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Expert Knowledge Sharing (Utilising Knowledge as a Commodity)

Expert Knowledge Sharing (Utilising Knowledge as a Commodity). Scott Warnock Andrew Smillie. Knowledge Sharing Systems. Provide a way to gather specialist knowledge and make that knowledge easily accessible to many employees

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Expert Knowledge Sharing (Utilising Knowledge as a Commodity)

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  1. Expert Knowledge Sharing(Utilising Knowledge as a Commodity) Scott Warnock Andrew Smillie

  2. Knowledge Sharing Systems • Provide a way to gather specialist knowledge and make that knowledge easily accessible to many employees • Automates complex assessment tasks by applying business rules to conclude the most appropriate decision

  3. XpertRule • Development environment designed in the UK by Attar Software • 3rd Generation web enabled product • Used by major clients around the world • The Leading expert system on the market today

  4. XpertRule Benefits • Depicts business rules in graphical format • Easy to understand decision trees in business language • Rapid development and prototype generation • Significantly reduced development time over Visual Basic, C or Java • Easy maintenance should business rules change • Business rules can be changed / maintained by business users • Easy deployment • Automatic generation of web application (Microsoft or Java) • Provides consistent implementation of business rules

  5. Typical Uses of Xpertrule • Encapsulation & Deployment of knowledge to non-experts • Execution of complex assessment tasks • Provision of Consistent & Pro-active decision making • Risk assessment • Configuration validation • Helpdesk applications (Technical & Customer Support) • Outbound selling • Data collection & Validation

  6. Is it Knowledge Management ?? • Xpertrule is not a Knowledge Management solution • Xpertrule guides people through a simple, step-by-step dialogue to answers which lie within a structured knowledge base • There is no searching for answers, users are delivered the right information on demand

  7. Major ERP Vendor Example users E-Support E-Selling E-Government Specialist Apps • In-Bound Call Centre • Helpdesk • Out-Bound Call Centre • Telesales • Customer Retention • Procurement Help • Data Collect & Validate • Consistent decisions • Advert Scheduling • Product Movement • Risk Assessment

  8. Map Knowledge Graphically Prototype Application Public Access Deploy on Intranet / Web One stop shop Contact Centre Typical development & deployment Capture Knowledge

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