Next Generation 9-1-1

1. Next Generation 9-1-1 A Panel Discussion – moderated by Drew Dawson, Chief Emergency Medical Services Division National Highway Traffic Safety Administration

2. The Panelists • Bob Cobb • Program Manager, National Emergency Number Association (NENA) • Jim Nixon • Director, Government Affairs, T-Mobile • Chair, Focus Group 1B (Long-term issues) of FCC Network Reliability and Interoperability Council • Laurie Flaherty • EMS Division, NHTSA • Bill Ball • Vice-President, Public Policy, GM OnStar

3. The Challenges • Dale Hatfield (FCC report) • Wireline E9-1-1 built upon an outdated technology • Analog technology in an overwhelmingly digital world • Constrain ability to extend E9-1-1 to non-traditional devices and to wireless phones • Convergence • No longer just about traditional telecommunications • Integration of telecommunications and information technology

4. Next Generation 9-1-1 - The Opportunities • Leveraging convergence • Provide better wireless Enhanced 9-1-1 • Allow simultaneous communications to multiple destinations • Integration of data from multiple sources • Voice • Data • Video • Improved functionality • Automatic Crash Notification • Reverse 9-1-1 • Improved text and video • Improved transfer to other PSAPs

5. Next Generation 9-1-1 – The Time is Right • A concept • Creating the vision • Leveraging resources to make it happen • Taking advantage of emerging technologies • Long-term capitol and operating cost savings • Businesses and residential communications already moving toward IP. • Several agencies and organizations • Coordinating the efforts

6. Next Generation 9-1-1 Dr. Robert W. Cobb Development Director National Emergency Number Association Speaker: Dr. Robert W. Cobb Title: Development Director Date: May 4, 2005 Place: ITS America Conference

7. NENA’s Vision Statement NENA is the only organization dedicated solely to the study, advancement, and implementation of 9-1-1 as America’s universal emergency number.

8. About NENA • 7000 members • - Public Safety • - Private/Commercial • 46 Chapters • Conferences/Meetings • - Annual Conference June 25-30 Long Beach, CA • - Technical Development Conference/Operational Development Conference • - Critical Issues Forums

9. About NENA • Education Program • - 16 Courses (Management/Technical/Operations) • Emergency Number Professional (ENP) certification • - 650 ENPs • Committees • - Technical • - Operations • - Regulatory/Legislative

10. Operations Committees Accessibility Contingency Planning Human Resources Public Education Standard Operating Procedures VoIP Wireless Implementation/Vendor Relations Technical Committees Network Data PSAP/CPE VoIP/Packet Wireless Non-Traditional NENA

11. NENA Activities • 9-1-1 Goes to Washington • Committees at work:ODC/TDC • DOT Wireless Project • NG E9-1-1

12. NENA’s Charter NG E9-1-1 Management Team January 2005 Arlington, VA

13. NENA’s NG E9-1-1 Program Partners American Association of Poison Control Centers

14. NG E9-1-1 Program Vision Statement To develop, coordinate, and integrate the foundation for an evolved, fully-functional, Next Generation E9-1-1 system that responds anytime, anywhere, from any device, in order to realize the full potential for 9-1-1, to enable interoperability for emergency services, and to protect human life, preserve property and maintain general community security.

15. NG E9-1-1 Program Mission Statement To revisit, re-invent, re-engage, and improve the traditional core competencies of NENA programs, activities, and volunteer committee work in technical development, policy development, and operational/educational development, in order to best accomplish our mission as an organization and realize our vision for “Next Generation E9-1-1” in North America and beyond.

16. NG E9-1-1 Program Structure The NG E9-1-1 Program is governed by a high-level Management Team which meets twice a year to review and plan overall Program activities and strategies. The Management Team is comprised of top NENA elected leadership, staff directors, lead committee chairs, and one key representative from each sponsoring Program Partner involved in at least one of three topical Roundtables: • Technical Roundtable, • Policy Roundtable, and • Operational/Educational Roundtable.

17. Transition to IP-based E9-1-1Realizing the NENA Future Path Plan VoIPMigratory 3140 CurrentE9-1-1 IP-basedE9-1-1 Number of Counties 0 Now? 2008? Time

18. Cost over time VoIPMigratory 3140 CurrentE9-1-1 IP-basedE9-1-1 Number of Counties 0 Now? 2008? Time

19. Policy Issues • Inadequate, unreliable financial support of locally managed 9-1-1 systems • Expanding role of 9-1-1 • Heightened consumer expectations • Partner in homeland security • Public policy at risk of falling behind the times • Assist in developing national E9-1-1 policy for Next Generation communications • Address jurisdictional issues • Convene funding summits and advance solutions

20. Technical Issues • E9-1-1 requirements definition underway. Still needed: • Greater convergence of efforts, a common path • Increase focus on completion of design, trials, demos and applications of NG E9-1-1 systems • Increase involvement of public safety and other governmental entities • Accelerate work on national standards • Develop plans and funding for national trials and demonstrations of IP-based E9-1-1 designs • Communicate technical solutions, plans, and timelines to all interested parties

21. Operational/Educational Issues • PSAPs unable to handle, much less take advantage of, communications advancements • Speed of new developments makes it challenging to keep operational policies, procedures, education and training up-to-date • Develop operational policies and procedures for the Next Generation PSAP (IP-based) • Provide assistance, research and other input to PSAPs dealing with emerging communications services • Focus on needs of people with disabilities • Develop educational materials and programs for all parties involved

23. Roundtable Results - Policy • Need for national standards • Need for strong leadership from state 9-1-1 coordinators • Need for one unified framework and national vision • Need to support open architecture • Funding model needs to ensure system investments as well as operating expenses

