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Alcatel IP-based Convergence Solutions for Enterprise Customers

Alcatel IP-based Convergence Solutions for Enterprise Customers. Olga Micallef Alcatel e-Business Networking Division. Alcatel 2002 Facts and Figures. 16 . 5 Billion euros in sales 13 . 5 % invested in R&D. 76,000 employees active in 130 countries. Interactive Communications.

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Alcatel IP-based Convergence Solutions for Enterprise Customers

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  1. AlcatelIP-based Convergence Solutions for Enterprise Customers Olga MicallefAlcatel e-Business Networking Division

  2. Alcatel 2002 Facts and Figures 16.5 Billion euros in sales 13.5% invested in R&D 76,000employees active in130countries

  3. Interactive Communications IP Communication Servers Network Infrastructure Alcatel end-to-end communication solutions to climb up the value chain • From a PBX vendor to an end-to-end provider of enterprise communication solutions EmployeeRelations Management CustomerRelations Management xRMs Value Differentiation Services

  4. Business IP Applications Business IP Applications Communication Servers Communication Servers IP Networking IP Networking Alcatel IP Solutions Alcatel IP Solutions The Alcatel OmniTouch Unified Communicationenables the unified user experience • Market leading applications: PC telephony, messaging, collaboration, routing • Integration with businessprocesses • Break down the boundaries of time, place and technologies • Client, thin client integration • Phone access • and more open standards... • J2EE, VxML, XML/SOAP, SIP, WSDL, Full IP, LDAP, Radius Real time communication Unified Mail Box Alcatel OmniTouch Unified Communication Find Me Collaboration Event Notification Directory Search Personal Settings Web Services PIM VxML Security

  5. Business IP Applications Business IP Applications Communication Servers Communication Servers CA Pyrénées Gascogne IP Networking IP Networking Alcatel IP Solutions Alcatel IP Solutions IP Telephony Two new business opportunities • “Evolutionary” approach • 90% of IP customers • Step by step, “a la carte” implementation from the edge of the network (branch/remote sites) Upgrade OmniPCX in the regional HQs. Deploy IP telephony in 152 branch offices • Yearly telecom bill reduction, ROI on branch investment: 7 quarters • One system to manage instead of 150+ boxes • Automatic monitoring of customer telephone response in branch offices

  6. Business IP Applications Business IP Applications Communication Servers Communication Servers IP Networking IP Networking Alcatel IP Solutions Alcatel IP Solutions IP TelephonyTwo new business opportunities • Disruptive approach • 10% of IP customers, typical cases • Green field • Redesigning the data network • Moving HQ to new premises We deliver an analysis and calculation tool tomeasure the total economic value of each approach

  7. Business IP Applications Business IP Applications Communication Servers Communication Servers IP Networking IP Networking Alcatel IP Solutions Alcatel IP Solutions Contact Center improves customer satisfaction and enterprise revenues • Contact Center • 60% of contact center costs are human resources expenses • ROI comes from maximizing contact center resources maximization and boosting personnel productivity • Contact Centers empower e-Business processes and applications (Siebel, SAP..) “Alcatel with the development of RSI has now overcome the limitations presented by the underlying PBX/ACD platform...” “Genesys has helped deliver a 400% increase in sales in 6 months. We couldn’t have built the business we have without Genesys solutions.” Aaron Panozza Director IT & T 1700 agentsl in APAC multimedia contact distribution

  8. Actual position… „a global Marketleader in Enterprise Communication and Internet Technologies“ • Convergence • Nr. 1 PBX / IP-PBX Vendor: Europe • Most awarded IP-PBX • Nr. 1 : installations > 400 IP-Phones • Significant position in L3 Switching, Security & ATM • Nr. 2 Contact Center Vendor: Europe • > 400,000 customer in 130 countries • 25 million subscriber

  9. Alcatel e-ND’s 4980 Soft Phone was clearly a cut above the others, earning out our World Class Award.In the features realm, this product supported 37 of the 41 features we deemed necessary for use in a corporate setting. Alcatel’s product also topped the ticket in terms of installation, ease of use and configuration. Open Communication Suite – Awards Compared Management features & capabilities OmniPCX & OmniVista: +++++ Cisco AVVID ++++ Siemens Hicom 150 H ++ Avaya Definity & IP 600 ++

  10. Worldwide delivery Enterprise Customer ValueAddedResellers ServiceProviders SystemIntegrators • Implementation • Operations • Audit & Design 1,500partners • Training • Support GlobalAccount Managers

  11. Conclusion Why Alcatel? • Alcatel became Number One supplier to carriers worldwide • Strong enterprise commitmentwith end-to-end enterprise solutionsand recognized in-house expertise • Data • IP Telephony • Unified Communication • Contact Center • Leader or Visionary in GartnerMagic quadrants • IP tel. and Contact Center • Data and Unified Communication

  12. Why Alcatel?Some major customer references in all sectors Finance Communications Insurance High Tech Public Sector Energy Manufacturing Retail

  13. Thank you

  14. www.alcatel.com

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