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Chapter 6, Section 4

Chapter 6, Section 4. A Credit Check Will Indicate Whether:. Cash-only guests have used the phone, watched pay movies, or charged items Credit/Debit card guests have gone over their credit limits Credit/Debit cards guests have gone over the property’s floor limits.

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Chapter 6, Section 4

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  1. Chapter 6, Section 4

  2. A Credit Check Will Indicate Whether: • Cash-only guests have used the phone, watched pay movies, or charged items • Credit/Debit card guests have gone over their credit limits • Credit/Debit cards guests have gone over the property’s floor limits

  3. ONLY Guests Should Place Their Valuables in the Safe-Deposit Box

  4. Front Desk Representatives Can Use the Guest Information Director to Help Guests Locate: • Special events • Arts & culture attraction • Theatre & cinemas • Night clubs & entertainment • Shopping centers • Restaurants • Lounges & taverns • Recreation & hobby activities • Transportation • Medical services • Personal services • Business services • Churches, synagogues, &mosques • Maps of the area

  5. Other Front Desk Representative Tasks • Exchange currency • Pick up, use, and turn in a cash bank • Post guest charges and payments • Process guaranteed no-shows • Update room status

  6. Follow These Procedures When Checking in VIPs: • Coordinate VIP arrival times with housekeeping. • Preregister VIPs and print their names and room numbers on a preregistration envelope. • Pre-key guestrooms and test keys. • Requires VIPs to sign registration cards, but not completely fill them out. • Notify appropriate departments and co-workers. • When checking in VIPs and other guests, be courteous and professional, and provide quality service.

  7. Section 6.4 Quiz • A _____ is a statement of all transactions affecting the balance of guest’s account. • You can refer to you property’s ______ _____ to help guests select local restaurants, attractions, or entertainment sites.

  8. Section 6.4 Quiz 3. True/False: You can accept a guest’s account on a computerized point-of-sale system by typing in the guest’s room number or the first few letters of the guest’s last name. 4. True/False: most properties set a maximum dollar amount for which they are liable if something should happen to valuables place in a property’s safe deposit box. 5. True/False: If there is a problem with a guest’s room, the guest should be moved to a higher rate room at no additional charge.

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