Achieving Lasting Impacts

1. Achieving Lasting Impacts Understanding the shift to more programmatic approaches in CARE

2. Presentation Plan • External Trends and Challenges • Meeting These Challenges and opportunities • Changes • Program Definitions and Characteristics • Internal Organizational Changes • Organizational Performance Measurement • Learning Structures

3. External Challenges & Opportunities • Underlying causes of poverty • Project do not address poverty • New development approaches • Northern policies • Social movements • Critique of International NGOs • Importance of impact assessment

4. Response to Opportunities and Challenges SII on Women’s Empowerment 15% best in class 60% agency level impact 25% not so good • WHY: • Poor defining and measuring UCP • No theory to address them • Failure to build on gains • Too much “CARE”, • Organizational Amnesia • Organizational norms of what constitutes success

5. CI’s Response: 5 Strategic Directions • Emergency Response • Global Advocacy • Organizational Evolution • Information and Knowledge Management • Building Shared Expertise

6. CARE USA’s Response With a focus on marginalized women & girls Developing human capacity & providing economic opportunity And addressing social injustice & inequity CARE helps communities achieve long-term reductions in poverty by… x x = Addressing power imbalances resulting from • Poor governance • Gender inequities • Discrimination • Social and economic exclusion Understanding that women and girls are the most vulnerable, with the strongest impact on whole communities’ well-being Acknowledging that working with men and boys will be crucial to our ongoing work Addressing basic human conditions through sectoral interventions Demonstrating a long-term commitment to the community Addressing all three components of the Unifying Framework Leveraging our areas of expertise, informed by our deep understanding of community needs Measuring impact and advocating for policy change

7. Changes SAME DIFFERENT • CI vision, mission, values • CI program principles • RBA and UCP • Unifying framework • Commitment to women and girls • Humanitarian + development • Multi-sectoral identity • Local identity and relevance • Stewardship of resources • Global identity and brand • Advocacy function at all levels • National-level impacts • Strategic partnerships • New practices and knowledge • Impacts not just outputs/outcomes • Reward program quality and impact

8. Defining a Program Approach Defining a Programmatic Approach

9. Definition of a Program A program is a coherent set of initiatives by CARE and our allies that involves a long term commitment to specific marginalized and vulnerable groups to achieve lasting impact at broad scale on underlying causes of poverty and social injustice. This goes beyond the scope of projects to achieve positive changes in human conditions, in social positions and in the enabling environment.

10. 8 Characteristics • A clearly defined goal for impact on the lives of a specific group, realized at broad scale. • A thorough analysis of underlying causes of poverty and social injustice at multiple levels with multiple stakeholders. • An explicit theory of change that is rigorously tested and adapted to reflect ongoing learning. • A coherent set of initiatives that enable CARE and our partners to contribute significantly to the transformation articulated in the theory of change. • Ability to promote organizational and social learning, to generate knowledge and evidence of impact. • Contribution to broad movements for social change through our work with and strengthening of partners, networks and alliances. • A strategy to leverage and influence the use and allocation of financial and other resources within society for maximizing change at a broader scale. • Accountability systems to internal and external stakeholders.

11. CO Strategy • Consist of 3-5 programs • Long-term measurement systems and learning processes • Added value to projects • Define CARE locally • CO-level impact assessment and reporting

12. Role of Region • Focus more on COs’ programs • Regional programs will be developed • Regional learning and knowledge sharing

13. Signature Program • Both CARE Aus and CUSA • Should meet all eight characteristics • Value to image building and branding • In CO may contribute to • locally-defined program • entire program

14. Sectoral Excellence • Changes in technical assistance • Change how projects are done • Enhance our accountability systems • Multi-country programs

15. CARE International • Program Working Group • Non-lead members continue as before: • add value to project-based donor modalities • International policy advocacy aims

16. Fundraising • New philanthropies and private individuals • New kinds of collaborations • Coalitions for lobbying donors

17. Marketing and Communication • Will produce impact evidence • Will provide better stories about impact • Will differentiate CARE from peers • Collaboration will help: • distinct image and relationships in the North • knowledge and learning products and processes

18. Internal Organizational Changes Financial • Increase funds to COs • Align financial management policies • Linking COs and new donors HumanResources • Clearer accountabilities • Better talent retention

19. Internal Organizational Changes KnowledgeSharingandLearning • Stronger incentives • Global reporting on common indicators + reflective practice • Stronger global learning and knowledge sharing system CommunicationsandMarketing • Differentiates CARE • Understand Impacts on underlying causes and • Simple impact story • Consistent internal messaging

20. Organizational Performance Measurement • UBORA: A global performance measurement system that: • connects program and program support • uses common indicators • reflective practice competencies • performance story at multiple levels • Program Support “Basic” indicators - all COs end of FY ‘09 • Program “Plus” indicators - Learning Labs in FY ‘09

21. Why CO-Level Indicators • Only financial performance measures • Deepens project-based strategies and approaches • To balance current emphasis • Start rewarding staff for program quality and impact.

22. Program Process Indicators

23. Program Process Indicators

24. Program Support Indicators Managing the Basics Beyond the Basics

25. Test CO-Level Indicators • By FY ‘09: • 11 program quality indicators • 3 program support indicators • By June 2008 • Draft set of program impact indicators related to • MDGs • Social Position • Enabling Environment • Piloted by end FY ‘09

26. Learning & Knowledge Sharing Whatis the Question to which this learning and knowledge strategy responds? How can CARE change faster, more effectively, more consistently, and at a global level? How can we move the program approach through the organization more quickly?

27. Learning & Knowledge Sharing Strategy Sites of Knowledge Generation Learning Laboratories • DRDs • Regional PQ Groups • Thematic Teams and Networks • CUSA global KL and OPM teams • LL Satellites • Other COs • CI members • Regions • Sectors • Partners Key Actors for Moving Knowledge From Site to Site Key Learners and Testers of applicability of Knowledge and Practice Learning Culture • Investment in staff • More strategic mix of learning/knowledge sharing • Better incentives to staff • Clearly defined learning objectives • New Tools and Technologies Knowledge Sharing and Learning Processes

28. What is a Learning Lab • Holistic change • Investment in staff to for shift • Investment in better knowledge products • Learning culture of accepting mistakes • Capacity to help others learn

29. What is a Satellite? • Learning relationship with learning labs • Supported by global resources • Engaged in programmatic shift • Feed back improvements • Knowledge transfer monitored

30. Learning Laboratories & Satellites Country Office Bangladesh Sri Lanka Georgia Egypt Ethiopia Mali Malawi Satellites (Still Not Fully Determined) Burundi, Uganda Niger, Ghana Zambia, Mozambique Region/Sub-Region Latin America and the Caribbean SE Asia (Laos and Vietnam) Global Programs Water Sector 3 Signature Programs 3 Signature Programs