BIBA Personal Lines Administration Facility

1. BIBA Personal Lines Administration Facility

2. Agenda Background to Equity Insurance Brokers The Transfer of Business Facility Your Equity Team Operational Capability – Motor Operational Capability – Home Transfer Features Motor Insurance – Special Features Home Insurance – Special Features Managing the Business Transfer Process Key Points Benefits to the member The Proposition Track record Awards Contact Details

3. Background to Equity Major player in the UK Personal Lines Insurance Market BIBA facility providers since 2001 8th Largest Personal Lines Broker in the UK Gross written premiums £170m Market leader in provision of fully branded schemes

4. Panel of Insurers Current Household Panel Insurers Allianz Cornhill Equity Red Star Legal & General Zurich Fortis

5. The Transfer of Business Facility During implementation of a new transfer the following resources will be made available: Equity Account Management Team – based in Brentwood responsible for co-ordinating delivery of the business infrastructure e.g. monthly MI, regular review meetings, complaint resolution and administration Operations Management Team – based in Colchester responsible for collecting the Broker client data, inputting the policy details on to the Equity system, receiving calls and dealing with your client’s enquiries and outbound calling to secure renewal and ensure service during transfer and beyond to the Broker Corporate Insurance Brokers to consider Both, the Equity Account Management Team and the Operations Management Team will work closely with you to ensure the smooth running of all aspects of the transfer Beyond the initial transfer stage, the Equity Account Management Team will continue to be the key point of contact

6. Your Equity Team Account Management Team – Brentwood, Essex Steve Young – Broker Development Manager Operations Management Team Motor - Colchester Michael Larkin – Motor Operations Manager Tony Niven – Broker Transfers Team Manager Home - Southampton Shaun Law – Household Operations Manager Ranjit Dawson – Broker Transfers Team Manager

7. Operational Capability Operating Hours: (Motor) Monday to Friday 8am to 8pm Saturday 9am to 5pm Sunday 9am to 5pm Agreed Service Levels An agreed SLA will be in place to ensure a satisfactory service is provided to clients Claims Handling 24 hours a day / 365 days a year accident / assistance help lines Accredited to ISO 9002 Quality Standard Post repair quality inspections

8. Operational Capability Operating Hours: (Household) Monday to Friday 8am to 6pm Saturday 9am to 1pm Agreed Service Levels An agreed SLA will be in place to ensure a satisfactory service is provided to clients Claims Handling 24 hours a day / 365 days a year accident / assistance help lines Post repair quality inspections

9. Transfer Features Price Guarantee We will guarantee to offer your clients the best price of last year’s paid premium this year’s invited renewal premium from holding Insurer Cover We look to provide the client with similar cover VIP Facility - Where connected business is identified this is handled by a dedicated VIP team who are experienced brokers and recognise the importance of this business to the broker Data Transfer Process - Dedicated teams skilled in dealing with the transfer of customer’s data Single Policy Wording - Crystal Mark for Plain English

10. Motor Insurance Selection of Special Features New car replacement for cars in first year of registration where damage exceeds 50% of its original purchase price * Legal advice/assistance up to £50,000 (including personal injury) following accidents in the UK 24 hour Accident Helpline Courtesy cars are arranged free of charge wherever possible, when our approved repairers are used * The policy provides cover for the insured vehicle within the European Union and certain other countries for up to sixty days at any one time Premium Protection Insurance is available *Available with Comprehensive Cover only

11. Home Insurance Selection of Special Features Contents and Buildings Insurance cover available Loss/Theft of House Keys – cover up to £500 Fridge and Freezer contents – cover up to £500 14 day money back guarantee , provided no claims have been made 24 hour Claims Helpline service Buildings Insurance is accepted by leading Building Societies and Financial Institutions 24 hour Legal Advice/Home Emergency and Replacement Glass service Contents Insurance includes replacement on 'New for Old' basis Automatic extra cover is provided at Christmas and for family weddings Family Legal Protection available - up to £25,000 of cover

12. Managing the Business Management information On a monthly basis, the following information is available: Commission statement Inclusive of new and renewed business, including all mid term adjustments and will be accompanied by commission payment Management information (available upon request) Number of new quotations Number of new policies Conversion rate Renewals offered Renewals accepted Retention rate

13. Transfer Process The client data is entered on to our system. We will arrange for collection of the data approximately 42 days prior to renewal Clients are provided with a quotation 24 days prior to renewal We make telephone contact following this letter to introduce ourselves and explain the changes to your clients, at the same time we try to secure conversion A reminder letter is sent 7 days prior to renewal Any clients that have not accepted 5-7 days prior to renewal are contacted again by telephone (a minimum of 3 attempts are made to contact the client at different times of the day) Policies are issued normally within 3 working days

14. The Benefits to the Broker Frees up time and resources to focus on higher margin business Significant saving in time and costs High conversion and retention rates resulting from price guarantees On-going revenue stream without the overheads Enhanced commissions to BIBA members payable for the life of the policy Facility for new business off-line and on-line Working with a partner with modern systems and processes and over 40 years experience Account Management Team, regular management information and reviews Clients maintain a high level of service Capability to offer Motor and Home Affinity Schemes for Broker’s larger connections

15. The Proposition A complete Personal Lines Administration Service We reduce your costs by quoting and re-quoting new business and renewals, handling credit control, accounts, MTAs and claims Flexible to allow you, the broker, to choose which policies to transfer Facility to produce ongoing new business, on-line and off-line Unique facility to handle VIP business A branded telephone service with dedicated individual telephone numbers* Branded documentation* Full web facilities with on-line quotations and completion Enhanced commission rates payable for the policy life of the client *Subject to volume

16. Excellent track record • Equity also has over 25 years experience of dealing with key affinity accounts, providing a broad spectrum of schemes and products: • Equity has invested to build a team of people with proven ability to deliver successful affinity business solutions. • Key members of the team have also played leading roles in the development of insurance schemes for Barclays Bank, American Express, Egg and Tesco

17. Awards • Recent awards demonstrate our success and recognition by our peers: • Recent awards demonstrate our success and recognition by our peers: • British Insurance Awards 2006 • Young Achiever of the Year - Winner • Call Centre Management Association (UK) 2005 • Team Manager of the Year – Finalist • Insurance Age Awards 2004 • Innovation of the Year – Runner Up • Professional Planning Forum Awards 2004 • Resource Innovation of the Year – Finalist • Insurance Times Awards 2004 • Young Achiever of the Year – Winner • Call Centre Management Association (UK) 2003 • Team Manager of the Year – Winner • Insurance Times Awards 2003 • Large Broker of the Year – Winner

18. Contact Details Broker Development Manager Steve Young – steve.young@equitygroup.co.uk Telephone – 01277 206176 Transfers Team Managers: Motor Tony Niven – anthony.niven@equitygroup.co.uk Telephone – 01206 777716 Household Ranjit Dawson - ranjit.dawson@equitygroup.co.uk Telephone – 02380 374769