Knowledge Management Systems Lecture 6 Payman Shafiee

1. Knowledge Management SystemsLecture 6Payman Shafiee

2. KM SOFTWARES Knowledge management software (KM Software) is a subset of Enterprise content management software and which contains a range of software that specializes in the way information is collected, stored and/or accessed In Europe through the 1990s,[3] KM Software was almost synonymous with groupware[4] and groupware in this context is most popularly IBM's Lotus Notes. However, as Internet connections deliver faster Internet, such as through broadband, many On-demand products have evolved and are now leading suppliers of KM software Source: http://en.wikipedia.org Slides by Payman Shafiee

3. KM SOFTWARE KM Software in most cases provides a means of individuals, small groups or mid-sized businesses with ways to innovate, build new knowledge in the group, and/or improve customer experience. Knowledge management tools (software) includes a range of about 1,500 or more different approaches[1] to collect and contain information to then build knowledge that can be searched through specialised search tools including concept building tools and or visual search tools that present information in a connected manager not originally conceptualised by those collecting or maintaining the information database. Source: http://en.wikipedia.org Slides by Payman Shafiee

4. KM SOFTWARE KM Software ranges[2] from small software packages for an individual to use, such as brainstorming software, to highly specialised enterprise software suitable for use by hundreds of employees. Often KM Software provides a key resource for employees working in customer service or telephone support industries, or sectors of large corporations. Source: http://en.wikipedia.org Slides by Payman Shafiee

5. VISUAL SEARCH One of the departures from the almost standard keyword search approach are those group of companies developing visual search techniques. A common visual search approach is the tree traversal where a folder is opened and inside the display of that folder are further sub-folders. This tree traversal approachrelies on the naming of folders to provide a rich enough indication as to what is contained in the next folder or level of folders. Source: http://en.wikipedia.org Slides by Payman Shafiee

6.  Enterprise content management software Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.[3] Source: http://en.wikipedia.org Slides by Payman Shafiee

7.  Enterprise content management software The five ECM components and technologies of the ECM model were first defined by AIIM ( Association for Information and Image Management ) as follows: • capture • manage • store • preserve • deliver Source: http://en.wikipedia.org Slides by Payman Shafiee

8.  Enterprise content management software The model includes in the "Manage" category five traditional application areas: • document management (DM), • collaboration (or collaborative software, groupware), • web content management (WCM) (including web portals), • records management (RM) (archive and filing management systems on long-term storage media), and • workflow/business process management (BPM). Source: http://en.wikipedia.org Slides by Payman Shafiee

9.  Enterprise content management software ECM market development Prior to 2003, the ECM market was dominated by a number of medium-sized independent vendors that fell into two categories. Those who had originated as Document Management companies (Advanced Processing & Imaging, Documentum, FileNet, OpenText) and had begun adding on management of other enterprise content and those who had started as Web Content Management providers (Interwoven, Vignette, Stellent) and begun trying to branch out into managing other types of content such as business documents and rich media. Larger vendors such as IBM and Oracle also had offerings in this space and the market share remained largely fragmented. In 2002, Documentum had added collaboration capabilities with its acquisition of eRoom while Interwoven and Vignette countered with their respective acquisitions of iManage and Intraspect. Similarly, Documentum purchased Bulldog for its Digital Asset Management (DAM) capabilities while Interwoven and OpenText countered with acquisitions of MediaBin and Artesia. OpenText also acquired European companies IXOS and Red Dot to shore up its software portfolio. In October 2003, EMC Corporation began a period of market consolidation that continues today with a $1.5B USD acquisition of Documentum. This acquisition led to the creation of a new category, Information Lifecycle Management (ILM) that looked at the management and storage of content holistically from end user to software to middleware, to database with a particular focus on IT governance and management; change control processes; requirements for system availability and recovery times; and service level agreements. Soon EMC's primarily competitors in the database space responded as IBM purchased FileNet and Oracle purchased Stellent in 2006. OpenText also purchased Hummingbird in 2006. Today, OpenText, Interwoven, and Vignette remain the three primary independent ECM vendors with OpenText far outpacing Interwoven and Vignette in terms of revenue and customer base. Other ECM vendors include Infonic's Document Manager, Computhink's ViewWise, IBM's FileNet, EMC's Documentum, Laserfiche, ColumbiaSoft, Microsoft Office SharePoint Server 2007, Hyland Software's OnBase, Xerox DocuShare, and Saperion.[10] Ever-Team, SunGard EXP, WAVE Corporation, Objective Corporation, and Xythos Software have been added in the Gartner Magic Quadrant for ECM 2006.[11] In early 2007, independent analyst firm CMS Watch cited substantial turbulence among many ECM vendors, suggesting that even some of the biggest players in the market were undergoing significant changes. In addition 2007 has seen the emergence of Open Source options for ECM supplied by Nuxeo and Alfresco, along with S-a-a-S (Software as a Service) from Spring CM. In 2008 Jumper Networks released Jumper 2.0 the first ECM driven by a collaborative bookmarking engine.[12] And in 2008 Sense/Net released Sense/Net 6.0, the world's first enterprise grade, open source application suite for building integrated Enterprise Content Management (ECM, ECMS) and Enterprise Portal (EPS) solutions running on the .NET platform. Alan Pelz-Sharpe (2007-04-23). "Enterprise Content Management Marketplace: Opportunities and Risks". CMS Watch.[13] Source: http://en.wikipedia.org Slides by Payman Shafiee

10.  Enterprise content management software According to Gartner as of 2007,[14] the ECM market leaders were Open Text Corporation, EMC (Documentum), IBM and Oracle Corporation. Hewlett-Packard (HP) entered the ECM space with its acquisition of Australian company Tower Software in 2008. There are a number of software companies that have sprung up to develop applications to complement ECM with specific functions and features. There are companies that provide third party document and image viewers such as LEAD Technologies, MS Technology and Accusoft. There are companies that provide workflows such as Office Gemini, SpringCM, and docAssist. There are also several companies that provide plugins for ECMs. The Web 2.0 wave has brought new players to the market with strength in web-based delivery. Koral, Box.net, and EchoSign, all available on the Salesforce.com AppExchange platform, are representative of this trend.[15] On January 22, 2009, British software company Autonomy Corporation announced that it was acquiring Interwoven for $775 million. According to the official press release, "The combination of Autonomy's Meaning Based Computing technologies (IDOL) (with its ability to understand content) with Interwoven's suite of products (focussed on managing the interactions of people and content) will create a new set of technologies, updating and enhancing Interwoven's products by significantly reducing the levels of manual effort now required. These technologies are ready to address the new need for manage-in-place and extend Autonomy's reach into a new customer base. Interwoven's products know what the customer interactions are, and Autonomy's IDOL will allow them to know what they mean."[16] Gartner estimates that the ECM market is worth approximately $2.9 billion in 2007; this is expected to grow at a CAGR of 12.9% through 2011. After a plethora of industry consolidation, only three or four major companies are left in this space, and the industry as a whole is undergoing a significant transformation as Microsoft commoditizes content management components.[17] According to Gartner, by 2008 75 percent of Global 2000 companies will have a desktop-focused and a process-focused content management implementation (0.9 probability) and ECM will continue to absorb other technologies, such as digital asset management and e-mail management. Gartner also predicted that there will be further market consolidation, acquisition and separation of vendors into platform and solution providers.[citation needed] Source: http://en.wikipedia.org Slides by Payman Shafiee