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SPRINT – FLORIDA LIFELINE / LINK-UP APRIL 11, 2006 SANDY KHAZRAEE REGULATORY MANAGER

SPRINT – FLORIDA LIFELINE / LINK-UP APRIL 11, 2006 SANDY KHAZRAEE REGULATORY MANAGER. LIFELINE/LINK-UP GOALS.

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SPRINT – FLORIDA LIFELINE / LINK-UP APRIL 11, 2006 SANDY KHAZRAEE REGULATORY MANAGER

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  1. SPRINT – FLORIDA LIFELINE / LINK-UPAPRIL 11, 2006SANDY KHAZRAEEREGULATORY MANAGER

  2. LIFELINE/LINK-UP GOALS • The goal of the Lifeline/Link-Up programs as originally adopted by the FCC was to make telephone service more accessible to customers who might otherwise not be able to afford basic local telephone service.

  3. SPRINT – FLORIDA LIFELINE SUBSCRIPTION PROCESS For Subscriber’s Qualifying Based on Participation in a Program: • Contact Sprint & Request Lifeline Application • Complete Self-Certification Form for Applicants qualified based on participation in at least one of the following programs. • TANF • Medicaid • Food Stamps • SSI • Federal Public Housing Assistance (Section 8) • Low-Income Home Energy Assistance • National School Lunch – Free Lunch Program • Mail or fax to Sprint at address/fax number indicated. • Within 30 Days, Lifeline is added to the account if the form was signed and the Name, SSN & Phone Number match our records.

  4. SPRINT – FLORIDA LIFELINE SUBSCRIPTION PROCESS For Subscriber’s Qualifying Based on Income Level: • Applicant contacts Florida Office of Public Counsel (OPC) if qualification is based on income. • OPC sends application to requestor. • Applicant returns Lifeline application to OPC with proof of income. • Weekly, OPC sends spreadsheet to Sprint with newly qualified Lifeline applicants. • Sprint adds Lifeline credit to accounts of each of these customers within 30 days of receipt of information in spreadsheet from OPC.

  5. LIFELINE SELF-CERTIFICATIONAUDIT – FALL 2005 Sprint – Florida audited a random sample of 200 Lifeline customers added under the self certification process. Results of Audit: • 111 Accounts provided proof of eligibility & were recertified. • 15 Accounts were no longer active. • 74 Accounts (37%) did not respond. Follow-up letters were sent to these 74 accounts advising they were being moved to Transitional Lifeline because they had failed to provide proof of eligibility.

  6. SPRINT – FLORIDA LIFELINE OUTREACH • Bill Inserts – Loud & Clear – Quarterly Newsletter to Sprint-Florida Customers • Bill Messages regarding Lifeline annually on all bills • Lifeline materials made available at Sprint-Florida Customer Appreciation Events. • Lifeline Press Conferences held in conjunction with School events in Ocala, Tallahassee and DeFuniak Springs.

  7. SPRINT – FLORIDALIFELINE SUBSCRIBERSHIP

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