1 / 30

OpenText StreamServe CCM

OpenText StreamServe CCM. Patrick JACCOUD – Executive Director ITSS. ERP & Business-App. produce data not documents. Customer’s issues :. Discrete Documents Multiple documents sent to the customer No document consistency Costly. Approche StreamServe.

heath
Download Presentation

OpenText StreamServe CCM

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. OpenText StreamServe CCM Patrick JACCOUD – Executive Director ITSS

  2. ERP & Business-App. produce data not documents

  3. Customer’s issues : Discrete Documents • Multiple documents sent to the customer • No document consistency • Costly

  4. Approche StreamServe OpenText StreamServe benefits • Lower production costs • Brand consistency over all communication channels • Customer satisfaction • Clear, concise, consistent, & relevant

  5. Optimizing Document Communication Personalized Targeted Communications Automated and Integrated CRM SCM ERP Archiving Document Consolidation Document Distribution Document Composition DocumentGeneration <?xml version="1.0" encoding="utf-8" standalone="no"?> <ORDER_ACKNOWLEDGEMENT> <ORDERACK> <Distribution>Pdf</Distribution> <Duplicate>Duplicaat/ Herbevestiging</Duplicate> <Language>NL</Language> <OrderAckNumber>2807035</OrderAckNumber> <Currency>EUR</Currency> <Amount>15.087,50</Amount> <VATAmount>2.866,63</VATAmount> <Bla</Line> <ORDERACK_DATE> <DATE> <DateValue>20090929</DateValue> </DATE> </ORDERACK_DATE> <BUYER> <CONTACT> Improve customer experience: customized, proactive Improve operational efficiencies: automate document process in real-time

  6. StreamServe benefits for the bank • Business Perspective • (CEO, COO, EVP, Sales and Marketing Chiefs): • Lower Operational Costs • Dynamic Messaging • Personalised Documents • Customer Service • Multi-channel Distribution • Lower TOC • Compliance Reporting • Technical Perspective • (CIO/CTO, Head of Operations): • Non intrusive integration with T24 • Multiple references with T24 • Full support of XML and Unicode Document Process Management • High Volume Production Printing • Improved Operational Efficiency • Multiple Documents in Single Mailing

  7. Financial references

  8. OpenText StreamServe Architecture

  9. StreamServe Architecture StreamStudio Infrastructure StreamServer

  10. StreamServer : Document creation steps • Connect: Connectionto Business Application • Collect: Separationof data and format • Compose: Document design • Present: Document assembly • Manage: Runtimescalability, validation • Distribution: Multi-channel, Multi-formats

  11. Connection to Business Application • Directory scanning • S.O Architecture / Web services • HTTP Transactionnal communication (Web/J2EE…) • Virtual printer (LPR, TCP/IP…) • File transfer (FTP) • Bus messaging (MQSeries, MSMQ, JMSQ)

  12. Collect : Separationbetween data and format • Spool File • Flat file(CSV or data/value) • XML file (DTD, Schemas)

  13. Data dictionary • Output formats StoryTeller • Data dictionary (XML) • Patentedtechnology • Data formats

  14. Designer : Story Teller Monitor

  15. Business graphics management

  16. Intelligent layout management

  17. Unicode and Arabic support

  18. Single template with multi language support

  19. OMR & Barcodes support • Barcode • OMR code

  20. XML data output stream Monitor

  21. MS Excel output

  22. Integrationwith archive system &

  23. Presentation: documents assembly • All the documents processed by StreamServe are stored • Page independent • Device independent • All pages can be assembled, sorted, in any possible way

  24. 1 2 3 4 5 1 2 4 5 3 Present : documents assembly • Multiple documents in single envelop • Postal optimisation, sort and calculation of pages / envelop

  25. Manage: Runtime scalability • LoadBalancing • Faulttolerance, server redondancy • High availability (Clustering) • Job Parallelisation • Extensibility, Uploadscaling • Global security of production

  26. Manage : validation • Setup rules on documents for validation • Preview of document to validate • Document status • Waiting for approval • Rejected • Modified • Delete • Approved

  27. Multi-channeldistribution Connect Compose Multi-channel Distribution Collect • Printing • Mass printing (AFP) • Local printing (PCL, PostScript) • Electronicdistribution • E-mail (SMTP, MAPI, Notes) • Html E-mail • Web Publication (HTML) • SMS message • Fax servers • Electronic data : XML, CSV

  28. Print Archive Excel StreamServe abstract Email / PDF Mobile devices

  29. Leverage multi-channel distribution Print PDF email mobile Excell Web / Archive

  30. Thank You!

More Related