BIBA Personal Lines Administration Facility

1. BIBA Personal Lines Administration Facility

2. Background to Equity Direct Broking Ltd Major player in the UK Personal Lines Insurance Market Over 40 years experience in the Personal Lines market 8th Largest Personal Lines Broker in the UK Gross written premiums £170m Market leader in provision of fully branded schemes Over 2,000 Broker Partners and Schemes Operating hours: Monday to Friday 8:00 – 8:00 Saturday and Sunday 9:00 – 5:00 The facility can also extend to include Household business, should the broker require.

3. Transfer Process The client data is entered on to our system. We will arrange for collection of the data approximately 40 days prior to renewal. Clients are provided with a quotation 28 days prior to renewal. We make telephone contact following this letter to introduce ourselves and explain the changes to your clients, at the same time we try to secure conversion. A reminder letter is sent 7 days prior to renewal. Any clients that have not accepted 5-7 days prior to renewal are contacted again by telephone (a minimum of 3 attempts are made to contact the client at different times of the day). Policies are issued normally within 3 working days. You, the Broker decides which policies to pass to us

4. Scheme Motor Insurer 5th Largest Motor Insurer in UK Gross premiums in excess of £500m Largest and most successful personal lines syndicate at Lloyd’s (S&P rating A) Over 35 years of unbroken profit Background to Equity Red Star

5. Panel of Household Insurers Current Household Panel Insurers Allianz Cornhill Equity Red Star Legal & General Zurich Fortis

6. Transfer Features Price Guarantee: We will guarantee to offer your clients the best price of: a) this year’s invited renewal premium from holding Insurer. b) Equity Red Star’s ‘screen rate.’ Cover: We look to provide the client with similar cover. VIP Facility: Where connected business is identified this is handled by the team who recognise the importance of this business to the broker. Data Transfer Process: Dedicated teams skilled in dealing with the transfer of customer’s data. Single Policy Wording: Crystal Mark for Plain English.

7. Motor Insurance Selection of Special Features: New car replacement for cars in first year of registration where damage exceeds 50% of its original purchase price. * No Claims Discount for Named Drivers Legal advice/assistance up to £50,000 (including personal injury) following accidents in the UK. 24 hour Accident Helpline. Courtesy cars are arranged free of charge wherever possible, when our approved repairers are used. * The policy provides cover for the insured vehicle within the European Union and certain other countries for up to sixty days at any one time. Scheme Insurer – Equity Red Star. *Available with Comprehensive Cover only

8. Home Insurance Selection of Special Features Contents and Buildings Insurance cover available. Loss/Theft of House Keys – cover up to £500. Fridge and Freezer contents – cover up to £500. Money and Credit card cover. 24 hour Claims Helpline service. Buildings Insurance is accepted by leading Building Societies and Financial Institutions. 24 hour Legal Advice/Home Emergency and Replacement Glass service. Contents Insurance includes replacement on 'New for Old' basis. Automatic extra cover is provided at Christmas and for family weddings. Family Legal Protection available - up to £25,000 of cover.

9. The Transfer Teams During implementation of a new transfer the following resources will be made available: Equity Account Management Team – based in Brentwood responsible for co-ordinating delivery of the business infrastructure e.g. monthly MI, regular review meetings, complaint resolution and administration. Operations Management Team – based in Colchester (Motor) and Southampton (Household) responsible for collecting the Broker’s client data, inputting the policy details on to the Equity system, receiving calls and dealing with your client’s enquiries and outbound calling to secure renewal and ensure service during transfer and beyond. Both the Equity Account Management Team and the Operations Management Team will work closely with you to ensure the smooth running of all aspects of the transfer. Beyond the initial transfer stage, the Equity Account Management Team will continue to be the key point of contact.

10. Your Equity Teams Account Management Team – Brentwood, Essex Library House, New Road, Brentwood, Essex. CM14 4GD Steve Young – Broker Development Manager Jill Pearey – Account Support Manager Operations Management Teams: Motor – Equity House, Bergholt Road, Colchester, Essex. CO4 5EY Michael Larkin – Motor Operations Manager Kieran Hodgkins – Broker Transfers Team Manager Home – Threefield House, 7, Threefield Lane, Southampton. SO14 3QH Shaun Law – Household Operations Manager Ranjit Dawson – Broker Transfers Team Manager

11. Operational Capability Operating Hours: (Motor) Monday to Friday 8am to 8pm Saturday 9am to 5pm Sunday 9am to 5pm Agreed Service Levels An agreed SLA will be in place to ensure a satisfactory service is provided to clients. Claims Handling 24 hours a day / 365 days a year accident / assistance help lines. Post repair quality inspections.

12. Operational Capability Operating Hours: (Household) Monday to Friday 8am to 6pm Saturday 9am to 1pm Agreed Service Levels An agreed SLA will be in place to ensure a satisfactory service is provided to clients. Claims Handling 24 hours a day / 365 days a year accident / assistance help lines. Post repair quality inspections.

13. Summary A complete Personal Lines Administration Service. Flexible to allow the broker to choose which policies to transfer. We reduce Broker’s costs by handling new business enquiries and renewals, credit control, accounts, MTAs and claims. Facility to produce ongoing new business, on-line and off-line. Facility to handle VIP business. A branded telephone service with dedicated individual telephone numbers*. Branded documentation*. Enhanced commission rates payable for the policy life of the client. *Subject to volume

14. Managing the Business Management information On a monthly basis, the following information is available: Commission statement Inclusive of new and renewed business, including all mid term adjustments and will be accompanied by commission payment. Management information (available upon request): Renewals offered. Renewals accepted. Retention rate. Number of new quotations. Number of new policies. Conversion rate.

15. Excellent track record • Equity also has over 25 years experience of dealing with key affinity accounts, providing a broad spectrum of schemes and products: • Equity has invested to build a team of people with proven ability to deliver successful affinity business solutions. • Key members of the team have also played leading roles in the development of insurance schemes for Barclays Bank, American Express, Egg and Tesco

16. Contact Details Broker Development Manager: Steve Young – steve.young@equitygroup.co.uk Telephone – 01277 206176 Jill Pearey - jill.pearey@equitygroup.co.uk Telephone – 01277 206571 Transfers Team Managers: Motor: Kieran Hodgkins – kieran.hodgkins@equitygroup.co.uk Telephone – 01206 777716 Household: Ranjit Dawson - ranjit.dawson@equitygroup.co.uk Telephone – 02380 374769