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INTEGRATED MANAGEMENT SYSTEMS LOOKING INTO THE FUTURE A presentation by Steve Franklin

INTEGRATED MANAGEMENT SYSTEMS LOOKING INTO THE FUTURE A presentation by Steve Franklin. This is not an integrated management system!. Today’s presentation. Integration - advantages and issues Standards Drivers Business processes The future. Integration - advantages. Unified approach

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INTEGRATED MANAGEMENT SYSTEMS LOOKING INTO THE FUTURE A presentation by Steve Franklin

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  1. INTEGRATED MANAGEMENT SYSTEMSLOOKING INTOTHE FUTUREA presentation bySteve Franklin

  2. This is not an integrated management system!

  3. Today’s presentation • Integration - advantages and issues • Standards • Drivers • Business processes • The future

  4. Integration - advantages • Unified approach • Reduced bureacracy • Common goals

  5. Integration - issues • Disparity • Professional rivalry • Silo mentality • Complexity

  6. Standards • Define best practice • Represent an ideal

  7. Standards • Generalised in scope • Complexity of language • Certifying body influence

  8. Standards • BS EN ISO 9001:2000 • BS EN ISO 14001:2004 • OHSAS 18001:1999

  9. Standards • BS 7799-2:2002 • PD 6668:2000 • IIP Investors in People 2004

  10. Drivers • Business focus • Embrace all aspects • Process-based

  11. Business Processes • Not a new idea • Promoted by ISO 9001 • Cut across functional boundaries

  12. Business Processes

  13. Business Processes Inputs

  14. Business Processes Series of activities Inputs

  15. Business Processes Series of activities Outputs / outcomes Inputs

  16. Supporting documents

  17. Supporting documents Processes and sub-processes

  18. Supporting documents Processes and sub-processes Procedures, instructions and forms

  19. Supporting documents Processes and sub-processes Procedures, instructions and forms Training materials

  20. Supporting documents Processes and sub-processes Procedures, instructions and forms Training materials Audit question documents

  21. A process-based system

  22. A process-based system

  23. A process-based system Business Mission And Policy

  24. A process-based system Business Planning Business Mission And Policy

  25. A process-based system Business Planning Products/ services Business Mission And Policy

  26. A process-based system Business Planning Products/ services Business Mission And Policy Obtain business

  27. A process-based system Business Planning Products/ services Business Mission And Policy Obtain business Order processing

  28. A process-based system Business Planning Products/ services Business Mission And Policy Obtain business Order processing Fulfil order

  29. A process-based system Business Planning Products/ services Business Mission And Policy Obtain business Customer service Order processing Fulfil order

  30. A process-based system Business Planning Products/ services Business Mission And Policy Monitor performance Obtain business Customer service Order processing Fulfil order

  31. A process-based system Business Planning Continuous improvement Products/ services Business Mission And Policy Monitor performance Obtain business Customer service Order processing Fulfil order

  32. A process-based system Business Planning Continuous improvement Products/ services Business Mission And Policy Monitor performance Obtain business Customer service Order processing Fulfil order Human Resources

  33. A process-based system Business Planning Continuous improvement Products/ services Business Mission And Policy Monitor performance Obtain business Customer service Order processing Fulfil order Human Resources H/Safety & Environment

  34. A process-based system Business Planning Continuous improvement Products/ services Business Mission And Policy Monitor performance Obtain business Customer service Order processing Fulfil order Human Resources H/Safety & Environment Physical Assets

  35. A process-based system Business Planning Continuous improvement Products/ services Business Mission And Policy Monitor performance Obtain business Customer service Order processing Fulfil order Human Resources H/Safety & Environment Physical Assets I.T. Network

  36. A process-based system Business Planning Continuous improvement Products/ services Business Mission And Policy Monitor performance Obtain business Customer service Order processing Fulfil order Human Resources H/Safety & Environment Physical Assets I.T. Network Working Capital

  37. The future • Not published on paper • Intranet-based • Web publishing dictates • All information available to all

  38. The future • System custodians • All managers • Practitioner overview • Publishing process • Continuous improvement

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