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Army Customer Wait Time and Requisition Wait Time Data Source

This report provides data on customer wait time and requisition wait time in the Army. It includes information on fill sources, data sources, and detailed breakdowns of wait times. Access to the report requires a CAC to access the Army Logistics Information Warehouse.

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Army Customer Wait Time and Requisition Wait Time Data Source

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  1. Army Customer Wait Time and Requisition Wait Time Data Source 12 March 2013

  2. Introduction • Customer Wait Time: Starts with customer document number date and ends with the date of issue. • Sources of Fill include: DVD, lateral Issue on or off post, local purchase, returns from maintenance, referrals on and off post, SSA fills, serviceable turn ins, and wholesale fills • Includes classes 2, 3P, 4, and 9 • Data source: Standard Army Retail Supply System (SARSS) and database calculations (the actual CWT and CWT percentiles) • Requisition Wait Time: Starts with the SARSS document number and ends at the receipt. Similar to LRT. Detailed data uses LRT data for segment performance measurement • Sources of Fill include: DVD, lateral issue on or off post, local purchase, referrals on and off post, and wholesale fills • Includes classes 2, 3P, 4, and 9 • Data source: SARSS, LMARS (for LRT), database for RWT and segments

  3. Army Logistics Information Warehouse https://liw.logsa.army.mil Requires a CAC to Access

  4. Army Logistics Information Warehouse Click here to launch the Integrated Logistics Program (ILAP) Get other LIW Apps here

  5. Integrated Logistics Analysis Program (ILAP) Expand the Distribution Management directory

  6. ILAP Distribution Management Applications Expand Supply Chain Metrics and find CWT and RWT applications

  7. Afghanistan Customer Wait Time Set Report Filters: Date Range Report Type SC IPG SOF SC SOF SC SUM SUM Location IPG Supply Class Report Level RIC_STOR MSC_SPT Instl ACOM CTASC Component Specific Location

  8. Afghanistan Customer Wait Time Summary Document Count CWT CWT Percentiles 50, 85, 95 Right click to drill down and get CWT document level detail

  9. Afghanistan Customer Wait Time Details QTY EX PRICE PROJ CD RIC_STOR Others Date Issue SCMC CWT IPG Date Rcpt SOS PNIIN/NIIN Rcpt Doc No SOF Doc No Price

  10. Afghanistan Requisition Wait Time Different report options (RWT Monthly default) Same filter options as the CWT Summary Application

  11. Afghanistan Requisition Wait Time Summary Document Count RWT Percentiles 50, 85, 95 RWT Right click to drill down and get document level detail Supply Class: 9, GS and U

  12. Afghanistan Requisition Wait Time Details Segment data TCNs PROJ CD Mode Others Qty RWT SOS SCMC RIC_Stor Date Rcpt SOF RIC_Fr Doc No PNIIN IPG Price

  13. Conclusion • Fun Facts • CWT and RWT data are ready o/a the 8th of the following month • SCI gets the Army’s entire document level detail CWT database each month • OSD CWT report is Class 9 only • Fielding of GCSS-Army will change this metric, TBD • POC • Mr. Terry Beynon, Chief, Secondary Items Division, DA G4 • 703-692-9852 • Email: terry.w.beynon.civ@mail.mil • Mr. Bill Palfey, Contractor, CALIBRE Systems Inc., Secondary Items Division • 703-697-2118 • Email: william.j.palfey.ctr@mail.mil

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