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Interactive Voice Response (IVR) in Healthcare: Enhancing Patient Empowerment

Explore the potential of IVR technology in automated patient support for COPD management. Discover how IVR within the care package provided to COPD patients achieved significant cost savings and improved health outcomes. This case study at King Edward VII Hospital showcases the effectiveness of IVR alert systems in addressing key COPD symptoms promptly.

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Interactive Voice Response (IVR) in Healthcare: Enhancing Patient Empowerment

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  1. The empowerment of people to take greater control and responsibility of their health and care IVR and its potential in automated patient support

  2. Message Dynamics Ltd

  3. COPD Monitor • PROMs • Post elective surgery • Post discharge from tertiary care • Medicines Management • Home deliveries & visit appointments • Smoking cessation outcomes • Minor Ailments follow up Message Dynamics Ltd

  4. Case Study: COPD Monitor Chest Clinic, King Edward VII Hospital, Windsor IVR is part of the care package offered to all patients with COPD Message Dynamics Ltd

  5. Principal causes of an alert are increased sputum production & the development of a new cough Patients alert at a rate of 13 per 100 calls Nurses perceive that two thirds of these visits avoided an admission 70% of alerts are dealt with by a call from the COPD Team Period: 1st September 2011 to 18th April 2012 Cost of the service = 25p per call Message Dynamics Ltd

  6. Benefits for Patients and the NHS Message Dynamics Ltd

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