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Helport: Streamlining Call Centers with Automation and Speech Analytics

Discover Helport, your go-to option for call center automation. Discover innovative methods for streamlining operations and improving Call Center Jobs around you. Use Speech Analytics Call Center technologies to increase efficiency and customer satisfaction. Enhance your business with Helport's cutting-edge solutions. For more, visit here: www.helport.net

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Helport: Streamlining Call Centers with Automation and Speech Analytics

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  1. IMPROVE SALES AND ELEVATECUSTOMER SERVICE Elevate Agent Performance For Enhanced Service Quality www.helport.net

  2. ABOUT US At the heart of our operations is our proprietary Helport AI software. This intelligent system is designed to learn from past data and provide real-time assistance to contact center agents, empowering them to become industry experts irrespective of their domain. With Helport, every agent becomes a top-performing professional, ensuring the highest quality service for our clients' customers.

  3. OUR BPO SOLUTIONS • WHO WE ARE • Schedule 25% More Sales Appointments Helport which means “hello” and “portal”. We believe that all interaction starts with a simple greeting – “hello”. Our product is designed to serve as a “portal” for people to interact remotely. • OUR VENDOR MANAGEMENT SOLUTIONS • Handle 3x More Customer Support Tickets

  4. INTELLIGENT REAL-TIME QUALITY INSPECTION With our intelligent real time quality inspection system, agents will be notified and flagged for wrong information convey to customer, making rude remarks to customer as well as when a compliance breech occurs. Supervisor will also receive notification together with the agents, allowing them to rectify immediately in real-time.

  5. INTELLIGENT KNOWLEDGE BASE Provides knowledge and information to your agents when a question from customer is captured immediately, saving agents the time and effort to ask or look around for answers. Efficiently reduce per individual call center automation time required.

  6. SPEECH NAVIGATION A set of guided scripts/questions to assist agent with the flow of the call, remind agents of certain mandatory question to ask or verify with customers before proceeding with the call and also to help agents to cross sell certain products or services as well.

  7. AI-BASED Based on AI technologies, such as natural language processing (NLP), Knowledge graph, big data mining and machine learning.

  8. THANK YOU www.helport.net

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