Figure 1. Use of Retail Health Clinics by American Families

1. Figure 1. Use of Retail Health Clinics by American Families Have used a retail clinic in the past year 1% Have used a retail clinic, but not in the past year 1% Have never used a retail clinic 98% Source: Center for Studying Health System Change 2007 Health Tracking Household Survey, April 2007–January 2008.

2. Figure 2. Growth of Retail Clinics, Year End 2005–2007 Number of retail clinics 900 30 states 800 23 states Dec. 07 Dec. 06 60 18 states Dec. 05 Source: Interview with Mary Kate Scott, principal of Scott & Company, July 2008.

3. Figure 3.Distribution of Retail Clinic Use, by Insurance Status Privatelyinsured** (0.7M) 43% Uninsured families (0.5M) 27% Insured families* (1.3M) 73% Publiclyinsured (0.5M) 30% * Insured families defined as all family members insured. ** Privately insured families defined as all family members privately insured. Note: Numbers may not sum to total because of rounding. Source: Center for Studying Health System Change 2007 Health Tracking Household Survey, April 2007–January 2008.

4. Figure 4. Insurance Reimbursement for Clinic Visits,Among Clinic Users with Insurance Insurance paysnone of cost (0.4M) 33% Insurance payspart/all cost (0.9M) 68% Note: Insured families defined as all family members insured. Source: Center for Studying Health System Change 2007 Health Tracking Household Survey, April 2007–January 2008.

5. Figure 5. Percentage of Services Obtained at Retail Clinics % New illnessor symptom Prescriptionrenewal Vaccination Care forongoingchroniccondition Physicalexamfor school,camp, oremployment Other Notes: Categories are not mutually exclusive; respondents were able to select multiple categories. Source: Center for Studying Health System Change 2007 Health Tracking Household Survey, April 2007–January 2008.

6. Figure 6. Reasons for Choosing Retail ClinicsOver Other Health Providers % Clinic hourswere moreconvenientthan anothersource of care Locationwas moreconvenientthan anothersource of care Did not haveto make anappointmentfor aretail clinic Cost waslower thananothersource of care Did not havea usualsource of care Notes: Categories are not mutually exclusive; respondents were able to select multiple categories. Source: Center for Studying Health System Change 2007 Health Tracking Household Survey, April 2007–January 2008.

7. Figure 7. Percentage of Retail Clinic Users CitingReasons Other than Convenience for ChoosingRetail Clinics, by Insurance Status % Cost was lower thananother source of care Did not have ausual source of care Note: All differences statistically significant at p < .05. Source: Center for Studying Health System Change 2007 Health Tracking Household Survey, April 2007–January 2008.

8. Figure 8. Percentage of Retail Clinic Users CitingReasons Other than Convenience for ChoosingRetail Clinics, by Race/Ethnicity % Cost was lower thananother source of care Did not have ausual source of care Note: All differences statistically significant at p < .05. Source: Center for Studying Health System Change 2007 Health Tracking Household Survey, April 2007–January 2008.