Linkmen conference September 2011, Edinburgh AAGBI future vision

1. Linkmen conference September 2011, Edinburgh AAGBI future vision Karin Pappenheim, General Manager

2. Introduction – my background • 15 years as charity CEO and trustee • Over 20 years’ leadership/management of health and social welfare charities • Including UK Haemophilia Society, Terrence Higgins Trust, Employment Opportunities for People with Disabilities, Alcohol Concern and UK FPA • Current trustee of Woman’s Trust (domestic violence counselling)

3. Vision for AAGBI • My role – advising and supporting trustees/directors – leading and directing staff team

4. Vision for AAGBI • Developing member services • AAGBI online • Building profile and influencing policy agenda • Expanding our programmes in UK and overseas • Organisation development • Future strategy

5. Developing member services • Recruitment and retention: Linkmen are our representatives in the field – you helped us recruit 69 new members in August Membership categories Snapshot of March 2011 • How can we communicate with you better? • Could you do more to promote membership? • How do you think we can improve our offer to members? Total: 10,403 Members

6. AAGBI online • Internet allows us to reach out to far more than we can through face to face • Website re-launched and plans to develop inter-activity through forums, surveys • E learning and app development coming in 2012 • Linkmen communications – new section on the website • Could we do regular phone and online ‘virtual meetings’ with you?

7. New Linkmen section on website • Information for current linkman • About Linkman scheme • Within the ‘Information for current linkman’ we are planning on having a resource section, where they could get information on the following: • Linkman Conference information • Reports from previous Linkman conferences • Linkman charter • Joining info for your trainees • Linkmen news

8. Building profile and influencing policy agenda • Healthcare policy and issues affecting members – AAGBI responsive and nimble • We are able to consult with members quickly through online surveys (e.g. private practice, NHS pensions) • AAGBI’s marketing and communications capacity much enhanced – specialist posts in staff team with expertise in website design, publications, marketing and PR • Linkmen are our ‘eyes and ears’ in the field • We appreciate your feedback

9. Building our programmes in UK and overseas • Education programmes being planned for 2012 in response to evaluation • E learning major change • Wellbeing services – personal and professional • International work through IRC and supporting Lifebox now independent charity • Bid to host 2020 World Congress of Anaesthesiology in 2020

10. Organisation development and future strategy • Investment in skills/capacity building • Staff team has grown to 23 with expertise and skills to support membership and deliver programmes • Investing in improving infrastructure – finance systems, IT • 21 Portland Place – grade II listed building – how can we make even better use of this resource for education, meetings, somewhere for members to visit?

11. Linkmen – How can we support and involve you work more in our work? • Linkmen are our ‘eyes and ears’ in the field We appreciate your feedback on ‘hot issues’ • How can we communicate with you better? • Could you do more to promote membership? • How do you think we can improve our offer to members? • Linkmen communications getting more via the website? • Could we hold also regular phone and online ‘virtual meetings’ with you? • What other support would you appreciate from us?

12. Any answers? • Karin Pappenheim, General Manager • karinpappenheim@aagbi.org • www.aagbi.org