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Examples of how DanChurchAid works to be more effective HAP (Humanitarian Accountability project) ACT (International alliance). What is HAP?
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Examples of how DanChurchAid works to be more effective HAP (Humanitarian Accountability project) ACT (International alliance)
What is HAP? • HAP is an inter-agency initiative started in 2003 – a certification system which commits (now) 37 members to improve humanitarian response by measuring against 6 common bench marks. Developed as a continuation of work with Code of Conduct, SPHERE Humanitarian Charter and Minimum standards in Disaster Response, Do No Harm. • Directly responds to Good Humanitarian Donorship GHD (2003; 35 donors)
HAP is about improving • Quality: Efficiency, effectiveness, outcome and output –doing it better • Accountability: The responsible use of power • It is an agency’s commitment to be accountable to beneficiaries/rights holders, and therefore improve humanitarian response
DCA Normative Framework • Code of Conduct • Humanitarian Charter • Sphere Standards • DCA Policies DCA overall objective: "To help and be advocates of oppressed, neglected and marginalised groups in poor countries and to strengthen their possibilities of a life in dignity."
Benchmark 1: Humanitarian Quality Management System What is it? Mission, values, standards and procedures of DCA • Drivers • yield better outcomes • improve overall efficiency • improve staff motivation and retention • enhance consent and improve agency security • strengthen the agency’s organizational profile and fundraising performance • DCA does (2009): Implementation of both Relief and Development PPM, Defined and transparent decision making processes, Continue the HAP revision of program strategies and documents, elaboration country quality management systems etc.
Benchmark 2: Information • What is it? Access and availability of information about the organisation and programme/project to beneficiaries • Drivers: • Strengthens trust, increases understanding, deepens the level of participation, and improves impact. • Facilitate ongoing dialogue with a range of stakeholders, which in turn can lead to better co-ordination and effectiveness. • DCA does (2009): Inform about programs and projects, budget(s) and staff (posters at the office, annual report etc.), up-dated information on web-site, support partners in increasing their information/communication; Training in Anti-corruption; HAP introduced in national ACT-fora etc
Benchmark 3: Beneficiary participation and informed consent Benchmark 3: Beneficiary participation and informed consent What it is? Beneficiaries’ participation in all phases of the project/programme cycle, clearly defined responsibilities/expectations, consent of individuals or a communities • Drivers: • More effective and efficient interventions • Reduce complaints and the costs of providing compensation • DCA does (2009): support partners in increasing beneficiaries participation in PME, include beneficiaries in reviews/evaluations; increased beneficiary targeting
Benchmark 4: Competent staff What it is? Ensure thorough induction, appraisal and development of staff • Drivers: • Ensure highly competent staff who can deliver high quality relief and dev. work • Protection of staff and the image and reputation of the agency. • Providing optimal work for communities and ensuring that they are protected from danger and exploitation, e.g. cases of sexual exploitation by aid workers. • DCA does (2009): Job description in place, Competence Development Plans RO/HQ; EDR, Humanitarian Response Workshop Arusha 09 etc.; POs training in targeting and assessment in DCA program and intro workshops etc.
Benchmark 5: Complaints Handling • What it is? Establish a system that can handle beneficiaries’ opinions, concerns, suggestions, and complaints (complaint mechanisms) • Drivers • provide an early indicator that a process or plan is not working • safely highlight a concern within a community • provide a non-judicial, respectful means for addressing grievances • increase transparency • demonstrate an agency’s humility and commitment to achieving its goals • improve security • provide valuable management information • protect the dignity of users • highlight cases of fraud, inefficiency, or abuse. • DCA does (2009): Pilots in Ethiopia and Cambodia, Continuation of Malawi and Angola’s complaint mechanisms; DCA English and Danish Website
Benchmark 6: Continual improvement • Continual improvement through an effective monitoring and evaluation system • Drivers: • to achieve optimum interventions • Assure donors that their funds are being used effectively, • Agency itself and the humanitarian sector as a whole will consequently improve • Strengthening reputation of agency (and the sector as a whole) • DCA does (2009): Cross cutting evaluation, Increase focus on monitoring of projects/programs (Back-to-Basic); New annual program format; Partner Platforms’ meetings, Programmalogisk Forum (HQ) etc.
Membership of up to 150 churches and • church-based organisations • Income of approx. US$1.75 billion • Working in 130 different countries • Physical presence in 90 countries
Effectiveness in an International alliance • Improved Impact • Streamlined administration • Common policies • Common procedures
Read more: http://www.hapinternational.org • *HAP Certified members in green • Action by Churches Together (ACT International) • Agence d'Aide à la Coopération Technique Et au Développement (ACTED) • Amel Association • Association Najdeh • Australian Council for International Development (ACFID) • CAFOD • CARE International • Christian Aid • Church World Service; Pakistan/Afghanistan (CWS - P/A) • COAST Trust • Community and Family Services International (CFSI) • Community Development Centre (CODEC) Bangladesh • Concern Worldwide • Coordination of Afghan Relief (CoAR) • DanChurchAid • Danish Refugee Council (DRC) • Focus Humanitarian Assistance • Lutheran World Federation, Department for World Service (LWF) • Medair • Medical Aid for Palestinians • MERCY Malaysia • Merlin • Muslim Aid • Naba'a • Norwegian Church Aid (NCA) • Norwegian Refugee Council (NRC) • Office Africain pour le Développement et la Coopération (OFADEC) • Oxfam GB • PMU Interlife • Save the Children UK • Society for Safe Environment and Welfare of Agrarians in Pakistan (SSEWA-PAK) • Sungi Development Foundation • Sustainable Environment & Ecological Development Society (SEEDS, India) • Tearfund • Women's Refugee Commission • World Vision International (WVI) /