1 / 20

QUALITY COUNTS ENGR. DR. Y. A. ADEDIRAN, FNSE

QUALITY COUNTS ENGR. DR. Y. A. ADEDIRAN, FNSE. WHAT IS QUALITY?. All the features and characteristics of a product or service that contribute to the satisfaction of a customer’s needs or, Conformance of a product or service to specifications. Customer’s Needs:. Price Safety

hieu
Download Presentation

QUALITY COUNTS ENGR. DR. Y. A. ADEDIRAN, FNSE

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. QUALITY COUNTS ENGR. DR. Y. A. ADEDIRAN, FNSE NSE Minna BranchTechnical Lecture, 16/2/2008

  2. WHAT IS QUALITY? • All the features and characteristics of a product or service that contribute to the satisfaction of a customer’s needs or, Conformance of a product or service to specifications NSE Minna BranchTechnical Lecture, 16/2/2008

  3. Customer’s Needs: • Price • Safety • Availability • Maintainability • Reliability • Usability NSE Minna BranchTechnical Lecture, 16/2/2008

  4. QUALITY CONTROL Use of techniques and activities to achieve, sustain, and improve the quality of a product Activities involved: • Specifications • Design • Production or installation • Inspection • Review of usage Responsibilities of functional areas NSE Minna BranchTechnical Lecture, 16/2/2008

  5. QUALITY ASSURANCE (QA) All the actions necessary to provide adequacy or effectiveness with a view to having timely corrective measures and feedback initiated when necessary. • Policy, planning, and administration • Design assurance and design change control • Production Quality control • User contact and field performance • Employee selection, training and motivation NSE Minna BranchTechnical Lecture, 16/2/2008

  6. RESONSIBILITY FOR QUALITY • Marketing • Design or Production engineering • Manufacturing (process) engineering • Manufacturing • Inspection and Test • Packaging and shipping • Product (or after-sales) service Quality is designed into the product! NSE Minna BranchTechnical Lecture, 16/2/2008

  7. ECONOMICS OF QUALITY Quality costs cut departmental lines. • Identifiable costs: inspection, instrumentation, quality personnel salaries • Others: cost of scrap and rework, customer dissatisfaction, loss of reputation Generally, overall cost is reduced as quality improves. NSE Minna BranchTechnical Lecture, 16/2/2008

  8. Direct Quality Costs: • Prevention costs • Appraisal costs • Internal failure costs • External failure cost NSE Minna BranchTechnical Lecture, 16/2/2008

  9. Direct Quality Costs (contd): Prevention cost • Quality engineering • Design development • Quality planning • Quality training • Utilities NSE Minna BranchTechnical Lecture, 16/2/2008

  10. Direct Quality Costs (contd): Appraisal costs • Inspection and test of materials • Inspection and test of product • Product-quality audit • Materials and services consumed • Equipment calibration and maintenance NSE Minna BranchTechnical Lecture, 16/2/2008

  11. Direct Quality Costs (contd): Internal Failure costs • Scrap • Rework • Failure analysis • Re-inspection • Fault of supplier • Downgrading NSE Minna BranchTechnical Lecture, 16/2/2008

  12. Direct Quality Costs (contd): External Failure • Complaints • Rejected and returned • Repair • Warranty charges • Errors • Liability NSE Minna BranchTechnical Lecture, 16/2/2008

  13. Direct Quality Costs (contd): Cost Total cost Prevention & Appraisal Cmin Failure costs Quality Level Qoptimal NSE Minna BranchTechnical Lecture, 16/2/2008

  14. Indirect Quality Costs • Customer-incurred cost • Customer dissatisfaction cost • Loss-of –reputation cost NSE Minna BranchTechnical Lecture, 16/2/2008

  15. Total Quality Cost Cost Total costs Cmin Direct costs Indirect costs Quality Level Qoptimal NSE Minna BranchTechnical Lecture, 16/2/2008

  16. Quality Management Problems in Nigeria Low quality of Nigeria-mad products could be traced to: • lack of quality control depts in industries • None or unqualified staff in QC depts • High level of illiteracy • Lack of awareness on how, where and when to seek redress • Inadequate consumer protection NSE Minna BranchTechnical Lecture, 16/2/2008

  17. Quality Management Problems in Nigeria (contd) • People (employers and consumers) thinking that quality is not their responsibility • People thinking of short gains rather than long-term profitability • Low efficiency of regulatory bodies • ……. NSE Minna BranchTechnical Lecture, 16/2/2008

  18. Recommended solutions against low quality product/service • Recognizing the need for quality • Building quality awareness into in everyone • Adequate consumer protection • Adequate and straightforward legal procedure for aggrieved consumers • Adoption of management policy on quality • Motivation of employees NSE Minna BranchTechnical Lecture, 16/2/2008

  19. Recommended solutions (contd) • Clear definition (in writing) of the standard/specifications of quality • Provision of adequate inspection coverage using appropriate methods and tools • Keeping adequate inspection records • Adequate training of quality personnel • Having continuous evaluation and feedback mechanisms NSE Minna BranchTechnical Lecture, 16/2/2008

  20. THANKS FOR THE ATTENTION NSE Minna BranchTechnical Lecture, 16/2/2008

More Related