A Practical Solution to the Challenges of Mobile Access

1. The Power Interface A Practical Solution to the Challenges of Mobile Access Adam Cheyer VP, Engineering Dejima, Inc.

2. Challenges of Mobile Access People need direct access to critical information. - Fast, simple information access at the right time is priceless o Querying information o Updating information BUT Mobile Access is Hard: - Bandwidth is slow over wireless or modem connections - Laptops are slow to boot up and connect when on the road - Disk sizes of mobile devices are limited compared to the information source - Screen sizes of PDAs are restricted compared to desktops Navigating complex applications and data under these conditions is painful.

3. The Dejima Solution • Dejima Direct™ enables users to directly access critical information using your own words • Text input: email and wireless messaging • Speech: over any phone • GUI: complements and accelerates a web-browser or application interface • Benefits: • Nothing to learn: no command language to memorize • Low bandwidth and screen requirements: a lot of information conveyed in a few characters • Fewer steps: accomplish your goal in one precise request rather than drilling many levels into an app

4. Dejima Direct SFA for Salesforce.com • Requests written in one’s own words are all that is required to access salesforce.com data and transactions: • Data • Accounts • Contacts • Opportunties • Activities (Events, Tasks) • Transactions • Create • Edit • Report salesforce@dejimadirect.com Show opps closing this qtr gt $100k To: Subject: Sending… Request

5. Dejima Direct SFA for Salesforce.com Requests written in one’s own words are all that is required to access salesforce.com data and transactions: • Data • Accounts • Contacts • Opportunties • Activities (Events, Tasks) • Transactions • Create • Edit • Report From:salesforce@dejimadirect.com Subject: RE: Show my opps closing this qtr gt $100k Dejima Direct SFA searched for OPPORTUNITIES with: Owner: Adam Cheyer; Close Date: 04/01/02-06/30/02; Amount: > $100,000.00; 2 matching opportunities: Opp Name: Widgets for Acme Account: ACME, Inc. Stage: Negotiation/Review Close Date: 06/22/02 Amount: $115,000.00 Response

6. Dejima Direct SFA for Salesforce.com Command & Control via the wireless web Requests written in one’s own words are all that is required to access salesforce.com data and transactions: • Data • Accounts • Contacts • Opportunties • Activities (Events, Tasks) • Transactions • Create • Edit • Report Dejima Direct SFA change opp DC – BlackBerry 5810 stage to negotiation review [___________] [change opp D] Your request: GO GO Contacts Events Accounts Opportunities Tasks Help $ ? Request

7. [___________] Your request: GO Dejima Direct SFA for Salesforce.com Command & Control via the wireless web • Requests written in one’s own words are all that is required to access salesforce.com data and transactions: • Data • Accounts • Contacts • Opportunties • Activities (Events, Tasks) • Transactions • Create • Edit • Report Dejima Direct SFA Accounts Opps Contacts Events Tasks Help Log Out You Requested: change opp DC – BlackBerry 5810 stage to negotiation review Update Successful. Here is the current information: Opp Name: [DC – BlackBerry 5810] Account: [Digital Convergence] Amount: [$800,000.00] Close Date: [09/10/02] Response

8. Dejima Direct™ SFA (Sales Force Automation) • Device-independent Direct Access to Salesforce.com • Supports wireless and wireline email, wireless and wireline web • Co-marketed by Research in Motion and Salesforce.com • Dejima Direct™ Wireless Access • Carrier-grade Direct Access consumer portal product • Supports Short Message Service (SMS), WAP and web • Horoscope, weather, local news, world and sports news, lottery, horse racing, restaurants, hotels, cinema, events, shopping, etc. • Dejima Direct™ Telematics • Carrier-grade Direct Access to consumer information • Speech-enabled telephony modality • Restaurants, traffic, weather, news, financial information, etc.

9. Dejima Direct™100% java-basedany device, any modalityaccess solution to services, and …command & control of applications

10. adaptive agent-oriented softwarearchitecture (AAOSA™) Agent: A simple, independent, adaptive, claim-based message-driven software component that encapsulates a real-world semantic category or item. An agent communicates and collaborates with other agents to solve problems. Links: Connection between up-chain and down-chain agents, through which agents exchange messages. Sub-network: Used to group the functionality of agents. Re-usable.

11. Intermediate XML Output: The Power Interface example: a financial agent network Gimme a chart for IBM.

12. Benefits of Dejima Direct • Dejima Direct eliminates the complexity of accessing information and its related costs. • Dejima Direct transforms users into power users at no additional equipment or learning cost. • Dejima Direct generates productivity gains for the enterprise and increased revenue per user for the service provider. • Dejima Direct leverages the stickiness of email, wireless messaging, web and speech interface modalities to enable the delivery of needed information to the user. • Dejima Direct creates brand differentiation by associating an information request and delivery service with a powerful new user experience. TM TM TM TM TM

13. Contact Dejima Salesforce.com user? Sign up for a free 30 day trial of Dejima Direct SFA for Salesforce.com at www.dejimadirect.com For other information: John Deitz VP, Business Development Dejima, Inc. John.Deitz@dejima.com Ph: +1 408 938 4542 http://www.dejima.com