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Thursday, July 18 th , 2013

Thursday, July 18 th , 2013. Freeman Group Service Solutions. History. Luxury Hotels Casinos. History. Governments Airlines. Branding Samples. Strategic Planning with Leadership. Internal Resource Development & Certification. Standards of Performance Manuals & Job Descriptions.

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Thursday, July 18 th , 2013

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  1. Thursday, July 18th, 2013 FreemanGroup Service Solutions

  2. History Luxury Hotels Casinos

  3. History Governments Airlines

  4. Branding Samples

  5. Strategic Planning with Leadership • Internal Resource Development & Certification Standards of Performance Manuals & Job Descriptions • Online Reputation Management Benchmarking of Service Standards Quality Service Implementation & Maintenance Platform • Customer Satisfaction Surveys • Foundations™ Workshops • Quality Inspections Promises™ Workshops • Practices™

  6. Benchmark Analysis • Development of Process for Sustainability • Strategic Planning Session • Quality Inspections • Customization of Standards Mint Experience Implementation & Maintenance Process • Development of eLearning Solutions • Customization of Mint Hospitality Workshop Content • Facilitation of Mint Hospitality Workshops & S.o.S. Training • Foundations™ Workshop • Organization of Sequence of Service Training

  7. Standards of Performance Manuals Sample

  8. Promises™ - Generic Agenda • What promises have we made to our guests? • Who are our guests? • Greeting our guests • Communicating with our guests • Handling guest’s complaints • Uniform and grooming • Working as a team • Creating a safe environment for our guests

  9. Foundations™ Workshop Day Two: Day One: • Introduction and Objectives • Benefits of Training • What is a Training Need • How People Learn • Task Identification • Demonstration Training Session • Task Analysis • How to Introduce a Session • How to Develop a Session • Review Day One • Question Technique • Session Plans • Practice Sessions • Maintaining Quality • Organizing Training • Course Critique

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