Communication is the way information is sent and received

2. Communication is the way information is sent and received • Business success depends on clear and effective communications within and between organisations

3. Easy to understand and free of jargon • Sent by an approved method • Sent to the right person These depend on the sender making sure that the message is:

5. Most commonly used method of communication for quick one-to-one discussions • Connection available from various companies • Telephone systems hold, transfer and divert calls

6. Directory Enquiries • Dial directory enquiries • Dial 153 international numbers • Charge for this service Call Return • Dial 1471 to find out who called you • Telephone number can be with held by person dialling Caller Display • Displays the number of the person calling • Telephone number can be withheld by person dialling

7. Charge Card • Calls can be made from a public call box and charged against the owner’s bill • The recipient pays • Calls are arranged through operators • Additional charge for this service Transfer Charge (Call Collect)

8. Features: • Messages Inbox • Call Divert • Internet Access • Quick Dial • Text Messages • Security Access • Phone Book

9. A specialised type of e-mail • A computer-linked system for recording, storing and forwarding telephone messages • Messages are spoken and left in a voicemail box • Is protected by a PIN number • The system indicates when messages are waiting to be read

10. Callers can be kept waiting while trying to contact someone • System is impersonal • Some callers may not want to leave messages Problems:

11. A Local Area Network (LAN) where computers are connected • Allows internal communication totake place • Data is exchanged without the need for Internet access • In-house web pages can be used

12. Communication is limited to internal use • Communication with other branches may not be possible Problems:

13. Inexpensive to operate • Easily carried • Beep or vibrate to alert users • Used by people who need to be contacted quickly Small hand-held devices which alert users when information has been received

14. May be lost due to size • Messages sent are limited in size • Allow only one-way communication Problems:

15. Operates through a loud speaker system • Useful for announcements and general messages • Can be hard to hear • Relatively cheap to operate • Useful for large gatherings of people

16. Information includes: • News • Weather • Finance • TV Listings • Holidays • Movies etc • Road Reports • Exchange Rates

17. Store information relating to appointments, meetings etc • Customers’ and suppliers’ details • Inform staff of important dates, times etc • Keeps a central record of meetings Used to:

18. Equipment failure • Information must be constantly updated • Wrong information may be communicated Problems:

19. Provides a permanent record • Inexpensive • Often used between businesses • Prepared using house style • Slower than electronic mail

20. An internal method of communication • A short note from one person to another • Prepared using an acceptable house style

21. Requisition • Internal request for goods to be bought or issued from stock Letter of Enquiry • Sent by the seller to the buyer Order • Sent to a supplier requesting information about goods or services Delivery Note • Buyer can check order with delivery note • Sent with the goods being delivered • Copy is signed and returned as proof of delivery

22. Order • Sent by the seller to the buyer Invoice • Sent buy the seller to the buyer • Gives details of what was bought including price Credit Note • Sent by the seller to the buyer • Acknowledges the receipt of returned goods Statement • Sent by the seller (usually at the end of the month) • Advises the buyer how much they owe and how much they have paid that month

23. Letter of Enquiry Quotation Order Delivery Note Invoice Credit Note Statement