1 / 8

Good service performance reporting: progress with DHB Statements of Intent

Good service performance reporting: progress with DHB Statements of Intent. Colleen Pilgrim, Sector Manager, Office of the Auditor-General Andy Burns, Director, Audit New Zealand. Image here. Interest in non-financial performance. Health Committee’s interest OAG and Ministry working together

hetal
Download Presentation

Good service performance reporting: progress with DHB Statements of Intent

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Good service performance reporting: progress with DHB Statements of Intent Colleen Pilgrim, Sector Manager, Office of the Auditor-General Andy Burns, Director, Audit New Zealand Image here

  2. Interest in non-financial performance • Health Committee’s interest • OAG and Ministry working together • OAG interested in extending this work into work with a DHB “volunteer”

  3. OAG review of DHB 2010 - 2013 SOIs • Panel of five • Reviewed all 20 DHB SOIs • Reviewed auditors’ assessments • Conclusions highly consistent • Three clusters: • Made significant progress (5) • Made some useful progress (7) • Made comparatively little progress (8)

  4. Improvements • Most are still to reach a “good” standard, but a number have made notable improvements • Generally better than previous years at describing services • Most are reporting more performance measures • Some are pulling away from the bunch / showing aspects of better practice: • some examples of clearer, more cohesive, logical frameworks • some are clearer about difference between outputs and impacts/outcomes

  5. Work in Progress • Most still grappling with basic framework issues (e.g. confusing elements) • Lack of main measures of medium-term outcomes / high-level outcomes • Questions remain about coverage of significant services • Minimalist reporting by many (i.e. small number of performance measures) • Significant deficiency in measures of service quality (in all DHBs’ SOIs) • Lack of comparative information, especially trends

  6. Key areas: some useful exemplars • Coherent, clear and logical performance story and framework: • Akl, BoP, Cant, HB, HV, Nth • Specific, high-level health outcomes (with measures/targets) • BoP, Cant, HB, HV, N-M, Nth • Clearly identified impacts (with measures/targets) • BoP, Cant, HB, Lakes, Nth • Services distinguished from their impacts/outcomes • BoP, Cant, HB, HV, Nth

  7. Key areas: further useful exemplars • Services clearly, appropriately described • HV (also BoP, HB, N-M, Nth) • Good comparative information e.g. baseline data, trends, and other comparative information • Cant

  8. Annual Plan, and good service performance information • Whether there is an Annual Plan that contains the SOI or not, good quality service performance information still needs to be reported to: • help the DHB in its management of the business • meet the information needs of the various stakeholders • [and the requirements of the Crown Entities Act 2004 and any other relevant legislation] • The important thing is still to set out clearly what your business is, what you intend to do and why, and how you will measure your success in doing it

More Related