1 / 19

FIELD FORCE MANAGER RELEASE UPDATE June 22nd, 2013

FIELD FORCE MANAGER RELEASE UPDATE June 22nd, 2013. Key V18 Release Features. NEW: Mileage Manager with Trips App An easy, powerful & flexible way to accurately track and analyze travel and associated costs NEW: Mobile Device Insights Battery-Level Indicators and Alerts

hashim
Download Presentation

FIELD FORCE MANAGER RELEASE UPDATE June 22nd, 2013

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. FIELD FORCE MANAGER RELEASE UPDATEJune 22nd, 2013

  2. Key V18 Release Features • NEW: Mileage Manager with Trips App • An easy, powerful & flexible way to accurately track and analyze travel and associated costs • NEW: Mobile Device Insights • Battery-Level Indicators and Alerts • Provides visibility of mobile device battery levels • Device Status Log • Records daily events between the mobile app and the web application including device status information • Worker Status Filters • The ability to filter on device communication and GPS status

  3. Why Mileage Manager What we heard from customers: • I need an easy way to track miles • I need to track mileage and expenses associated with specific jobs/job types • I need to validate that submitted mileage expenses are correct • I need to reduce the time and cost spent collecting mileage information • I need to validate that employees are taking the most time/cost effective routes • I need to report and analyze my travel and expenses • I need to put travel data into my accounting and payroll systems

  4. What Is Mileage Manager? It’s a powerful combination of mileage and cost data captured on the mobile app and visible within the web application for analysis, reporting and reimbursements.

  5. Trips App Key Features • For the Mobile Worker • Start and End Trip Workflows • Enter start and end odometer mileage • Capture odometer images • Set odometer from prior trip • Categorize purpose for each trip • Add trip related expense information

  6. Trips App Key Features • Trip History List • View details of previous trips • Date, start/end odometer, total mileage and expenses per trip • Drill down on specific trips to see details

  7. Mileage Manager Key Features • For the Operations Manager • New Trips Details and List Pages • Review trips on one screen • Filter by date and groups • Compare odometer, GPS and Google suggested miles along with odometer photos • View the driven and Google suggested route

  8. Mileage Manager Key Features • For the Operations Manager • Configure trip categories, purpose and reimbursement rates • Satisfy IRS reporting guidelines • Use highly-customizable out of the box reports • Export information to accounting/payroll systems

  9. Mileage Manager Key Benefits • For The Mobile Worker • Easily track and view travel expenses • Eliminates paper travel expense reporting • Ensures accurate reimbursement • Expedites reimbursement process • For the Operations Manager • Simplifies employee mileage/expenses reimbursement process • Provides easy access to job mileage/expense data for customer billing purposes • Enables in-depth analysis of employee travel routes and submitted expenses to increase accountability • Assists in satisfying IRS reporting guidelines

  10. Increased Device Insights What we heard from customers: • How do I know if there is an issue with the device? • How can I see the device battery levels? • How can I help my worker to best use the mobile app? • How can I troubleshoot device issues myself? • Can I get an alert if the battery level is too low? • We need to filter out (or in) workers who are not tracking

  11. Battery-Level Indicators Features • Alerts based on battery level • Indicators viewable in Workers list Low battery is a leading reason for the mobile app to not work

  12. Device Status Log Key Features • Lists all communications from the mobile app • Lists device conditions that affects the proper functioning of the mobile app • Filter by device conditions and events • Summarizing quality of device communication and GPS points by session • Export to excel for analysis Access from the Workers List by Clicking on a Workers Name

  13. Device Status Log (cont..)

  14. Device Status Log (cont..) • 20 events to help troubleshoot/analyze device activity • Events with good/bad GPS points to help identify accuracy or worker’s location issues • Display GPS upload and sync events to identify status of the app • Historical information of Airplane mode, Device power off, Restricted GPS can help identify why a device did not communicate and also track mobile worker’s app usage • Historical battery levels identify reasons for no communication. • Session summary at exit (via exit action or force kill) provides high level summary of app usage like session duration, count of good/bad GPS points & successful and failed communication attempts

  15. Worker Status Filters Features • Now customers can filter workers by communication status from the Workers List

  16. Device Insights Key Benefits • Proactively identify device issues before they impact system performance • Enable managers to quickly troubleshoot issues on their own • Better understand and prevent points of failure, minimizing time spent with support • Recognize patterns to drive mobile worker best practices • Ability to filter on GPS/Communication status

  17. New Field Force Manager V18 Training Schedule Get the inside scoop on the new Trips App with enhanced mileage tracking as well as the new Device Status Log • Each session will be lead by a member from our customer support team and will last approximately 1 hour • The core training will be around 30 minutes leaving plenty of time for Q&A • Simply pick the date and time that works best and register for the training Register for one of our Free online training classes Click the calendar icon next to your desired date and time below to schedule the training webinar of your choice (Please view in slide show mode to enable the hyper links) Training Schedule • Monday, October 14that 8:00 AM PST • Tuesday, October 15that 10:00 AM PST • Wednesday, October 16that 8:00 AM PST • Wednesday, October 16th at 12:00 PM PST • Thursday, October 17th at 1:00 PM PST • Friday, October 18th at 9:00 AM PST • Monday, October 21st at 7:00 AM PST • Tuesday, October 22nd at 12:00 PM PST • Wednesday, October 23rd at 9:00 AM PST • Thursday, October 24th at 7:00 AM PST • Wednesday, October 25th at 9:00 AM PST

  18. What’s Next • Attend a training session • View the Insiders V18 Product Preview Webinar if you missed it: http://www.xora.com/insiders • Have your employees download the V18 App • The V18 Mobile App should be available in both the Apple and Google App Stores by 10/25 • Visit the Devices tab on www.support.com to learn more and to get instructions for non-smart phone devices Downloading the V18 app is the only way your employees can use the new Trips App. It’s also the only way to gain the additional mobile device insights including device battery levels and all the details on the new Device Status Log. -Note: The Trips App is not available on the ATT Locator version. Customers should contact their sales representative to upgrade.

  19. THANK YOU

More Related