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Email-SIG

Email-SIG. Information Systems & Computing University of Pennsylvania December 16 , 2013. Agenda. Exchange Service Review Project ButtonUP Zimbra Service Review. BES. Retired as of August 30, 2013 Other ActiveSync alternatives: iOS , Android, Windows Phone, and …

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Email-SIG

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  1. Email-SIG Information Systems & Computing University of Pennsylvania December 16 , 2013

  2. Agenda • Exchange Service Review • Project ButtonUP • ZimbraService Review

  3. BES • Retired as of August 30, 2013 • Other ActiveSync alternatives: iOS, Android, Windows Phone, and … • Blackberry 10 supports ActiveSync

  4. Exchange • 5,108 accounts (7% growth over last 6 months). • There are 1,724 Exchange users that have Activesyncdevice partnerships. • There are 2,302 Exchange Activesync devices that have connected in the last 30 days. • FY14 Uptime: 99.99% • .5 hours average downtime, but • 1/4 of users impacted due to distributed mail dbs, web servers. • Exchange Account Management fix implemented August 13th - Powershell version problems.

  5. Exchange Next Steps • FY15 Rate: $10.00/user/month, new 2 Gb default quota • Committed to running the service through FY15 • Next steps: • Investigate and plan for Exchange 2013* • Project ButtonUP

  6. Today’s Environment

  7. To the Cloud! • Many have expressed interest in a cloud-based approach to email and calendars. Google Apps for Eduand Microsoft Office 365 are the two of greatest interest • Most campus partners say that running email services is not core to their mission and that it is better sourced as a service • Good University-negotiated contracts are key, and should include protections (e.g. BAA,  US Data Centers, data recovery, etc.) as well as strong SLA and good negotiated pricing

  8. Project ButtonUP • University-wide project to find opt-in solutions to email and collaboration needs. • Participation from every school and center – are you involved? • Find the common denominators for email needs (Lower cost? Higher quota? Works on my handheld?) • Success = fewer email services running on campus, more time for school and business-centric computing.

  9. ButtonUP Next Steps • Join in on a team • Contracts • Service Design • Accounts • Communications & Marketing • Transition, Training & Support

  10. Zimbra • 13,086 accounts (3% decrease over last 6 months) • 2082 Zimbra Active Sync accounts • FY14 uptime: 99.988% • 1 hours average downtime, but … • 1/4 of users are impacted by host problems w/ distributed mailboxes • New distributed mailbox design as of July • 9,001 users moved to mb1, mb2 and mb3 • Final 3251 accounts will be migrated when last storage arrives • Old hardware will be retired, 100% virtualized mailboxes

  11. Zimbra Next Steps • Next steps • Take advantage of new storage, retire old server hardware • Move final batches of mailboxes in the 8-10pm window • FY15 Rate: $4.50/user/month, new 2Gb default quota • Committed to running the service through FY15 • Investigate and plan for Zimbra upgrade*

  12. Questions? • What are your concerns?

  13. Thanks! • http://www.upenn.edu/computing/email • http://status.net.isc.upenn.edu

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