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Knowledge Work System

Knowledge Work System. By: Nisha Debbarma 08-MBA-33 Sarah Ahmad 08-MBA-47 Mohsin ahmad 08-MBA-29. KM strategy in organizations

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Knowledge Work System

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  1. Knowledge Work System By: NishaDebbarma 08-MBA-33 Sarah Ahmad 08-MBA-47 Mohsinahmad 08-MBA-29

  2. KM strategy in organizations “KM is a concept in which an enterprise gathers, organizes, shares, and analyzes the knowledge of individuals and groups across the organization in ways that directly affect performance” - Robert S. Seiner Knowledge Management : Knowledge Management Knowledge Management is the discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance. Knowledge Management envisions getting the Right Information within the Right Context to the Right Person at the Right Time for the Right Business Purpose. Knowledge Management System

  3. Major Types of Knowledge Management Systems There are three major categories of knowledge management systems, and each can be broken down further into more specialized types of knowledge management systems.

  4. KNOWLEDGE MANAGEMENT: Office Automation Systems (OAS) Knowledge Work Systems (KWS) Group Collaboration Systems (GCS) Artificial Intelligence Applications (AI) * KNOWLEDGE MANAGEMENT IN THE ORGANIZATION

  5. SHARE KNOWLEDGE DISTRIBUTE KNOWLEDGE NETWORKS PROCESSORS GROUP COLLABORATION SYSTEMS OFFICE AUTOMATION SYSTEMS ARTIFICIAL INTELLIGENCE SYSTEMS KNOWLEDGE WORK SYSTEMS DATABASES SOFTWARE CAPTURE, CODIFY KNOWLEDGE CREATE KNOWLEDGE KNOWLEDGE MANAGEMENT & INFORMATION TECHNOLOGY

  6. ...a methodology that optimizes human interfaces with the business process. • ...a tool kit that integrates processes and software applications to execute work. • ...a mechanism to capture institutional knowledge, promote productivity and improve quality What is KWS?

  7. INFORMATION SYSTEMS THAT AID KNOWLEDGE WORKERS to create, integrate new knowledge in organization • INTERNAL CONSULTANTS INTHEIR AREAS • KEEP ORGANIZATION UP-TO-DATE IN KNOWLEDGE:Technology; science; thought; the arts • CHANGE AGENTS:Evaluating; initiating; promoting change projects how KWS CREATE KNOWLEDGE ?

  8. Improvements in Efficiency: The same work can be accomplished in less time. Improvements in Effectiveness: An increase in intellectual specialization within an organization. Improvement in Focus: More time is devoted to the primary mission/function of the organization. Work Elimination: Eliminates the need for some tasks or accomplishes them automatically. Less Rework: Reduces the amount of work that must be done. KWS provides the following major benefits.

  9. Fewer people and dollars available to complete work Loss of institutional knowledge Inconsistent decision quality Undocumented business processes Productivity and technology investments are not in step Knowledge worker challenges

  10. What does KWS do?

  11. Facilitates collaboration among workgroups • Reduces training requirements • Promotes business process perspective and improvement • Realizes productivity potential of technology For organizations

  12. Supports intelligent work distribution • Provides graphical status of tasks • Helps quantify, articulate and continually improve the business process For managers

  13. Streamlines job processes and procedures • Manages task schedules • Automates repetitive, labor- intensive tasks • Frees workers to concentrate on challenging work and to be creative For employees

  14. Requirements of Knowledge Work Systems Knowledge work systems require strong links to external knowledge bases in addition to specialized hardware and software.

  15. What is a "Knowledge Worker"? • - One who gathers data/information from any source; adds value to the information; and distributes value-added products to others. • What is Knowledge Work? • Complex • Cyclical • Flexible • Decision Making • It has been estimated that 50% of Business Process Improvements can be Accomplished/Implemented with KWS

  16. Employee performance evaluation system • Contract requirements and monitoring • Monitoring budget execution • Property usage reporting Typical applications of KWS

  17. CAD • Virtual reality • VRML • Investment workstations Examples of knowledge work systems

  18. Business processes supported by KWS Processes which require: • Access to information • Shared data among knowledge workers • Institutional knowledge Processes that are: • Group oriented • Cyclical or ad hoc • Schedule driven

  19. PROCESS INTELLIGENCE • EMPOWERMENT & SUPPORT for the • KNOWLEDGE WORKER • MANAGERIAL SUPPORT • CHANGE MANAGEMENT, BPI, BPR, & • BEST PRACTICES KWS Provides:

  20. On-line Executable Model of the Work Group Processes • Capability to Convert an IDEF Model to the Desktop • A Consensual Structure for Collaborative Work • Process...Tasks.........Steps • Both Textual and Graphical Symbology PROCESS INTELLIGENCE

  21. ToDo List • Task Hierarchy • Document Management • Workflow • Transparent Connection to Commercial-Off-The-Shelf (COTS) Software • Work Management Features EMPOWERMENT & SUPPORT for the KNOWLEDGE WORKER

  22. Ability to Control Changes and Authorize Assignments • Relational Visibility Across • Workgroups • Turnover & Training Relief MANAGERIAL SUPPORT

  23. Change Management • - Supports General Work Dynamics & Changes • BPI Accomodates and Encourages Incremental Change • BPR Accomodates Radical Changes • Creates and Captures "Best Practices" CHANGE MANAGEMENT, BPI, BPR, & BEST PRACTICES

  24. For management to control and plan the organisation For clerical and professional people to process and create information and knowledge For production workers to deal with customers and suppliers The diagram shows a typical pyramid hierarchy and the technology that is there to serve its needs:

  25. Knowledge work systems are there to help to deal with problems requiring technical  expertise or knowledge.  Software includes: • Word-processing for clerical staff; • Spreadsheets for accounts, and sales staff; • Database managements systems for keeping records; • CAD for designers; • Project management systems; • Expert systems for specialist staff.  An example of this may be a system that enables an engineer to select a particular metal alloy for a bearing.  He could type in the parameters he needs and the system can suggest several different alloys.  It is then up to the engineer to us his knowledge and experience to decide what alloy he will use.

  26. Thank you…

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