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Helport: Revolutionizing Call Centers with Automation and Speech Analytics

Explore Helport, the game-changer in call center solutions. Elevate your operations with cutting-edge Call Center Automation and Speech Analytics. Discover new possibilities, streamline processes, and find Call Center Jobs near you. Helport empowers your team and transforms customer interactions, ensuring efficiency and excellence in every call. For more, visit here: www://helport.net

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Helport: Revolutionizing Call Centers with Automation and Speech Analytics

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  1. IMPROVE SALES AND ELEVATE CUSTOMER SERVICE www.helport.net

  2. ABOUT US At Helport, our mission is to revolutionize contact centers by delivering AI-powered insights and tools that elevate agent performance, enhance supervision, and promote optimal customer service experiences. We're not just your software provider; we're your co-pilots, navigating the course to customer service excellence, one interaction at a time.

  3. HEAR IT FROM OUR USERS • With our intelligent real time quality inspection system, agents will be notified and flagged for wrong information convey to customer, making rude remarks to customer as well as when a compliance breech occurs. Supervisor will also receive notification together with the agents, allowing them to rectify immediately in real-time.

  4. SPEECH NAVIGATION • A set of guided scripts/questions to assist agent with the flow of the call, remind agents of certain mandatory question to ask or verify with customers before proceeding with the call center automationand also to help agents to cross sell certain products or services as well.

  5. INTELLIGENT KNOWLEDGE BASE • Provides knowledge and information to your agents when a question from customer is captured immediately, saving agents the time and effort to ask or look around for answers. Efficiently reduce per individual call time required.

  6. AI-BASED • Based on AI technologies, such as natural language processing (NLP), Knowledge graph, big data mining and machine learning.

  7. THANK YOU www.helport.net

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