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Nirmal Singh Business Manager Intelligence Community Engagement Adult and Community Services Directorate

. Use of Public Opinion in Lancashire County Council Adult and Community Services Commissioning Cycle . . Why and How do we do it?. Central Government Requirements. Our Health, Our Care, Our Say (DH 2006)(Choice and strong voice for individuals and communities)Strong and Prosperous Communit

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Nirmal Singh Business Manager Intelligence Community Engagement Adult and Community Services Directorate

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    2. Use of Public Opinion in Lancashire County Council Adult and Community Services Commissioning Cycle

    3. Why and How do we do it?

    4. Central Government Requirements Our Health, Our Care, Our Say (DH 2006) (Choice and strong voice for individuals and communities) Strong and Prosperous Communities (DCLG 2006) (Health and Wellbeing, Vulnerable People, Third Sector) Putting People First (DH 2007) (Mainstream, integrate, support, win hearts and minds) Commissioning Framework for Health and Wellbeing (DH2007) (Work together for inclusion) Creating Strong, Safe and Prosperous Communities (DCLG 2007) (Involve and empower communities)

    5. LCC Adult and Community Services Directorate’s Priorities Choice and Voice Wellbeing Commissioning and Partnership Working Locality Focus Agenda Capacity Infrastructure and Organisational Culture Heritage and Culture

    6. Other Universal Factors Limited Resources Mistrust and Blame Dissatisfaction Duplication Confusion Consultation fatigue Expert, articulate and informed users, patients and customers

    7. Overall result Shift from: Welfare to wellbeing User and customer focus to Whole community approach Service-led to user-led and now Citizen-led approaches Silo working to partnership working Blame culture to shared ownership and responsibility

    8. How Do We Seek Public Opinion Information from national, regional and local research Conduct research through: Postal questionnaires Telephone interviews Face to face interviews

    9. How Do We Seek Public Opinion Seeking opinions from: Partnership Boards e.g. Oder People Physical disabilities Learning Disabilities Local Strategic Partnerships Forums e.g. Lancashire Carers Forum Asian carers Forum Older People Forums

    10. How Do We Seek Public Opinion Tuesday Snapshot Mystery Shoppers exercise Comments from staff Staff meetings Supervisions LGBT Group Black Workers Group Disabled Employees Group

    11. New Developments and the Future Establishment of Community Engagement Team Deployment of Community Engagement Officers in PCT Boundaries Establishment of LINks Developing Joint working arrangements with PCTs and District Councils

    12. Examples of Work So Far Mapping of Community Engagement activity in Lancashire A Contact list of people and organisations involved in community engagement activity A Community Engagement Conference for Staff in Adult and Community Services Directorate JSNA Website Today’s showcase

    13. Expectations from Today What are we doing well what needs to be improved? What are the best techniques to involve you and those you represent? Who in your view are “Hard to Reach” groups What are the best ways of involving them? How would you like to be kept informed? How would you like to receive feedback?

    14. Thank You

    15. Community Engagement

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