Entertainment Venues Qualification Report

1. EVANZ Core Skills Qualification • Report from the 2013 Pilot Project

2. Background • EVANZ conducted industry research • Sector size • Occupational groups • Staff skills and qualifications • Skills Active • Industry Training Organisation (ITO) for Sport and Recreation • Over past year… • Developed resource and assessment materials • Conducted Assessor training • Worked with 8 venues to pilot the qualification

3. Why was this qualification developed? • Support and develop a pathway within the industry utilising nationally recognised qualifications • Lots of people working in entry-level roles • Benefits from a common foundation of skills

4. The result so far… • Foundation qualification for the sector • Sits across all occupational roles • An excellent induction qualification • Tailored to the sector (developed by the sector) • Focussed ‘on the job’ qualification • Relevant to the sector

5. About the qualification • on-job training and assessment programme • start to a career in entertainment venues • Four modules: • Entertainment and Event Venues • Self management • Customer service and communication • Health and safety and hazard management

6. Self management • individual responsibilities • punctuality, presentation, time management • team work • venues expectations of workplace behaviour

7. Customer service and communication • Elements of good customer service • Internal and external customers • Responding to a range of different customers • Communicating with people from other cultures • Effective interaction • range of customer types • behaviours • complaints

8. Health and safety and hazard management • Health and safety policies and procedures • Emergency evacuation • Venue security

9. Who is if for? • People working • full-time, part-time or casual basis • Front-of-house roles • ushers, ticketing, hospitality and security • Back-of-house operations • stage management, security and technical roles

10. Benefits • Help staff develop their career in the sector • Recognition of foundation skills/knowledge • Increase venue and sector consistency • Support existing induction programmes • Provide format for induction programmes • Acknowledge staff/improve retention

11. The Pilot • 8 venues attended assessor training • 10 assessors undertook training • 6 assessors are now fully registered • 25 trainees registered to the qualification • 3 trainees completed qualification

12. How has it worked?

13. The Future… • To develop a coherent, focussed qualification pathway within the industry • Provide a mechanism to keep and develop skilled people within our industry • To develop the next tier of qualifications looking at specific skill sets and career pathways – e.g. back of house, linking to ETNZ.

14. Qualifications pathway

15. How it works…

16. What’s involved? • Training and assessment completed while trainees are working. • Assessment tasks • written questions • observation of the trainee doing their day-to-day role in the workplace. • This qualification takes 3-7 months to complete.

17. What else? • Cost $143.75 (incl GST) • includes learning and assessment resources • registration of achievement on the NZQA Framework • Skills Active Learning Support Advisor visits to support trainees. • There may be additional costs if external training and assessment is required.