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The Total Cost of Quality Sell Your Leader on Why They must Focus on Quality

When do Leaders not support Quality?. When they don't see the value.When they don't understand.When they have hear it before but never saw sustained results.When there is no plan just theory.When they hear emotions and not financial impact?. Why does Quality Matter . Create sustainable profitab

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The Total Cost of Quality Sell Your Leader on Why They must Focus on Quality

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    1. The Total Cost of Quality Sell Your Leader on Why They must Focus on Quality Rich Kirchhoff – Vice President Reynolds Specialty Packaging Six Sigma Black Belt, CQE, CQA, CHA, CBA, CQM/OE, CRE, PE

    2. When do Leaders not support Quality? When they don’t see the value. When they don’t understand. When they have hear it before but never saw sustained results. When there is no plan just theory. When they hear emotions and not financial impact?

    3. Why does Quality Matter Create sustainable profitability for your business through the implementation of continuous improvement systems Develop and install systems that improve your quality at the lowest cost, safely. Change the organizations culture by teaching people that problems are really opportunities for continuously improve with real financial gains. Success in quality will drive the continuous improvement in all areas of business.

    4. What tools can you use ? Business analysis to achieve maximum impact Value stream mapping to identify areas of opportunity Process capability and optimization Standardized work to stabilize and improve existing processes Problem solving in-the-moment at all levels to drive daily improvement Daily management to business goals which drives continuous improvement Kaizen events to achieve dramatic improvements DMAIC process. Tiered auditing to sustain gains and drive future improvement

    5. It is about your business and your customer. It is about S double bar! Total cost of quality How is it determined? Materials Labor Energy Transportation How to use it.

    7. This approach works for all industries and over time! Steel Aluminum Foil Mills Thermoforming Plastic Extrusion Printing and Lamination

    8. Improvement Customer Satisfaction! Aluminum

    9. The problem was solved in-the- moment-to-root by the people closest to it!

    10. Results: Lower Scrap and Costs! Over $3.5 Million is Savings Plastics

    11. Check to see if we are making our standards for each area and are we in control?

    12. Downtime Reduction Thermoforming over $1.5 Million

    13. Productivity Improvements in Printing of over $10 Million

    14. Increased Profitability! Printing

    15. It is about Changing the culture Changing what people do by changing your planned expectations of them. Changing how they think by changing what you do daily. Check on the new expectations continuously. Act how you promised you would when you communicated your expectations.

    16. It is about Getting the best out of People Clear direction/Everyone on the same page Clear expectations with why and measures Consistence of application….fairness Follow up and follow through…because it is important Focus on behavior – Always support the person Be hard on the problem and soft on the person. We are not a victim. We are enablers!

    17. Thank you and Now Plan, Do, Check, Act! You can contact us at: Rich_Kirchhoff@yahoo.com 804-744-8867 804-334-7313 Address: 14326 Huntgate Woods Road Midlothian, VA 23112

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