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Group Infrastructure Project

Group Infrastructure Project. Systems Research Network June 21 st 2001. Background. Project to renew and standardise entire Shell Group IT infrastructure 1,500 servers, 85,000 clients Based on Windows 2000 Office computing, messaging, info sharing Smart card and roaming profiles

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Group Infrastructure Project

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  1. Group Infrastructure Project Systems Research Network June 21st 2001

  2. Background • Project to renew and standardise entire Shell Group IT infrastructure • 1,500 servers, 85,000 clients • Based on Windows 2000 • Office computing, messaging, info sharing • Smart card and roaming profiles • Affects everyone in Shell Group • Representative of many large IT projects

  3. GI-Desktop GI.com GI-Telecoms Global Support Model GI Project Scope

  4. Viewpoints • Roll-out of standardised IT platform • Strategic positioning of IT infrastructure • Cost saving – TCO management • Globalisation of service delivery to support global businesses • Outsourcing • E-support (self-help) • Change programme

  5. Some Hard elements • Software engineering • Client-server network optimisation • Call centre location • Project planning • Roll-out logistics • Call centre operations • Economic modelling • Tax optimisation in cost recovery and ‘billing’

  6. Some Soft Elements • Politics • Governance (decision making) • Un-Shell project • Different business model for service provider • Organisational change for IT community • Consultation with staff bodies • Change in ways of working

  7. Change Dimensions The GI project will change fundamentally all aspects of IT service provision for services within the scope of GI. The project is breaking new ground in all areas. Technology • Win95, Win98, etc to Win 2K • Multiple E-mail systems to MSX 2K • Multiple WAN standards to Single managed WAN • PC based data & software to Server data & software • Personal Computer to Personal Connection (smart card) Commercial / Business Processes • Manual request systems to GI.com • Locally differentiated Services to Common GI Service • Locally differentiated deals to Single Group Deal • Many supplier contracts to Global Group contracts • SSI commercial model to 'Cost +' business model • SSI NIAT to Group Value People • Distributed support to Centralised support • Shell staff to PIMA • High cost locations to Low cost locations • Business & SSI support & mgt to SSI support & management • Personal Computer to Personal Connection (smart card)

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