Core Administrative Processing Support Centers

1. Core Administrative Processing Support Centers

2. CAPS Centers • “CAPS” = Core Administrative Processing • Support Center • The Shape of Things to Come • - A Strategic Opportunity -

3. Shared Services: Lessons Learned • HR processes are inefficient due to: • Complicated policies and procedures • Too many transactions • Manual processing retained when not required • IT not fully leveraged • Transactions staffed fractionally by generalists • Technology implemented w/o focus on end user • For more information on the Shared Services Initiative please visit http://www.umsystem.edu/president/sharedservices

4. Shared Services: Characteristics • Customer driven transactions • Clear communication of expectations • Regular measurement and feedback • Productivity improvements through automation • Aggregation of transactions

5. Why a CAPS Center? Advantages of CAPS • Free up resources to dedicate to “mission critical” activities • Compliance with Federal/State regulations (e.g., E-Verify, SSN remediation, FICA) • Higher accuracy, more timely processing • Easy access to HRS subject matter experts

6. CAPS Centers What does a CAPS Center Do for You? • Personnel action processing • ePAF approval and data entry of actions not currently supported by ePAF • New Employee Registration (NER) • FICA compliance • Creation of EMPLIDs • Problem solving • Imaging • Position Management • Work Authorization Reports

7. How Do You Create CAPS? Develop a Written Service Agreement • Details HRS and Division expectations • Includes measures of service • Provides for periodic reviews • Specifies process for dispute resolution

8. CAPS Centers History and Timeline Core Administrative Processing Support Centers at the University of Missouri: 2007 2010 2003 2004 2006 2009 CAFNR / HES / Vet Med Expanded Admin Services ▪ Provost, Chancellor, Univ. Affairs Provost Office Administrative Services Office of Research Student Auxiliary Services (EXTERNAL) Journalism Engineering Law, Library

9. CAPS Centers History and Timeline (continued) Core Administrative Processing Support Centers at the University of Missouri: July 2011 August 2011 November 2011 May 2011 Graduate School College of Business College of Education College of Arts & Science (Students only) Office of Research

10. CAPS Centers History and Timeline (continued) Core Administrative Processing Support Centers at the University of Missouri: 2014 2012 July 2013 Late 2013 Student Affairs Alumni & Development Enrollment Management UM System NER Only divisions join with ePAF implementation

11. Current CAPS Centers

12. Roles Supervisor communicates personnel change to Department Designee Department Designee submits ePAF (or email for actions not yet supported by ePAF) CAPS Center processes ePAF approvals and data enters non-ePAF actions • CAPS Center provides additional support to CAPS Departments including, but not limited to: • New Employee Registration (NER) to verify completion of onboarding paperwork • Manage FICA Compliance • Management of work authorization for non-resident aliens • Emplid Creation • More services to come in 2014

13. What’s Next? • Finalize Service Agreement • CAPS Center Staff will schedule visits to discuss: • ePAF approvals and processing • New Employee Registration(NER) • Transition and training activities • Questions/concerns prior to Go-Live • Profiles from your various areas • Go-Live • Post-implementation visits