7004 Strategic Information Management Session 5

1. 7004 Strategic Information Management Session 5 Lecture slides available at Wiki-spaces https://bradrc.wikispaces.com/7004

2. Using information to inform and support decision making By the end of this session you would be able to: • Identify at least 5 key feature of information for an organisation [but not your own] • Identify 1 Critical Success Factor (CSF) of an organisation and relevant Key Decisions (KD) and Information Requirements (IR) • List and describe three important issues relevant to collecting and providing information. • Differentiate the Strategic Decision-making requirements • Evaluate an organisations Strategic Options by using Balance Score Card

3. Activity 1

4. Activity 2 Working within same groups write at least five feature of ‘good information’ Hint: information should be ‘ACCURATE’

5. Gathering information for decision-making Information must be ACCURATE I need ACCURATE information as otherwise I could end up making wrong decision.

6. Saving and sending information Information stored or communicated must be ACCURATE I am storing and/or sending information to others for decision making. Is this information ACCURATE as otherwise wrong decisions could me made.

7. Organisation’s needs of information CSF Critical Success Factors KD KD Key Decision KD IR IR IR IR IR IR Information Requirement Relationship between critical success factors, key decisions and information requirements Source: Robson (1997)

8. Collecting and Providing information It is important to consider what is secure, ethical and legal Robson, W. (1997)defines safe information system management as being the following: • organisationally safe — secure • socially safe — ethical • judicially safe — legal [Data Protection Act 1998]

9. Ethical Issue Robson used Mason’sPAPA categories (Mason, R. O. 1986) These four categories can be used to structure the organisational code of ethics for IS management. Privacy Accuracy Property Access

10. Activity 3 i) Working together in groups please discuss and agree on a CSF, KD and IR of the organisation. ii) For IR list the potential security, ethical and legal issues

11. How decisions are made Structured decisions Mostly at operational and middle management level [e.g. reduce admin expenses] Unstructured decisions Mostly at strategic level [e.g. launch new product] decision-maker needs the judgement, evaluation and insights to make these types of decisions

12. Strategic Decision-making tools Executive Support System, ESS An example of a management cockpit [a pharmaceutical company] Source: Laudon and Laudon (2002)

13. Balance Score Card FLIC – IS should give information about KPI’s Adopted from 7004 Pathways

14. ACTIVITY 4 Working individually please determine one objective for each perspective of Balance Score Card. To be discussed in workshop

15. Use information to inform and support decision making By the end of this session you would be able to • Identify at least 5 key feature of information for an organisation [but not your own] • Identify 1 Critical Success Factor (CSF) of an organisation and relevant Key Decisions (KD) and Information Requirements (IR) • List and describe three important issues relevant to collecting and providing information. • Differentiate the Strategic Decision-making requirements • Evaluate an organisations Strategic Options by using Balance Score Card

16. Wiki Space lecture slides available at https://bradrc.wikispaces.com/7004