ACHIEVES MORE