24. Roundtable Results - Technical • Need for national standards • VoIP based 9-1-1 calls need to work at the same level as calls made from wireline/wireless systems • Need for trials, demonstrations, and first applications as soon as possible • Need for effective communications and consensus among all stakeholders

25. Roundtable Results – Operational/Educational • Need to clearly define the role of PSAPs in a much more complex operations environment • Next Generation 9-1-1 must recognize and incorporate N11 numbers (e.g. 211, 311, 511, 711, 811) • Need to include the broader emergency services network • Need for new funding models

27. Next Steps • Second round of roundtables will be held in Long Beach, CA at NENA’s Annual Conference June 25-30 • Management Team Meeting to be held in August/September • We will continue to build strategic alliances with like-minded organizations and attract additional program partners • We will continue to work on appropriations for the ENHANCE 911 Act of 2004

28. NENA’s NG E9-1-1 Program Partners American Association of Poison Control Centers

29. Next Generation 9-1-1 Contact Information: Dr. Robert W. Cobb Development Director bcobb@nena.org 614.451.7911

30. Next Generation 9-1-1 Jim Nixon Director, Government Affairs, T-Mobile Chair, Focus Group 1B (Long-term issues) FCC Network Reliability and Interoperability Council

31. Major 9-1-1 Efforts • Federal Communications Commission • Network Reliability and Interoperability Council VII (NRIC VII) • ATIS/NENA • Emergency Services Interconnection Forum • National Emergency Number Association • Next Generation Network Project • Department of Transportation • USDOT RFI for Next Generation E9-1-1

32. NRIC VIIFocus Group 1A, Near Term Issues • Wireless location accuracy requirements • Done • Data query timing requirements • 2Q05 • Consistent format for E9-1-1 data • 2Q05 • Recommend Best Practices • 4Q05

33. NRIC VIIFocus Group 1B, Long Term Issues • Properties needed in 2010 • Done • Extending E9-1-1 to satellite phones • Done • Architectures to support pictures, video, etc. • 2Q05 • Transition issues and ways to modernize • 3Q05

34. NRIC VIIFocus Group 1B, Long Term Issues Properties needed in 2010 • Communications networks largely IP-based • Entities beyond today’s Emergency Services entities will need to access and provide emergency services data • The Emergency Services Network will require a major upgrade in order to leverage the new capabilities IP-based networks can provide • An Internetwork which ties together the independently managed PSAPs should be deployed to maximize responsiveness to large scale incidents

35. NRIC VIIFocus Group 1B, Long Term Issues Properties needed in 2010 • A clear expectation that the emergency services network of 2010 will still support all of the desirable properties associated with today’s existing emergency services network • Next generation satellite upgrades will occur until after 2010 • Persons with disabilities would benefit from improved E9-1-1 functions • FCC should consider the technical feasibility and commercial reasonableness of retrofitting existing deployed satellite systems to meet new requirements

36. NRIC VIIFocus Group 1D, Beyond 9-1-1 • Network Properties Between PSAP and responders • Done • Internetwork - a series of secure local, regional and national wireline and wireless networks providing modern, integrated information capabilities to support local, regional and national needs, or a system of systems • Network Architectures • 3Q05 • Transition Issues and PSAP Role in Terrorist Attacks • 4Q05

37. NRIC VIIFocus Group 1D, Beyond 9-1-1

38. Emergency Services Interconnection Forum • Task Force 34 (TF34) • “Services Messaging Interface – Next Generation Need” • Deliverable is targeted as an American National Standard

39. Likely Outcomes • Enhanced data sharing • PSAP, responders, medical, HAZMAT, etc. • Enhanced data richness • Pictures, video, ACN, private source data • Shared notifications • Local, regional, state, federal

40. Future 9-1-1 Opportunities • Questions? • Contact Information • Jim Nixon, Director of Government Affairs • T-Mobile USA • 202-654-5911 • Jim.Nixon@T-Mobile.com

41. USDOT Next Generation-1-1 Initiative Laurie Flaherty EMS Division, NHTSA

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43. All telephones are not alike Other devices can now act like telephones

44. Current and Future 9-1-1

45. Background • 9-1-1 system capabilities have critical implications for public safety in general, and transportation safety, mobility, and security in particular. • The “convergence” trend in telecommunications and information technology provides an opportunity to make integrated voice, data, and graphical communications for public safety practical.

46. Background, con’t. • There appears to be broad stakeholder consensus regarding shortcomings of the current 9-1-1 system and need for change. • USDOT has established a strong relationship with 9-1-1 community and status as neutral partner

47. DOT Vision for 9-1-1 • Establish the foundation for public emergency services in a wireless mobile society • Pave the way for fundamental changes (who, what, where, how) in moving emergency information • Enable E9-1-1 “calls” from most types of communication- or networked- devices

48. Current DOT Roles in 9-1-1 • Wireless E9-1-1 Secretarial Initiative • NHTSA-NTIA E9-1-1 Implementation Coordination Office • Next Generation 9-1-1 Initiative • One of nine major ITS Program initiatives

49. NG9-1-1 Program Plan • Engage stakeholders. Leverage Wireless E9-1-1 Initiative activities and relationships. Involve other stakeholders through RFI, technology forums and other outreach efforts. • Establish the vision. Partner with public safety agencies and telecommunications industry to achieve consensus operational practices and user requirements for an Internet / multimedia-capable 9‑1‑1 system • Define the future. With 9-1-1 community partners, define the system architecture and develop a transition plan that considers responsibilities, costs, schedule, and benefits for deploying the NG9-1-1 System across the Nation.

50. Engage the Stakeholders • Leverage USDOT’s Wireless E9-1-1 Initiative activities and relationships • Involve other stakeholders through RFI, technology forums and other outreach efforts