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iPads Everywhere!

iPads Everywhere!. Management Considerations for the Enterprise Bill Morrison Director of Technology, Rapides Parish School District bill.morrison @ rpsb.us. Our Session Today. Not technical Apple – iOS devices Managing all those iPads Things to consider Things that can be a challenge

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iPads Everywhere!

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  1. iPads Everywhere! Management Considerations for the EnterpriseBill Morrison Director of Technology, Rapides Parish School District bill.morrison@rpsb.us

  2. Our Session Today • Not technical Apple – iOS devices • Managing all those iPads • Things to consider • Things that can be a challenge • Ideas for further research

  3. Rapides Parish School District • 52 Schools • 600 iPads in first year • Administrators • Faculty • Classroom 1-1 • School Based Carts

  4. Topics for today… • Security • Management/Apps • Networking • Lost/Stolen Devices • Content Filtering • Asset Management • Configuration and Policies (BYOD) • Bandwidth

  5. Policy & Faculty BYOD • All district-owned devices are managed • Greatest risk is lost or stolen devices • Potential exposure of confidential information • Unmanaged BYOD devices are only allowed to access the guest networks • To access district network, device must be managed • Important to have a written policy for faculty BYOD

  6. So how can we manage mobile devices? • Non-enterprise • Apple sync cart • Sync with single iTunes account OTA • Both have disadvantages • Enterprise • Apple Configurator • Mobile Device Management

  7. Apple Configurator • Apple Configurator – Lion Server • Prepare devices • Apply a one-time, standard configuration • Good for faculty/staff one-time configuration • Supervise devices • Apply a configuration and then reapply after use • Good for shared devices, checkout, labs, etc. • Assign Devices • Configure devices for a specific user and keep backups of the user’s data. • Good for one user using multiple devices • Disadvantages of AC • Prepared devices are easily reconfigured by user • Apps are tied to the computer from which they were installed, not an iTunes account • Doesn’t communicate real-time with device

  8. Mobile Device Management (MDM) • Brings enterprise management to iOS for managing configuration, security and apps • Apples supports third-party MDM servers • Absolute Software • Meraki (free) • JAMF Casper Suite

  9. Mobile Device Management • Mobile Device Management Server • Over the Air Enrollment (OTA) • Install management app OTA that establishes connection to the MDM server • Apple Push Notification (APN) • MDM server sends background signal to iOS device through the APN • Maintains contact with device • Configuration Profiles • Push your configuration out to multiple devices

  10. MDM Process

  11. Configuration Profiles • Accounts • Email, Wi-Fi, VPN, calendar systems • Passcode Policies • Require, complexity, age, failed attempts • Security/Privacy • Encryption based on passcode • Restrictions • Installing apps, Siri, Facetime, camera, screen capture

  12. More Configurable Options • Application Restrictions • Disable YouTube, Safari, iTunes store, allow/deny specific apps • Set ratings for music, content, podcasts • Allow/restrict iCloud

  13. Asset Management • MDM allows querying of devices • Device information such as iOS version, warranty, serial number, capacities • Some MDM systems allow custom fields such as asset tag number, group, organization, etc. • Network information • Applications installed • Volume Purchase Plan codes • Plan your volume purchase/iTunes account structure

  14. App & Data Management • Deploy in-house apps directly • Send suggested apps for users to op-in • Manage Apple Volume Purchase Program codes and distribute them based on various criteria • Managed apps and data can be removed protecting personal data • Prevent backups of managed app data • Send web clips and documents to users

  15. Lost or Stolen Devices • Issue remote lock • Send message to device • Remove configuration profiles • Reset lost/forgotten passcodes • Locate device on map* • Remote wipe

  16. Other Management • Assign devices to groups for management • Monitor network access by IP • Smart reports

  17. Security Considerations • For faculty/staff devices, require complex passcodes • Enable erase data • Do not store open passcodes – use an app like Keypass or others to store passwords • Enable Safari security • Limit location services • Enable encryption where possible

  18. Bandwidth • Restrict bandwidth on guest networks • All unmanaged devices connect only through guest • All student-owned devices connect only through guest • BYOD and mobiles have not had a huge impact • Large high school with 800+ BYOD connections resulted in a +4mb bandwidth use

  19. Recommendations • Set up Apple Volume Purchase • For few iPads that don’t go home, iTunes management • If you don’t want continuous management, Apple Configurator • For large deployments, MDM brings enterprise management • Deploy and image with Apple Configurator • Manage with MDM

  20. Resources • Apple • Mobile Device Management • Apple Configurator • http://www.apple.com/education/resources/information-technology.html • Absolute Software • Mobile Device Manager • BYOD Whitepaper • Meraki • Systems manager • JAMF Casper Suite

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