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Supporting Knowledge Work

Supporting Knowledge Work . Chapter 13 Information Systems Management In Practice 6E McNurlin & Sprague. Introduction. Tacit Knowledge vs. Explicit Knowledge. Model for Managing Knowledge. Model for Managing Knowledge. Building Human Capital Knowledge Creation and Capture

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Supporting Knowledge Work

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  1. Supporting Knowledge Work Chapter 13 Information Systems Management In Practice 6E McNurlin & Sprague

  2. Introduction Tacit Knowledge vs. Explicit Knowledge

  3. Model for Managing Knowledge

  4. Model for Managing Knowledge • Building Human Capital • Knowledge Creation and Capture • CASE EXAMPLE: Buckman Labs • Knowledge Absorption and Reuse • CASE EXAMPLE: BP

  5. Model for Managing Knowledge • Building Human Capital • Knowledge Creation and Capture • CASE EXAMPLE: Buckman Labs • Knowledge Absorption and Reuse • CASE EXAMPLE: BP

  6. Model for Managing Knowledge • Building Structural Capital • Knowledge Organization and Categorization • CASE EXAMPLE: A Pharmaceutical Company • CASE EXAMPLE: Skandia Future Centers

  7. Model for Managing Knowledge • Building Structural Capital • Knowledge Organization and Categorization • CASE EXAMPLE: A Pharmaceutical Company • CASE EXAMPLE: Skandia Future Centers

  8. Model for Managing Knowledge • Building Structural Capital • Knowledge Distribution and Access • CASE EXAMPLE: A U.S. Energy Company

  9. Model for Managing Knowledge • Building Customer Capital • CASE EXAMPLE: A North American Bank

  10. Culture of Knowledge Management • Behavioral Red Flags

  11. Culture of Knowledge Management • A Good Knowledge Management System • CASE EXAMPLE: Partners Healthcare System

  12. Intellectual Capital Issues • Value Issues • Usage Issues • Sharing Issues

  13. Intellectual Capital Issues • Value Issues • Usage Issues • Sharing Issues

  14. Intellectual Capital Issues • Value Issues • Usage Issues • Sharing Issues

  15. Computer Ethics • Information Privacy • Intellectual Property Rights • Legal Jurisdiction • Online Contracting

  16. Computer Ethics • Information Privacy • Intellectual Property Rights • Legal Jurisdiction • Online Contracting

  17. Computer Ethics • Information Privacy • Intellectual Property Rights • Legal Jurisdiction • Online Contracting

  18. Computer Ethics • Information Privacy • Intellectual Property Rights • Legal Jurisdiction • Online Contracting

  19. Computer Ethics • Information Privacy • Intellectual Property Rights • Legal Jurisdiction • Online Contracting

  20. Conclusion Delicate Balance of Ethical Issues

  21. PART IV Discussion Case How Should Lego Protect Its Trademark, Operating System, and Applications?

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